I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Toon meer
Bedrijf heeft geantwoord
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I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Toon meer
Bedrijf heeft geantwoord
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Toon meer
Bedrijf heeft geantwoord
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Contactgegevens
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Zuid-Afrika
- +27 (87) 5517234
- care@ubuy.za.com
- ubuy.za.com
4,0
Goed
200 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Ubuy South Africa
Hello Jansen,
Thank you for your feedback! We're glad to hear you had a great experience with our services.
We appreciate your support!
Best Regards
Team Ubuy
Antwoord van Ubuy South Africa
Hello Adriaan,
Thank you for your feedback! We're glad to hear your experience was fast and transparent.
We appreciate your support!
Best Regards
Team Ubuy
Wildly dishonest delivery times
I would recommend that you not order from this site.
I needed a product urgently so I ordered it from Ubuy. The product was significantly more expensive than on Amazon, but Ubuy's estimated delivery time with Express shipping was about a week which was less than Amazon's so I ordered it from them. Today is when the product should have arrived and DHL estimates it will take another week before any customs delays.
Just to be, this wasn't because of a delay at customs. The product left the office on the day it was supposed to arrive - the delay is entirely on Ubuy's side.
There's nothing wrong with a product taking a long time to deliver as long as that's advertised honestly so you can make an informed decision between providers. The problem is Ubuy knew my location, how long it typically takes to ship items and how long DHL typically takes to deliver. They just lied to get me to buy from them. I've never ordered from an e-commerce site whose actual delivery times are double what they estimate so I believed them.
19 februari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Amandla
Thank you for your honest feedback, and we are sincerely sorry to hear that your experience with us did not meet your expectations, especially regarding the urgency of your order.
We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier and warehouse`s end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.
We completely understand your frustration. Our delivery timelines are set based on the information provided by our suppliers, and we rely heavily on how quickly they can dispatch the item to us. In your case, it appears there was a delay on the supplier's end, which unfortunately pushed the shipment date back and impacted the overall delivery timeframe you were originally quoted.
We strive to be as accurate as possible with our estimates, and we apologize that we fell short this time. It is certainly never our intention to mislead customers about delivery times.
We would like to make this right for you. Kindly register your Ubuy account with us (if you haven't already) and contact our customer service team with your order details. We will surely compensate for the delay with the order.
We hope you will give us a chance to restore your confidence in our service.
Warm regards,
Team Ubuy!
Excellent service
When ordering from Ubuy I receive regular updates on where my package is. Delivery is efficient, fast and the Ubuy staff deliver packages in a professional manner. I have never received a damaged package or unnecessary delays.
23 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Anne-Marie,
Thank you for sharing your detailed feedback.
We’re delighted to hear that you appreciate our regular updates, efficient delivery, and professional service. It’s great to know that your orders have always arrived safely and on time. Your continued trust means a lot to us.
Best Regards,
Team Ubuy
Incorrect product delivered!!!!
13 February 2026 - I ordered an ice-cream machine and paid a hefty sum, today a tool wrench kit was delivered???? How is this possible???
Is this how you do business?
16 February 2026
And no one bothered to reach out from ubuy. We have not had any conclusion or real feedback regarding this issue. We ordered a R5800 item, a R575 item was delivered. Customs and delivery was almost R5000 aswell. And NO ONE even acknowledge the issue.
24 February 2026 - ubuy is not assisting us….sending e-mails every 3rd day, not answering questions. Still waiting on when the correct item we ordered will be delivered, have not picked-up the incorrect delivery as their paperwork is incorrect.
Do not buy from them, there is NO customer support /care….
3 March
And we are still waiting for ubuy to update their paperwork, collect the wrong item and deliver the correct item.
Ubuy when will this be resolved?
16 March 2026
Today we have finally received the product we ordered and paid for at the end of January.
Ubuy your customer support needs to get a overhaul as it is extremely frustrating to deal with them. Also the packaging facility where the products get shipped from.
13 februari 2026
Review zonder uitnodiging
Wonderful service and trustworthy
9 februari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Antonet,
Thank you for your feedback.
We’re pleased to hear that you found our service wonderful and trustworthy. Your trust means a great deal to us, and we look forward to serving you again.
Best Regards,
Team Ubuy
Speedy delivery without any delays from USA to Cape Town South Africa
Speedy response and the effective delivery time was impressive
I were really impressed by the time it took for my delivery from the USA to Cape Town; 10 days !
5 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Johan,
Thank you for sharing your experience! We’re thrilled to hear that you were impressed with the speedy response and delivery time from the USA to Cape Town. Delivering your order within 10 days is something our team works hard to achieve, and your appreciation truly motivates us.
We look forward to serving you again with the same efficiency!
Best regards,
Team Ubuy
Happy buyer
Love purchasing from Ubuy
Never been disappointed
Punctual with tracking updates
Always there to help
Efficient and professional delivery
8 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Caron
Thank you for this incredible 5-star review and for calling yourself a 'Happy Buyer' that means the world to us! We are truly delighted to hear that you've never been disappointed and that you value our punctual tracking updates, helpful support, and efficient, professional delivery. Building a reliable and seamless shopping experience for our customers in South Africa is our top priority. We are so grateful for your loyalty and can't wait to assist you with your next order!
Warm regards,
Team Ubuy!
They got back to me an responded
They got back to me an responded, even though it took and while and I was given clear information about where my package was at all times
8 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Caitlen,
Thank you for your patience and understanding. We’re glad we could keep you informed and provide clear updates on your shipment.
Best regards,
Team Ubuy
Professionalism
Professionalism, updating and delivery as promised. Wonderful service
2 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Ndoda,
Thank you for your wonderful feedback! We’re happy to hear you appreciated the professionalism and on-time delivery.
Best regards,
Team Ubuy
Super fast service
5 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Gerrit,
Thank you for your review! We’re happy to hear you enjoyed our super-fast service.
Best regards,
Team Ubuy
Was scared to order here from South…
Was scared to order here from South Africa.. But took the chance. Order came quick and I received Original products
8 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Alri Barnard
Thank you so much for taking the time to leave such a wonderful 5-star review! We’re thrilled to hear that you took a chance with us and had such a positive experience.
It’s great to know that your order arrived quickly and that you received the original product as expected. We understand that ordering from South Africa can sometimes come with uncertainties, and we’re so glad we could provide a smooth and reliable service.
Your trust means the world to us, and we’re delighted to have met your expectations. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
Antwoord van Ubuy South Africa
Hello V K
Thank you so much for this fantastic 5-star review! We're thrilled to hear you're happy with both the delivery speed and the product quality. Providing a reliable and satisfying experience is our top priority. We look forward to serving you again soon!
Warmly,
Team South Africa!
The stones are exactly what I wanted …
The stones are exactly what I wanted y'all did not disappoint at all thank you.
3 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Nondumiso,
Thank you so much for your kind words! We’re thrilled to hear the stones were exactly what you wanted and that we didn’t disappoint. Your satisfaction means a lot to us! 😊
Best regards,
Team Ubuy
Returning a faulty product is seeming a…
Returning a faulty product is seeming a huge challenge.
4 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Dear Jenny Iorio
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with returning the defective product. We want to help resolve it as quickly as possible.
To better assist you, we’ve already sent an email requesting images or a video of the defective item. This will help us understand the issue more clearly and expedite the return process.
Could you please check your inbox and share the requested details with us at your earliest convenience? We’re committed to making this right and ensuring you have a smooth and satisfactory experience moving forward.
Thank you for your patience and cooperation. We look forward to assisting you further.
Best regards,
Team Ubuy!
Hard to get items shipped perfectly
Item shipped in great condition ahead of time with no hiccups halting the process,perfect delivery and handover
Perfect for international imports that are harder to get in South Africa
17 november 2025
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Kailin Naidoo,
Thank you for your review! We’re delighted to hear that your item arrived in perfect condition and on time. It’s great to know that Ubuy could help with your international import needs.
Best regards,
Team Ubuy
I placed an order with Ubuy on 9 December 2025, received the order number and since then no tracking detail at all. The amount shows on my banking account but that's all.
I placed an order with Ubuy on 9 December 2025, received the order number and since then no tracking detail at all. The amount shows on my banking account but that's all.
9 december 2025
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Leon Jacobs
Thank you for taking the time to share your feedback, and we sincerely apologize for the concern and frustration caused by the lack of tracking updates for your order.
We have checked our records and can confirm that your order was successfully delivered to your address on Friday, 19 December 2025, via DHL courier. Additionally, we received your email confirmation stating that you were satisfied with the item delivered.
We regret that the tracking information was not communicated to you as expected during transit. We understand how important it is to have visibility on your order's journey, and we are reviewing our notification process to prevent this from happening in the future.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at info@ubuy.com. We’re here to help.
Thank you for your patience and understanding.
Warm regards,
Team Ubuy South Africa!
Your shipping prices is pure DAYLIGHT ROBBERY
Your shipping prices is pure daylight robbery ..if I wasn’t for the fact that I needed these items I would never use your business ..I tried ordering another item via ubuy R23,000 $800 for shipping a $200 dollar item is pure robbery same items total 6k Rand including customs and shipping ..You a thief on shipping
11 oktober 2025
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Dear Theresa
We hear your frustration regarding the shipping costs and sincerely apologize for the negative experience.
To provide clarity, our shipping fees reflect international air freight costs and are calculated per order based on product details. Import duties are separate fees required by your country's customs.
The full amount, including all these costs, is always displayed on the final checkout page before any payment is made.
We strive for complete transparency so customers can make an informed decision. We take your feedback seriously and will use it as we explore ways to improve our shipping options.
Warm regards,
Team Ubuy!
Shopping experience was hassle free and…
Excellent experience as shopping from ubuy was hassle free and easy. All products on website found to be genuine. Great place to shop for international products.
2 juli 2025
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Vaishali
Thank you for your positive feedback! We're glad to hear you had an excellent and hassle-free shopping experience with Ubuy. It’s great to know you found our products genuine and enjoyed our selection of international items.
We appreciate your trust in us and look forward to serving you again soon.
Best regards,
Team Ubuy
I impulsively bought a cushion grip on…
I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm just waiting (a little nervously) for my refund. Their customer service was super quick and really nice, though!
16 april 2025
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hi Traci
Thank you for sharing your feedback with us. We appreciate your honesty about your experience with the order cancellation and refund process.
We’re glad to hear that our customer service team was able to assist you promptly and courteously. Rest assured, your refund is being processed, and we understand the importance of a smooth resolution. If you have any concerns or need further assistance, please don’t hesitate to reach out to us at info@ubuy.com.
We hope to have the opportunity to serve you again in the future under better circumstances.
Best regards,
Team Ubuy
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