UK Airport Rides Reviews 

We booked UK Airport Rides via a third party City Airport Taxi Service. On arrival at our departure airport heading back to Gatwick, we learnt that our flight had been cancelled due to bad weather. City Airport Taxis who booked the pick up with UK Airport Rides refused to refund or rearrange pickup, even though the pick up was the following day 30 hours later than the original scheduled pick up time. The reason given was that notice was given less than 24 hours from time of the original scheduled pick-up. This was a last minute cancellation beyond our control. We called as soon as we heard. We gave 2.5 hours notice before pick up was due. We lost the total booking cost £78.29. NEVER USE CITY AIRPORT TAXI SERVICE OR THEIR PARTNER UK AIRPORT RIDES.

This service provider is fraud, I have made reservations via third party and came to UK airport ride. The driver never showed up and the provider kept lying saying that the driver 8min away the driver 3min away and wasted more than hour and never received the service. Never deal with them

!!DO NOT BOOK WITH THEM!! They charged full booking amount, sent wrong passenger van and charged me over 550 pounds for 2 hours waiting and cancelled my journey. Total rubbish and fraud company. Agreed to refund me portion of the payment and later on changed the amount with few pennies. Whole company and reviews are also fake. I repeat do not book with them.

Excellent service comfortable car and knowledgeable drivers .

Even though the specified pick-up location was clear and easily found on any mapping service, the driver was unable to locate it, and was late in picking us up. He then stopped for fuel shortly after picking us up, making us even later. Then on the drive to Heathrow he had to be told to stop sending text messages while driving (for which he made no apology). And the car was dirty.

The driver was due 3am. Didn’t turn up. When I called the office they said’he isn’t coming, better get an uber!!’ Then on return trip driver waited 4 minutes then said he had to leave and we would have to pay again
Absolutely disgusting service.

Very straightforwards. No hassle in locating us at pick up and a friendly driver. Will use again.

I wouldn’t even give one star!
Our flight was delayed twice. The taxi company charged us in advance for booking and then each time that we call them to inform about the flight and rebooking they charged us extra in spite of the fact that we informed them 2 hours and second time 4 hours before the estimated arrival time of the aircraft. Extremely rude customers service. They charged us three times for one ride even asked for more money just before getting into o the taxi. I would call they are thieves taking advantage of people who are desperate

Very friendly driver, and a smooth journey, exactly what we needed.

Very reliable service, have used this firm a number of times. Would highly recommend.

It is very good, the driver is very polite and open to chat.

High quality service, nice car and punctual pick up

The vehicle we paid for was much smaller than the vehicle we ordered. We still paid for the higher capacity vehicle. Read the fine print of how this company classifies their vehicle seating capacity - it's deceptive. We only had carry-on luggage and were still cramped. I can't imagine if we had checked luggage. A miserable 3 hr journey with a driver that was constantly scrolling on his phone while driving sometimes in excess of 90 mph! I had to warn him once as he drifted into the other lane while looking at his phone. I had a very unsatisfactory response from the company. I guess this is their standard and there's nothing to complain about. I DO NOT RECOMMEND THIS COMPANY AND WOULD NEVER USE THEM AGAIN!

WARNING DO NOT USE THIS COMPANY!

I’d rate at minus if I could. Booked minibus for Gatwick for 8:40am, at 8:50am called to ask where driver was and was basically lied to. Waited over 45 minutes of them promising a driver - even blaming it on religion! Still waiting for our £120 refund - company doesn’t responded to your phone calls & will not deliver anything. WARNING DO NOT USE!

Driver was an hour late. Admin staff and driver kept telling me inconsistent excuses. Was offered compensation that has not arrived. Driver texted while driving. Car was cold and uncomfortable. Took an unexplained detour at one point. Avoid.

The driver did not arrive on time and got late for my ride from Coventry to London.

The driver was excellent on our trip from the Cotswolds to Heathrow. He was careful and executed the trip with expertise.

We had a small hiccup at the start having been let know by the company that we would be travelling in one type of vehicle but another vehicle actually arrived to collect us. We didn’t know this so some time was wasted before we located the driver who had parked in the former entrance to the venue. He was apologetic and made up the time with ease.

Was perfect for my family

The driver and service approach was very simple and nice.

Our driver was on time, incredibly helpful, drove well and safely and delivered us to our destination in good time.
I highly recommend this taxi service.
This was from Stansted Airport.