ALLPOWERS UK Reviews 

I bought a R600 powerbank in January guaranteed and under warranty. It failed after 5 months so I tried to let them know and return it. Here was the first problem the claims page 'didn't work', so eventually I sent emails to all addresses I could find. Got a reply obviously from China asking for purchase details, fair enough, so I sent them. I'm now on my 5th request to send the details I've sent 4times now. I'm beginning to get the firm idea that there is no such thing as a warranty on their products, BEWARE

​Do not trust this company, I bought through them on aliexpress and what was meant to be 5 day delivery, kept getting extending, it is over 3 weeks, they ask me if I want to upgrade" an order for £170 via PP payment and they can despatch immediately from UK, They will try to send you an email address (using a suspicious .net domain instead of the official company domain) and demand that you pay them directly via PayPal ("PP") outside of the AliExpress platform.
​When I refused and insisted on keeping the transaction official to protect my buyer rights, they claimed an official link would take "at least 20 days" to try and bully me into it, followed by total arrogance in the chat.
​This is a massive violation of AliExpress terms and a classic safety trap. If you pay them directly off-site, you lose all your buyer protection and your money. Avoid this specific store and buy your power gear from a reputable, honest seller instead!

Bought a S300 battery a couple of years years ago, it has had very occasional use before stopping to charge. Supposed to still be under warranty but customer service won't even reply.

Shitty faulty products, shit customer service, non reliable, piss takers... crap of china-china performers in Europe.. We should not be accepting these qualities in our territories.

Don't buy. Items turned up damaged and missing solar. Emails get ignored and you can't return damaged items without them emailing and doing a return label. Other reviews say the same. Item was also used not brand new hence why they wr cheaper than the leading brand

Just hope it doesn’t go wrong. Only had it a year and used about 5 times it now will not charge over 50%.
I have tried for about a month now to get in touch with someone and sent about 30 emails from about 5 different e mails. I had one reply asking where I bought it from and order number which I sent and then they didn’t email back after that.
They also have no contact number.
Do not buy.

Paid for the item, but the delivery address was missing the first line, even though the full address was correctly shown on the order.

I emailed them to explain the issue, but the courier still attempted delivery. The parcel was then returned to their warehouse in Stockport.

I am still waiting for my refund, and they are not responding to my emails. I have now had to raise a dispute through PayPal.

Bought a s2000 pro, it was damaged and definitely been used and it came without a power cable, they offered £30 compensation which is a joke,told to return the unit which last time I did this with another company it never got there and I lost a lot of money, so basically iam stuck with it,customer service is in China so good luck with that one.

Terrible quality and terrible customer service!
Brought a power bank which came faulty, Allpowers would swap or fix it so had to live with it, then after a few trips it never took any charge! Now they are robbing me off and trying to get out of sorting it out for me!

I brought the R600 and solar panel and it worked twice, i have come to charge it up to use for a third time ready for a weeks camp out and it wont charge it shows error codes and beeps at me, i have gone through the manual which is not very good and tried google to see the issue and it seems theres a lot of un happy customers out there all with the same issue. I brought this on the UK web site and the only way to contact them for help is by email as no phone number and when you try the chat on the web.site you might aswell talk to a brick wall as you will get more responce from it. When you finally get an email back its not from the UK its from China and all the ask is for you to send a video of the issue so all in all not a great place to spend your hard earnt money as any issues the power pack becomes a very expencive door stop

Purchased a battery from ALLPOWERS UK (yes UK apparently). I have had it for just under a year and it keeps dying at around 50-60% when I’m using it. Apparently it needs “calibrating” for it work properly but I don’t believe them.

After weeks of asking for help they told me they would organise a pick up from me, 4 weeks later it still hasn’t been picked up. Customer service is appalling and non existent.

BATTERIES ARE FROM CHINA - NOT UK

Allpowers offer apparently well made products, but at a price a notch below their competitors. There's a reason for this:

Nearly non existent customer service.

I received the r2500 - a battery which was entirely broken on arrival. Because of the extremely slow customer service - days between emails - it took over a week for them to accept there was an issue.

I now write this nearly a month later, trying to arrange a return that does not involve taking a 30 kg battery to a depot an hour outside London. I am worried that I will be unable to get my money back or receive a replacement. They are entirely dismissive and practically un-responsive in addressing this concern.

I would heavily recommend purchasing from a different company. The competitors offer superior customer service - with Allpowers, you are taking quite a big gamble.

I bought the AllPowers R1500 Lite specifically to run a 5W continuous load for 7+ days, as suggested by AllPowers’ own calculator and confirmed via email before purchasing. In reality, the unit shut down after just 5 days, and the display showed wildly inaccurate information (including ~83% “remaining” at shutdown). I recorded the entire runtime with data, photos and a plotted discharge curve.

Despite providing all of this, customer support kept asking me to send a “video” — something that simply cannot show a 5-day runtime failure and adds no diagnostic value. Over more than a week, I received repeated canned questions (“how long per day do you use it?”) even after answering clearly multiple times. There is no person to speak to, no phone number, and no meaningful technical engagement — just the same scripted responses on loop.

I requested a return well within the 15-day window, yet AllPowers has refused to issue a return authorisation or even acknowledge the request properly. I’ve provided all evidence asked for and more, and still cannot get a resolution or a return arranged.

A premium-priced product should work as advertised, and customer support should help when it doesn’t. Instead, this has been one of the most frustrating and circular support experiences I’ve had with any tech company.

Just returned a S200 Power Station as the listing on their website states a more premium battery technology, whilst the unit received had a cheaper, lower quality battery technology (with massive difference on the likely lifespan of the product). The customer service seems very blase regarding this and two weeks on, the inaccurate & misleading description remains on thier website. To be fair though, they have processed my refund promptly.

Great product for good price! Thank you so much!

I have bought multiple products over the years including 6 Allpowers power banks up to the big 2,000w monster.
The products have all been good robust durable quality and a couple have recharged without issue from totally flat (my fault).
I have one of the powerbanks - the monster which i havent charged 18 months and its still 90% fully charged.

Customer service has always been perfect.
I have just bought a set of the huge 600W solar panels and was struggling to register the 2yrsr warranty. Customer services got back to me -same day - sorted.
Sincere thanks Graham O (Uk)

Worked great at first, drains very quickly, goes from 76% to 0% extremely quickly

Allpowers kept their promise and replaced a faulty R2500 power pack under 12 months warranty use the unit had 10 months use, they paid for collection and delivered "the only thing they would not pay for was collection from my house" I had to drop off to a DPD warehouse of which I can deal with.

Purchased S2000 Pro that claims to be 1500Wh

If you're purchasing this for a campervan don't bother, the battery claims to be 1500Wh but with NOTHING plugged into it, it drains itself in 3 days meaning it consistently needs to be charged back up regardless of usage.

For £1000 I would have been better off putting slightly more effort in and buying an actual leisure battery setup instead of opting for this 'all in one' battery and inverter that cannot perform how it's supposed to.

I purchased a S700 Power Station in May 2024. Used it 3 times before packing away over the winter.
Came to use it in June 2025 and it would not power on. Nothing worked.
Contacted AllPowers who asked for a video of the S700 showing its faults.
They agreed to send a replacement but now it’s September 2025 and still no replacement.
They state logistical issues have prevented this???
They stated the replacement item was on route to them in August and as soon as they have it they will send to me. STILL WAITING.
AllPowers still advertise the S700 for sale so must have some in stock somewhere.
I would avoid the company at all costs (Hindsight is a wonderful thing)

PS: STILL WAITING!!