Topps Reviews 105

I’ve order a box of card for my nephews birthday like 2 weeks in advance, order all okay until they send me a email saying my package has been delivered,
Impossibile because I was not Home,come home and nothing there, no even in my neighbour or in some corner, check the tracking number and there is a picture of the box in some next corner now I have not received nothing but they are saying aswell that the confirmation of proof of delivery is there so I should find the package.
At this point I’m just frustrated and I want my refund is £160 not £10
Very disappointed

I PAID 60euro and got nothing at all I was so mad they do no refund we waited about 2months horrible do not buy from this at all

Absolutely terrible customer service. Wish I'd read all these reviews before ordering.

Placed a significant order only to be told days later than half of it was out of stock (how hard is it to build a stock counter to your website??).

Ordred weeks ago but still haven't received anything and Topps refuse to answer emails. Like everyone has suggested, avoid ordering from them.

Ordered a topps chrome star wars box with no autograph inside. Wasn't to stressed as surley this huge company would send me the main pull of a £140 box, nope. Ignore and close requests with no assistance. Said for me to take a photo of the card to prove it? Just feel like I have been ripped off, and they have just taken money and now don't care.

Topps cards say they will give you 10% off your first order but they won’t give it to you, so don’t be fooled into thinking you will get a discount! Numerous emails that say my query has been closed but no mention as to why there wasn’t a 10% discount!!

Visited the Chester store where I found a total lack of interest to my request that they try to match a tile that I purchased from that store recently. The staff couldn’t be bothered to lift their eyes off the computer to even address me properly. The fact that there was no other customers in the shop shows that I am not the only person to have found this attitude, and with the choice of tile shops available, I would’ve thought they would provide a better customer service

Do not buy from Topps, customer service is notoriously dreadful. They take ages to ship items and if you have any issues, like a missing item or the wrong order, they either take ages to respond or ignore you completely.

Very frustrating. I ordered a set of football cards on the Topps website intended for my son’s birthday. The transaction has left my bank account but Topps deny there is an order. They won’t send the order nor give a refund but rather keep saying it’s my problem. Rude and unhelpful.

Great! Love from Israel! Great service. Kisses

Can’t I give no stars ? Got defective CL stickers not cut properly before Christmas . A month later after complaint someone asks me for proof !! ( value £1.90) . I sent it. Was told someone would get back to me in a month. Why not give the contract to Panini ?

Awful service (non existant). ordered well before Christmas but the cards still not here. Emailed three times. Giving up hope now. Might try trading standards but will not prder from these again.

Placed and paid for an order on November 23, which was three weeks ago and heard nothing. Emailed, no reply. Emailed again, no reply. Spoke with someone a week ago and was told to email. When I said I already had, was told they would come back to me. Needless to say I heard zilch. Tried same approach the following week and the woman (who was actually v helpful) said she’d look into it. A few hours later I received an email saying order was on its way only to receive another email some hours later saying they had run out of stock. Does this company not make the cards? On the phone they tried to fob me off with Royal Mail strikes but this simply doesn’t cut it. What sort of company is this? Total embarrassment and sloppy. Obviously problem is with ordering process - it certainly wasn’t slow in accepting payment for non existent order. Avoid unless you like paying for things they have no intention in sending your way. Still to receive a refund.

Male, non possibile consegnare ordine, inviato indirizzo nuovamente, dopo qualche giorno arriva mail ordine consegnato ma le figurine non son mai arrivate. scrivi mail ed arriva sempre la solita risposta, grazie per aver contatto il servizio clienti (sicuri che ci sia?????). impossibile chiedere rimborso. sconsigliatissimo!!!!

Although sometimes the response times from customer service are not timely, but the problems are all perfectly solved. Thanks.

Shockingly awful customer service, there is no telephone number that connects just an answer phone message that you cannot leave a message on weirdly, so only means of contact is email and don’t expect an answer no matter how many you send, who you send them to, or how many complaint cases you open. Will never, ever use this company again cannot warn you enough. Oooh and yes the delivery was wrong, and damaged but I’ve given up now.

Case number 00155915 incorrect delivery continues. On the 25th October I requested a pre paid label so I could at least send my incorrectly delivered order back without response. Would you believe the two phone lives are hiding behind a Covid outbreak which has been the standard message for over a month.
They are a joke.

Shocking company, purchased 2 boxes of champions league over 3 months ago, didn’t ship in 2 months and never replied to any email. Had to raise a dispute with my card company. Topps have told me they refunded me 3 weeks ago which I still haven’t received. Bunch of thieves, avoid like the plague

I ordered a booster box of SPFL chrome 21/22 cards and a batch of the Project22 cards back on the 22nd of July. Three weeks later, I had received the Project22 cards, which I thought would have came later than the chrome cards. As of today, the 12th of September, I have not received the chrome cards and not even received an email why, even though I sent in a request over 24 days ago and their FAQ's said that their time to reply at their busiest is 14-21 days. Never ordering again

Avoid this company at all costs. Spend your money at panini instead.

No customer service, no replies to emails. Miss release days. Just avoid or be disappointed. Have no contact from company and no telephone number available. Just a rubbish online enquiry form.

Terrible experience. They sent me a damaged item, they taped around some parts; others were simply torn. I opened a complaint, which they took weeks to look at. They expect me to send the item (at my cost and not their responsibility if lost) so they decide what to do. Pictures are very clear. I asked them to offer at least free refund. They are now ignoring me. Happy to share photos