Tysew Reviews 

Amazing customer service experience!!! Will be ordering again

Further to my earlier review, I have been contacted by Tysew. It appears they did refund me and it was a PayPal issue so I apologise to Tysew. If I had had more response when I have tried to sort this out since the end of May, I would not have posted a negative review. The matter has finally been resolved and I wish Tysew the best.

I am ever so grateful to the Tysew team! I came for a coverstitch machine and they were very knowledgeable and friendly. Showed me how to use the machine and gave me tips on how to avoid issues. This is the second time (and machine) I’ve bought from here.

If you want to buy an excellent quality machine and also have great customer service all with a smile, Tysew is the only place you go!

Ps The Italian on the front desk is hilarious 🤣

Really great customer service team who were extremely helpful & just lovely ladies to deal with - thank you so very much! - you were beyond kind on a day I really needed it. You restored my faith in people!
I couldn’t be happier with my new sewing machine; just love it!
I also got a little gift which reduced me to tears (in a good way). Delivery was prompt and arrived on time.
Overall a faultless experience.
Thoroughly recommend this company.

Disappointed with the SINGER Heavy Duty Sewing Machine

I purchased the SINGER Heavy Duty sewing machine expecting a reliable tool for tougher fabrics like denim, but unfortunately, it has not lived up to the promise. One of the most frustrating issues has been the thread constantly breaking, even after rethreading multiple times and adjusting the tension.

Despite being marketed as “heavy duty,” the machine struggles with thicker fabrics such as jeans. It jams or skips stitches, and I have to go over the same area repeatedly just to get a clean seam—if it works at all. This makes projects more stressful than they should be.

Overall, I’m disappointed with this machine’s performance. It might be fine for light to medium fabrics, but if you’re planning to work with thicker materials, I’d recommend looking for a more truly heavy-duty alternative.

Singer Heavy Duty Denim – Looks Tough, But Fails on Performance

I purchased the Singer Heavy Duty Denim Sewing Machine HD6335M expecting a reliable, powerful machine for sewing heavier materials like denim, canvas, and multilayer projects. I chose this model specifically because of its “heavy duty” branding and positive reviews. Unfortunately, my experience has been the complete opposite.

From the very beginning, I noticed several frustrating issues:

1. Thread Breakage The upper thread constantly breaks, even when using brand new, high-quality thread and proper needle types (I tried multiple sizes including 90/14 and 100/16 for heavier fabrics). I followed the manual exactly for threading, re-threaded multiple times, and adjusted upper and lower tension carefully, but the issue persists. I also tried different bobbin winding methods and changed the bobbin itself, but nothing helped.
2. Noisy and Unstable Spool The top thread spool holder vibrates and rattles excessively, especially at higher speeds. The noise is loud enough to be distracting, and the whole machine shakes more than expected for a “heavy duty” unit. It feels cheaply made and not securely fastened, which is surprising given the brand and price point.
3. Poor Performance on Thick Fabrics Despite being marketed for denim and thick materials, the machine struggles with even moderate layers. For example: It jams or skips stitches when sewing over folded hems or seams on denim jeans. The fabric fails to feed evenly unless I force it, which creates inconsistent stitches. I even tried walking foot attachments and slowing the speed down, but nothing worked reliably.
4. Customer Support I reached out to Tysew customer support and I was told I can't return the machine because it was past the 14 days window. I also checked troubleshooting videos and forums, but none of the fixes solved the issues. Final Thoughts:

I’m extremely disappointed with this machine. It’s marketed as a "Heavy Duty Denim" sewing machine, but it clearly doesn’t handle heavier tasks. I spent more time troubleshooting than actually sewing, and now I’m left with unfinished projects and wasted time.

I’ve owned other Singer machines before, so this experience was a real letdown. I would not recommend this model to anyone looking for a durable, reliable machine for anything beyond basic sewing.

A Nightmare Experience with Tysew Ltd – Unprofessional and Unacceptable
We ordered two items from Tysew Ltd:
• An ironing system
• A walking foot machine
We specifically chose their top-of-the-line models.
When the items arrived, the ironing table was 20cm narrower than what was advertised on their website. When we raised the issue, instead of promptly resolving it, they tried to convince us to keep the item or pay for the return ourselves. After wasting a significant amount of time, they finally agreed to take the incorrect item back – without even offering an apology.
As for the walking foot machine, it was faulty from the very first use. Despite being brand new, it never worked properly. When we contacted them, they arranged for an engineer to inspect it via WhatsApp video. The engineer said he needed to inspect the machine in person. However, after five separate calls, they repeatedly insisted on remote video inspections instead of sending someone out.
It seems clear they are stalling until the warranty period expires, after which they can charge us for repairs on a brand new machine.
This has been a horrible experience. We will never use Tysew Ltd again and are considering legal action to recover our losses.
ADDITIONAL REVIEW
Now that the issue has finally been resolved by our local mechanic, it's important to highlight the frustrating experience we've had with Tysew. For nearly a year, they showed little to no real interest in addressing the problem — despite our repeated efforts to reach out. Only after we left a public review did they suddenly start contacting us, over five times in fact, attempting to appear engaged.
What’s more baffling is their recent request via Trustpilot for proof of purchase. If they didn’t know who we were, why did they continue to call us out of the blue?
Had Tysew demonstrated even a basic level of responsibility and common sense from the start, this entire situation could have been resolved quickly — saving us significant time, energy, and frustration. Instead, their lack of communication and accountability allowed the issue to escalate unnecessarily.
Frankly, it’s too late for apologies. The damage to our trust has already been done.

Genuinely have NO IDEA how this business has such good reviews on here. I’ve had two bad experiences 4 years apart.

I had to reach out to them as my order had no updates after the payment confirmation, to which I was told the item was out of stock. Would’ve been great to have heard this when I ordered rather than waiting for me to contact them. Even better, the item is still available on the website!

I was then told days later that the item is out of stock at head office also, and they expected me to just wait until they next got them in which was an unknown date.

I raised a case with Paypal after they weren’t giving me a refund, and when looking through the emails I’ve actually had the same issue with them before in 2021 with another product, but they were trading under ‘brother sewing shop’.

Ordered a sewing machine over a month ago. Emailed multiple times and got ignored. Phoned up for help and they said they would call me back. They never did. So again I chased them. Then I was told they didn’t even have my machine? They told me they would find the machine or give me a full refund within 2 days. Obviously I never heard anything back from them. Phoned but to complain and ask for a full refund. Got cut off whilst explaining my situation and frustration. Also I work in customer service I’m not rude I just wanted to explain at each step it went wrong and how badly I was treated as a customer. Don’t order with these guys. Go elsewhere

Bought a tysew zigzag machine although it was a good machine the zigzag stitches were perfect but it just wasn't for me
They took it back and I bought a jack walking foot machine
Perfect I love it
They made the exchange fast and perfect
Thanks jalpa

I had a mixed experience with Tysew. Although their staff were knowledgeable and helpful, I encountered issues with my order, which caused some inconvenience. While interactions were polite and solutions were offered promptly, the overall process wasn't seamless. Delivery was quicker than expected, which was a plus, but there’s room for improvement.

This was a lovely experience. All the staff are super friendly and chatty. Raj was the woman whom I spoke to on the phone and was especially welcoming. She even gave me a few freebies with my purchase of my tysew TY-3600C-1.

Firstly - I would like to say a big thank you to Raj for being an absolute pleasure. I drove over an hour to visit the store - and I was anxious and stressed about my purchase. Raj comforted me and made sure I had the support I needed. She really makes the customer feel they want to look after you and that really helps.

I recommend everyone to go to the store as they have many machines on display and materials/supplies to purchase.

Thank you Raj for really making me feel welcome and I will be sure to recommend your services at Tysew in the future.

thanks all

Great service from Raj. Demonstrated a Brother VR Freemotion Embroidery Sewing Machine to me to ensure it was suitable for my needs. Being delivered to my home and set up ready to use this weekend. Kindly added me some thread and stabilising fabric to get me going. Can't wait to use it!

Had a fantastic experience with Svet who showed me a tysew walking foot machine. Very clean explanation and patient manner.

⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding service!

Visited Tysew to test a machine, and the experience was flawless. The team was incredibly polite, knowledgeable, and patient—explaining everything in detail, answering all my questions, and even offering valuable suggestions tailored to my needs. They took care of everything, including organizing delivery, making the whole process seamless. Exceptional customer service and expertise—highly recommend!

Gurpreet was an exceptional salesman and showed me how the machines worked. Thanks.

Oh my word, exceptional service from this company! Called me to follow up and provide me regular updates and even shipped my items overnight as soon as they were in stock!!! Thrilled and will be back…

Great variety of sewing machines, from compact domestic to industrial.
In early October 2024, I visited the shop and was able to get demonstrations on the items I wanted and obtained a good deal with convenient home delivery arranged. Many thanks to Paul and 'sweat' for their time and assistance. The machines are operating well and their customer service WhatsApp made it very easy to troubleshoot any issue.
Competitive pricing on threads and accessories. It is a good place to check out, try out and compare machines.

Amazing people! fast and helpful! Would recommend to my friends and family in the future.

Spoke to some delightful people - The product, a Janome Overlocker, was delivered so swiftly as to be impressive, we're in Devon off the beaten track !! -
TYSEW will be our first place to call for future purchases. Many Thanks