Tysew Reviews 

I ordered an industrial machine from Tysew and to say I am impressed is an understatement. I phoned up to get advice on buying my machine. I ordered online and received a call to say my machine would be delivered on the following Friday but then they were able to deliver on the Thursday, the day before. The person I spoke to on the phone said that the machine would come 'ready to sew'. It was delivered by a lovely, helpful man who put the machine where I wanted it, I had a few problems threading the machine (my fault) and emailed for help which I received very quickly with photos. Fantastic experience, great service, happy and helpful people to deal with. Buy from them with confidence. I will have no hesitation buying from them in the future

Bought sewing machine ( Singer heavy duty 5523 ) on 10/10/24 delivery as been extremely quickly on the next day upon receiving machine I was not able to have the benefits of using machines because could not get the bobbing threads comes up thread keep getting caught or tangle in bobbing casing a total wast of my time . I have to wait on Monday 14/10/24 to speak with customer service because they don’t work on weekends costing my times and money waste's on projects I was hoping to undertake. I spent 2 days trying to sort this issues out I was not able to I have to have the machine return. Yet I still wait to be refunded for the inconvenience have experienced I would have thought I will be refunded the day the machine as been delivered back to the owner yet I still wait to be refunded my money

Update 20/10/24 !
Today am yet to receive a refund approximately 8 days now after the machine as been delivered upon returning
Customer Service has acknowledged it as been collect

Excellent customer service. Very helpful and knowledgeable both on the phone and in person.

Amazing knowledge and great customer service :) Purchased a Jack sewing machine in person and all the staff at Tysew were very helpful, patient and knowledgeable- very happy! I somehow ended up with two of the same sewing foot but Raj has been very quick and helpful to resolve this and send me out a new one straight away. Thank you!

Brilliant service had a problem with order and was sorted by the following morning polite and helpful young lady I haven’t unpacked or setup yet but not worried as I feel confident that if I should experience any problems they felt with. WELL DONE TEAM great experience buying from you Thankyou

I had a bit of trouble with my order online (website related) so I gave it 24 hrs incase it was a system catch up thing, it wasn't, my order didn't process properly, so I called tysew, I got through to a human, quite quickly, and they where very polite and helpful and informed about what had happened. They told me to expect my order at the end of the week, but to my surprise, my new sewing machine arrived today on a pallet, which delighted me even more. The machine it's self, very easy to set up, good instructions, and works like a dream. I would highly recommend and I'll deffo be a returning customer. Thank you tysew

Good customer service
Very freindly and punctual business to deal with, 5 stars to the moon.

Very nice delivery driver

The delivery was great, and the sewing machine looks amazing. Thank you.

Absolutely outstanding service. Incredibly

Gurpreet is Very good men and very informative customer service and excellent product

Very smooth, quick service and delivery. Thank you! Xxx

Driver was very helpful, he waited over 20 minutes for us. Delivery was here in 2 days. It was very quick

My new sewing machine arrived very fast,working very well. The delivery driver was very helpful. Not the first time I bought something from Tysew and I always been satisfied.

Excellent driver, polite, helpful, and cheery 5 star

Quick delivery, hassle free. Very good service

James the delivery driver was an absolute gem. Very friendly, helpful and went above and beyond to ensure everything was great, even help carry the machine upstairs and installing. He insist on staying until the machine was up and running and we were happy.
The machine is great and as described with help on hand via WhatsApp and phone. Good price and exceptional service. Thank you.

Easy purchase, friendly customer service and prompt delivery

Excellent helpful people, I rang Raj on Saturday for some help and she couldn't have been more helpful in my wife's hunt for a new industrial machine, we were so confident of her knowledge we drove down on Monday morning from North Wales to visit the unit in London, Raj and her colleagues were so nice and extremely helpful letting my wife test the machines and choosing the best for her business, we purchased a fantastic machine and my wife also stocked up on her cottons and other items all at amazing prices. We couldn't recommend this business more highly, well worth the 8 hour round trip. Thankyou Raj and colleagues ⭐️⭐️⭐️⭐️⭐️