ELEGOO UK Store Reviews 537

Rapid delivery and a great product for single colour printing but device was immediately discounted after purchase so we paid about £80 more than we should have (Centurai Carbon). The device was also marketed as having the 'future capability' of multi-coloured printing, however they have subsequently released a new model with multi-colour capability and this now looks unlikely to be an option for buyers of the original Centurai Carbon - so essentially mis-selling of product.
Also had an issue with the Elegoo silk-PLA consumable which should appear metallic silver when printed but is in fact just grey with a very slight sheen definitely nothing like silver. (the silk-gold is a much better one and the silk white is also good).

I love Elegoo printers, and generally I hear the support is great. I ordered a Saturn 4 from the site with "worry free" insurance. The parcel never showed up and the tracking showed it was being sent back to Elegoo for some unknown reason. Elegoo kept directing me to the "worry free insurance" and the worry free insurance kept directing me to Elegoo. I still haven't received a printer or a refund and I'm full of worry. It has really been a let down.

Arrived on time and is just what I wanted and at a reasonable price

Arrived quickly, works out of the box. Delivery all good. Petg-cf works fine .Good value for money. Hopefully parts will be available if I need them in the future.

Delivered quickly, Not much more to say.

Never had an issue with any products I've ordered from Elegoo. items arrive promptly, well packaged and perfect order, what more could you ask for.

Very solid printer (not used yet)very well packed and posted very fast.

So far so good...the delivery was quick as soon as item was available. The printer hasn't given an problems yet(I don't hope it does too). Product is sturdy and easy to use. Setup was a breeze. I recommend this product for your 3D printing needs.

Quick response to my enquiry. It is ongoing so not concluded yet, but happy with the service so far

A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the delivery, price and performance of the Centauri Carbon 2 were very good, and after a few weeks I am still very happy with the device.

Crazy value for money, checkout super easy and no issues posting to Isle of Man

Competitive pricing, fast delivery and superb prints straight out of the box. Very pleased with my purchase.

Where to start?
Superb printer (Mars Ultra 5)
Superb tech support - felt like a one to one consult!
Super fast delivery and great tracking.
Oh, and damned fine equipment to choose from!

Elegoo Centauri carbon 2

Excellent printer at a great price I'm really enjoying learning how to use it.

As advertised. Quick delivery.

I was originally going to put a one star when I first recieved the product simply because the delivery was AWFUL and yet the simplicity of setup and ease of use absolutely made up for it. I ordered the Neptune 4 and 3x 1kg spools of PLA filament. The 3 spools came quickly (through royal mail) with no issue. The printer itself however was far worse. I was told it would be delivered during the day while I was out at work, and I didn't want any chance of it getting stolen due to its value so I selected for it to go to an InPost locker. InPost never stopped me from selecting the locker as an option, despite the fact they MUST have known the size of the parcel when I chose this option. I then recieved an email that it had been delivered to the locker, I went to pick it up, and was forced to download the app, just to be told it wasn't there. I had to call the helpdesk just for them to say that it was too large to be left in the locker, even though I was sent an email that it had been done fine. I was then told I could either go and pick it up from the next city over (30 mins drive away) or it would be sent back to ELEGOO. Thus, I had to drive half an hour away just to pick it up. Once I got it though, within a few hours I had set it up succesfully and it was working perfectly. It came with a USB drive with a video of the setup, online documents of the setup (also included printed versions in box), print files that I could use to ensure it was working, and a download for all software needed to print. Because of this pure ease of use, I believe it redeemed itself, despite the absolute hassle of delivery. If ELEGOO were to change from InPost to another courier, it would 100% be a 5 star review. If you are buying a printer, do NOT select for it to be sent to a locker.

Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too.

So why only 4 Stars?

Because they use Yodel to deliver their products which I can only assume is a cost based decision.

I finally have my purchases but only after complaining as I was given someone else´s parcel and then when my own parcel was delivered it was to the wrong address!