Needed to replace our (old) existing Humax with BBC indicating that it would not support IPlayer after October 31st. Waited patiently for the new Freely version of Humax to become available. Ordere... Toon meer
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Lees wat reviewers zeggen
Having recently bought a new tv and humax (6000T), which is a Freely model, we found we couldn't access the apps from the Humax, set up by the retailer. Pauline immediately asked whether the Terms & C... Toon meer
I recently leased a new electric vehicle and my first attempt at using my Humax charger on a scheduled charge did not work. I contacted Humax for technical assistance where my details were taken... Toon meer
my Humax freesat box was not getting a signal. Pauline very kindly gave me many emails of advice within a day of asking. Could not have asked for more. Sadly it seems that broadband advances have... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.
Contactgegevens
Humax Electronics Ltd, TW8 9DW, Brentford, Verenigd Koninkrijk
- 03443188800
- uksupport@humax-digital.co.uk
- uk.humaxdigital.com
4,5
Uitstekend
3K reviews
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Humax Aura…
I just bought a Humax Aura reconditioned. Good price and like brand new. I have owned several Humax PVR's but this is the best I have had. Good choice of products, good price and quick delivery. The courier was the only problem.....just left it on the door step when I was out.
18 februari 2026
Wonderful service, thanks.
I ordered a replacement hand control and received as promised the next day.
17 februari 2026
The new Humax AuraEZ is a dreadful…
The new Humax AuraEZ is a dreadful piece of kit compared to old Humax recorders. The menus are not logical and the order of TV stations is crazy making recording difficult and time comsuming. (The order of chanels is 1 BBC1, 2 BBC2, 4Chan 4, 5 Chan 5, 203 ITV) So its ok to record channels 1 to 5 but it you want ITV go have to page all the way down to channel 203!!
It is not easy to see what you have recorded as both recorded progs and progs set to record are in the same space, not separate items as on older kit. Very,very dissappointed. Wish Amazon had been selling them as I could return it and get my money back. Cannot do that when buying from Humax.
17 februari 2026
Antwoord van Humax
We’re really sorry to hear that the new AuraEZ hasn’t met your expectations. We understand how frustrating it can be when menus, channel order, or the recordings list don’t feel intuitive compared to older Humax models.
We’re currently working on updates to address several early‑stage issues and improve overall usability, including navigation and recording management. We hope these improvements will make the experience smoother for you.
If you decide the AuraEZ still isn’t right for you, you’re absolutely entitled to return it — we offer a 14‑day return period for Humax Direct purchases, and we fully respect that right.
I was given one of the best support that I have ever had from any company
I was given one of the best support I have ever received it solved my problem 100 per cent . Marcus the agent gave me fantasic communiction and solved the problem I had very fast. This is a great company with very good products that I have used now for years.
24 februari 2026
Review zonder uitnodiging
Company did well but dpd driver must…
Company did well but dpd driver must have trodden on the parcel as footprint was on the parcel itself
16 februari 2026
Great service and the controller
Great service and the controller
Was just what we needed.
16 februari 2026
Hopeless device
Very pleased with my purchase but disappointed that is still needs to be plugged into an aerial as it is a Freely box which uses the Internet. I was going to purchase a further box for my partner who has no aerial only satellite TV. But it would be useless. After a couple of weeks of use, it is dreadful guide doesn't work, recordings fail and tonight apps fail to open, very disappointed
16 februari 2026
Humax freely box
Humax freely box works perfect and super fast delivery from humax direct. Hope they provide better software support than the aura box this time.
16 februari 2026
Absolutely awful company
Sent a faulty item. Customer services did not reply for four days. They didn't listen and were very rude on the call. I eventually received an email from a customer service agent eventually organising a return. The return process is painful and time-consuming and I am still stuck with a device not working and I don't have the money to replace it. I will never buy a Humax device again and have been a loyal customer for over 20 years!
16 februari 2026
Antwoord van Humax
Dear Mr. Sloan,
We’re very sorry for the experience you’ve had — receiving a faulty device and then facing delays and poor communication is not the standard we aim to deliver, especially for someone who has been a loyal customer for so many years.
Our newer devices do have some early‑stage issues, and we’re working on a software update to address these as quickly as possible. In your case, we can see that you are now in the return‑for‑refund process. Our support team follows a set return protocol to make sure everything is handled correctly, but we understand this can feel time‑consuming and we apologise for the inconvenience.
Thank you for your patience, and if you need further help at any point, you can always reach us at uksupport@humaxonline.co.uk.
AuraEZ is not a patch on the old Aura
New Humax AuraEZ is not a patch on the old Aura Freeview box. Not being able to upgrade apps or indeed install new one is a serious omission and makes the AuraEZ useless to me. I am NOT impressed at all.
16 februari 2026
Humax support is none existant
I have been trying to get issues with the aura ez resolved but the support email Mail address is returning the e mail as undelivered. the Aura ez is like the original aura full of bugs. I've even tried the humax direct support e Mail address and that has been totally ignored
16 februari 2026
Antwoord van Humax
Hi Simon,
We’re very sorry to hear about the trouble you've had contacting us and for the frustration with the Aura EZ — that’s certainly not the experience we want for you. Email delivery failures shouldn’t happen, and we apologise for the inconvenience this added on top of the issues you were already facing.
We can confirm that one of our support agents has now reached out to you directly and is ready to help resolve the problems you’re experiencing as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work through these issues with you.
I ordered the device one day
I ordered the device one day
The following morning it was delivered
So thank you very much
Kind regards Brian Lawrence
12 februari 2026
Humax are great - buy their Aura.
I bought a Humax Aura a couple of years ago. It allows me to record TV programmes and watch when we want. It is a fantastic machine. It has huge capacity and is very easy to use. I had an issue (not a fault) and I emailed them. They replied quickly with the solution. I would buy another, if it died. It would be 5 stars, but it has some bugs that the updates have not solved.
19 februari 2026
Review zonder uitnodiging
Prompt response, clear and precise…
Prompt response and clear and precise instructions and advice
16 februari 2026
Review zonder uitnodiging
new remote
Contacted Humax to order a new remote, old one had given up the ghost. The very next day it arrived in excellent condition and works superbly well
11 februari 2026
Humax customer support email Address…
Humax customer support email Address uksupport(a)humax-digital.co.uk keeps returning a delivery failure.
Also I've tried 3 times to register the warranty but the submit button fails to work.
Finally on the new aura ez set top box there is an issue with the recording guide not being populated with a schedule as well as and bbc2 and itv are not where they should be
18 februari 2026
Review zonder uitnodiging
Antwoord van Humax
Hi Simon,
Thank you for sharing this feedback, and we’re very sorry for the difficulties you’ve had with both contacting us and registering your warranty. The delivery failures and form issues are not what we expect from our systems, and we apologise for the frustration this caused.
We’re also aware of some early bugs affecting the Aura EZ, including recording‑guide population and channel‑position issues, and we are actively working on fixes.
In the meantime, we’re glad to confirm that a member of our support team has now contacted you directly and is ready to assist further.
Thank you for your patience, and please don’t hesitate to continue the conversation with our agent if you need anything else.
Remote arrived within 24 hours from…
Remote arrived within 24 hours from placing the order! What’s not to like?
4 februari 2026
The sales department were very helpful
The sales department were very helpful, ordering online was easy and delivery was prompt. I ordered a replacement remote because some of the commonly used buttons on my existing elderly one had stopped working properly. The new one is like for like replacement.
5 februari 2026
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