CURLSMITH UK Reviews 268

Love Curlsmith products and took advantage of their Black Friday deal.
Had an issue with a product arriving broken & Alicia answered my query and replaced my broken conditioner - great customer service! Thank you Alicia

I've used Curlsmith products for a couple of years now and I think they are amazing . I've finally found products that keep my hair healthy and keep my curls looking tidy

I recently placed and order but the wrong order arrived. I got in touch with Curlsmith and Carly got back to me within 24 hours. The correct products were shipped quickly

I am really pleased with their customer services

Alicia from the customer service team was so lovely to deal with and really helpful. I would definitely recommend, I also love the Curlsmith products for my curly hair too. I would recommend!

Had a problem with my continuous spray bottle, contacted the company and had correspondence from Carly. Had a quick and very satisfactory reply which sorted out the issue. Fantastic many thanks much appreciated.

I was not home to receive the delivery and DPD returned to sender without offering me a re delivery. I was assisted by Carly who immediately organised a new order.

What a helpful and kind company. They dealt with my queries efficiently and rectified a problem. Can not recommend them highly enough. Emails from them were personal and not just a robot response which is very rare these days. Thank you.

I'd been in tough industry where people take advantage of each other as breathing, result is my mindset always prepares for the worst and ready to fight. But the experience with CurlSmith and especially their customer service - Carly and her kindness have showed me another side of business where the company building from the trust they're earned from customer and taking care of everyone with warmth. Thanks CurlSmith and Carly have changed my point of view about things!! Wishing you guys the Joyful holidays and Please keep that spirit up it will bring more than just a good product to everyone!

Love these products. Had a problem with the wrong items being delivered, but this was very promptly sorted out by Carly in customer service. thanks Carly!

Excellent customer service from Alicia.I forgot to add an item to my order but Alicia helped me with this. I was very pleased with the way this was dealt with. Thanks :)

Ive been in contact with Curlsmith a couple times over the years and they have always sorted out my problems swiftly snd generously. I feel valued as a customer.

Shout out Alicias Customer support

Good to have personal help about products for my curly hair as it's a minefield and so many products don't work. So far the Curlsmith ones work the best and I am grateful to be able to ask questions and receive personal assistance.

Customer service excellent. Responded straight away and issue sorted immediately

Curlsmith really love curlies and do their best to give them products that meet up our needs. The customer support is also exceptional. I spoke with Alicia for an issue with my order and the reply not only was really fast and helpful,but extremely kind and supporting at all levels.
Keep up the great work! I will definitely continue to order!

Amazing service from Curlsmith in particular from Carly who got back me to quickly and sorted out an issue with my order. Great products will never use anything else again on my curls!
Thank you Carly! Thank you Curlsmith!

My regular order wasn’t delivered by the delivery service. I contacted Carly at Curlsmith and she was really helpful, quickly investigated and issued a replacement. Great to meet a company who treat their customers like human beings and valued customers. Top Notch 😁

They have great products, but I ended up with one not suitable for my hair due to some ambiguous/differing product information. However, Carly heard me out and honoured their refund policy, ensuring my continued patronage. It's really appreciated.

Carly was very helpful with a query I had about some products that didn't suit my hair type and was able to provide a solution. Thanks!

Alicia wrote a comprehensive response to my detailed questions with easy to understand instructions and links to further information. Very helpful

Carly was supportive in helping figure out what the payment portal glitch was but reached a dead end when IT couldn't figure out. I almost couldn't purchase curlsmith products anymore then by chance I figured it out and Carly was kind enough to consider the discount I had missed the deadline of because of the glitch. I would just suggest IT consider further support methods rather than losing a customer..

Excellent customer service given by Alicia. Prompt attention given to my enquiries and helpful advice given relating to my specific hair type. Thanks Alicia 🙏