Humax Reviews 

Bought a Humax in may 2025 ,since then I have been in touch with them about aver two months, all they keep doing is a reset , and if that doesn’t work they tell me another way to reset. Never have they said sorry or offered me anything else not even a refund or a replacement.

Easy to order, recordable box perfect for my needs with all apps available for streaming.

My initial contact with the Humax Support indicated that the problems with my New Humax Aura EZ,suggested that I may need to return the unit for assessment and possibly Replacement under Warranty!
However after sorting the Remote Control (new batteries) and then performing a Factory Reset,most of the unit problems were solved.
I still had a couple of problems though!
Further information was supplied to me which involved a Factory Reset. During this Reset my system was also updated with the new system details. After this
Reset I was required to perform an Initial Set Up Procedure, on Completion of this all the previous problems had been resolved. Also the responses to the Menu Requests were much clearer and Positive and more to the point they worked!
Thank You Humax Customer Support, from Denis 10/03/2026.

So far, so good. Couple of cheaper versions, complete waste of money.

Good price, prompt delivery. Bit more guidance on setting up would have been appreciated, no sound on some recordings till we logged into the relevant app, but got there in the end.

Great logistics behind Humax ensured on time delivery and in perfect condition.

Early opinions are good, but the unit doesn’t act as instantly as other paid-for boxes like Sky, BT or Virgin.

Choose a channel, wait 3 seconds while it switches, it means my elderly parents hit buttons 3 times instead of waiting.

The record section of the interface lists channels in a strange way. ITV isn’t the 3rd down as you’d see on any other recorder. Would love to be able to edit the order and store it for forever-after ease of use.

Picture quality is good, just the lag and illogical channel ordering that brings the score down.

The purchase and delivery was easy and prompt.

The only gripe would be the long time it took to answer and email query I had.

I cannot believe how helpful this customer service is. I am definitely a fan of Humax.

It would help if the product you delivered worked!! Now trying to return.

Our Humax box was not working but still under warranty. We took it back to Currys store where we purchased it. After Terrible service from the staff at Currys we resource box to Carl at Humax Customer Services. Carl has been the most helpful person to a very elderly lady . he has acted in a very understanding way . It has been a pleasure dealing with him.

I had to contact Humax because my 100 year old mum is in a care home and was having problems with her set top box. Marcus was very patient with me and explained things I could try to work out what the issue was. Eventually the last option was to unplug the box, wait for 15 minutes, then plug it back in. I visited mum this morning and did that, not really expecting it to work, but lo and behold, it did! I’m so grateful (as is my mum) for Marcus’s patience and assistance with this.

Speedy and effective advice from Marcus in customer services. Cheers

I have unexpected issues with the Humax AuraEZ 4K Recorder.

ITV, Ch4 and Ch5 channels are not available when a network or WiFi connection is not available, yet the manual states "Connect to the Internet To access Freely.... If you skip this step, you’ll still be able to use the Humax interface with limited features (e.g. live channels only, no Freely On Demand)."
But this is not correct. When the ethernet is not connected why are these channels not available?

Also when the Humax box goes into standby mode it drops the WiFI connection and will not automatically reconnect when the unit goes into active mode.

I understand that this Humax device is a new design, but so far I'm disappointed by its performance and operation.

I contacted Carl with various questions about a new device and he was very patient in explaining everything in a way that I could fully understand.

This has to be the buggiest product I have ever bought.
1. No obvious way to fill in the postcode that is needed.
2. Login to ITVX locks the box up and it needs a restart.
3. Random channel jumping when it cannot select a channel.
4. Switch from one channel to another and get the new picture with the old sound.
Overall this appears to be a pre production prototype that has been released way before it was fully tested.
Took it back and got a full refund from Curry's.
Do not waste your time with one of these.

Jan 13th bought refurbished Aura which arrived on the 14th great service, easy to set it up and very good picture quite easy to use as we have had 3 Humax recorders over the years all still working, 16th Feb box stopped working would do nothing could not even switch off did a reset as i have done with my other boxes, did not work so Friday got through yo customer service , Pauline sent me a factory reset instruction tried it 5 times did not work, as they are only there until 3-30pm it was Monday before I could contact again asked if I could have refund, told no, then asked to pay the extra £30to upgrade to the new freely box no could only have a replacement refurbished box so asked to escalate complaint to a manager told I would have to email a VIP dept, so did that no reply, have since sent 3 emails no reply, so yesterday rang spoke to a man explained the problem said he would get manager to phone me, no one called, last night as a last resort I emailed with a attention for manager at the top, but as of 1pm today no reply WHAT GREAT CUSTOMER SERVICE, as I paid by credit card my only course i have now is to let Barclaycard deal with it to get my money back, not what I wanted but if they will not listen to what a customer wants or even talk to them it is all you can do, 1st time I have bought a product from Humax Direct but never again.

The Humax AuraEZ was a great price, packaging was excellent and dispatched very quickly.

I telephoned Humax following a problem with my Humax set top box power transformer cable. I spoke with a person named Ivan and I would like to say that he has been most helpful in effecting a resolution to my problem. In the few days I have been in contact with Ivan he has kept me informed via email and nothing seems too much trouble for him - he is a real credit to the company. Thanks Ivan.

Humax Aura is without doubt the crappiest piece of AV hardware I've ever used! It crashes almost every day. Apps either fail to load or crash after a few minutes. I got mine from a friend but if I'd actually paid for this piece of c**p I'd be suing Humax for false advertising. It rarely works for a day without issues. Read the reviews online and avoid at all costs! (I have other Humax PVRs that work perfect after many years, but this one is absolutely rubbish!).