We booked UK Airport Rides via a third party City Airport Taxi Service. On arrival at our departure airport heading back to Gatwick, we learnt that our flight had been cancelled due to bad weather. C... Toon meer
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This service provider is fraud, I have made reservations via third party and came to UK airport ride. The driver never showed up and the provider kept lying saying that the driver 8min away the driver... Toon meer
The driver was excellent on our trip from the Cotswolds to Heathrow. He was careful and executed the trip with expertise. We had a small hiccup at the start having been let know by the company tha... Toon meer
Bedrijf heeft geantwoord
Regardless of the delayed arrival, the difficulty of getting to the meeting place (Luton is a nightmare at the best of times) and general chaos, our driver was there waiting for us, and we had regular... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We specialize and have years of experience in transferring groups to and from the Airport. Heathrow Airport ,Gatwick Airport ,Stansted Airport, Luton Airport ,London City Airport ,Southend Airport ,Seaports ,Long Transfers. Our Speciality is long trips from London & all London's Airports to anywhere in UK and vice versa We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Number and we keep an update of your flights arrival time so we are always ready waiting for you.
Contactgegevens
450 Bath Rd, Longford, Heathrow, West Drayton, UB7 0EB, London, Verenigd Koninkrijk
- +447933877911
- info@ukairportrides.com
- ukairportrides.com
3,2
Gemiddeld
60 reviews
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The WORST TAXI EXPERIENCE of my life.
I booked a cab from UK Airport Rides to take my family and I from Stansted Airport to London and it was the WORST TAXI EXPERIENCE of my life. I would AVOID THIS COMPANY at all costs. TLDR: the driver drove very unsafely, was extremely rude, started arguing with us in the car at 2 am, and the taxi service gave us the wrong driver details so we weren't sure if we were getting into the right car in the first place.
Firstly, we were not sent ANY driver details until 5 mins before pick-up time (this was 2 am at night). When we were given details, we were sent the wrong driver and car details. Another driver called us and said he was picking us up without any context or mention of the taxi service. I called the taxi service to confirm the change was made by them and they had no idea about what was happening and told me they would call me back.
In the meantime, the second driver arrived and I asked him his name to confirm the ride and to ensure we were getting into the right car, a question he was offended by. The taxi company finally called us back and said it was actually this second driver that would be driving us as "there were two jobs" being completed that evening from Stansted.
Once we got in the car, the driver started ARGUING with us by saying he tried to call us multiple times (I was on the flight), that the taxi service was assigning this ride to him and not the other driver we were originally sent details of. He went on to complain that he would only be paid for this ride 2 weeks later, that he needs to feed his kids, and insisted we tell him how much we paid the taxi company. We all felt super uncomfortable and were so tired after a long journey back from holiday, only to be shouted at by our taxi driver.
To top it all off, he drove extremely badly, halting abruptly several times, and there was a weird sound coming from one of the tires in the back. We all felt VERY UNSAFE. I would give this minus stars if I could.
20 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Taxi Guest,
Thank you for your review. We’d like to clarify a few points regarding your experience to ensure a better understanding of the situation.
Firstly, our operator reported and he informed you that he was checking for your driver. Upon checking, we had two drivers waiting for passengers from the same flight. He provided you with one driver’s contact, and shortly after, you sent him the contact for another driver to confirm if that was the right one, which he did.
Your flight was delayed at least one hour, we had available two drivers at Stansted Airport, Our operator was in communication with you all the time, We have listened the conversation between you and the operator, We consider it was positive conversation, our colleague have advice you properly.
It’s our standard practice to assign drivers based on arrival times to ensure efficiency. You seemed pleased when getting into the cab and expressed appreciation for the assistance provided.
Regarding your concern about the payment, please understand that our drivers are aware of the company’s payment process and have signed contracts acknowledging it. This is a matter between the driver and the company, and we advise against taking it personally. We investigated this issue, and our driver indicated that the situation may have been exaggerated.
We value your feedback and are committed to providing the best service possible. Thank you for your understanding.
Lastly I personally apologise that our driver fail to provide the service according to our standards.
Many Thanks and Kind Regards,
RAJ
Field Manager
UK Airport Rides Ltd
The best and friendly driver
The driver came even before the scheduled time which was amazing. We did not have to wait as he was prepared to take us to the airport. The drive there was equally amazing. This has been a top notch service. Thank you!
27 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Fatima Mawele,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
We made contact as we got off the…
We made contact as we got off the aircraft. Message was to contact after collecting bags. Our flight left and arrived early, so when we got bags, we were out in about 3 minutes. Driver was not there and was about 10 to 15 minutes before he arrived. Issue is you use free parking to collect us but this means we were standing around waiting for you despite saying you track the flight and bags. Small thing but you seemed to promise to be there for us. No other issues, pleasant drive into the city without fuss.
24 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Peter Hanna,
We appreciate you positive feedback &
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Easy to book, very prompt and very reliable
The driver arrived fairly promptly, he had been delayed in London traffic. He did try to reach me twice and left a message to say he was on his way. We found each other easily at departures at Gatwick airport and he helped me with my heavy suitcase, loaded it into the care and we left. I was pleased to see that the car was very clean - he did ask me to put my hand luggage on the floor at the back to keep the car clean, but I assured him my hand luggage was very clean - I never put it on the floor so he was OK with that. Our journey took quite a long time due to the time we were travelling, and the heavy London traffic. The driver was very good in that he had a maps type app on his phone so knew which route to take to save time. He was very good in that we chatted quite a bit at the start of the journey, but he was then happy to leave me to my thoughts throughout the journey, checking in that I was OK from time to time. He also opened the car window regularly to keep the car aired (it took us 2.5 hours in the end to reach our destination), which I was grateful for. When we arrived at our destination, he helped me with my case again and left me with my sister. I would definitely recommend this company to anyone. The price for the return journey was very reasonable, and it was very easy to book through the website. I received a number of reminder texts that my upcoming journey was due soon, plus a weblink on instructions on where to meet the driver. I didn’t actually need that, as I received a text telling me my driver would soon arrive and his mobile and car registration. This gave me absolute peace of mind that they were going to be there when I arrived alone at Gatwick airport. Thank you.
24 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Sonia,
Really appreciate for sharing your experience and providing positive feedback about our service.
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again!
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Muy recomendable
Tuvimos que esperar 15 minutos a que llegara el chofer, pero se puso en contacto con nosotros nada más aterrizar el avión.
La monovolumen muy amplia y limpia y el conductor muy agradable y servicial
24 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Jose,
Thank you very much for four stars reviews , We will try our best to bring our service up five stars level,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
The driver was very professional
The driver was very helpful, he was on time, and the journey was comfortable one.
19 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Raymond Wheeler,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Good and excellent driver
Good and excellent driver. Vehicle came as what we booked.
19 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear USER,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Excellent communication
Excellent communication, friendly & clean, comfortable vehicle
20 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Debbie Edgington Black,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Pick up in London Stanted Airport
When I made the reservation, I was told that de driver would be inside waiting for us with a note saying CONCEPCION GALLART.
But the driver was 30 or more minutes late, and finally we had to go outside and to wait for him.
Of course, he apologised for that saying there was a lot of traffic
16 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Gallart,
Thank you very much for you feedback. We do apologise that driver requested you to come outside the terminal . Driver should be picking you up from inside the terminal, We will investigate it further with diver,
Regarding the delay, agency advice us to pick up passenger (Concepcion Gallart) at 15:00 however driver picked-up the passenger at 15:17. Passengers were picked up 17 minutes late at agreed time. we assure you that if you make booking with us in future will offer you discount in order to cover our weakness.
Once again we apologise for the inconvenience that our driver have created ,
Thank you and Best Regards,
UK Airport Rides Ltd
Professionals and efficient
Professionals and efficient. Really worth to recommend it!!!
5 oktober 2024
Antwoord van UK Airport Rides
Dear D Charlie,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Reliable, flexible and straightforward
Reliable, flexible, polite, accommodating. Easy booking process, straightforward and quick. Due to delayed flights had to change the booking twice, last minute - they could not be more accommodating! Highly recommended!
17 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Lala T,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Nice drive
Comfortable drive. The driver arrived on time and contacted me beforehand to take us at the right location at the airport entrance. He was also helpful. I recommend UK Airport rides.
11 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Emmanuelle,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Antwoord van UK Airport Rides
Dear UM SM,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Raj is a great guy
Raj is a great guy, very kind and excellent driver. He was very worried about our confort and helped us very much. Recommended service!
12 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Kate Mac,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
We thank the driver for his high…
We thank the driver for his high morals, understanding, comfortable driving and knowledge of the roads without any delay.
10 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Gazzazaa,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Kindness
It is my first time in London and my so Gatwick I was so lost and Mr. Omar was very kind. Thank you
10 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Adriana Mota,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Great service
11 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Dear Jennifer Defuria,
Thank you for booking the service and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
UK Airport Rides Ltd
Great driver, big and comfortable vehicle
The booking process was smooth, the driver was at the airport gate on time waiting for us, and was very kind and helpful. The vehicle was comfortable and clean, we will book again
6 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Thank you Missie for booking and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Uk Airport Rides Ltd
Punctual, fast, professional service
Our driver was communicative, professional, punctual, and drove well on the road. The vehicle was roomy, clean, and smelled nice. Thank you, Mohamed!
9 oktober 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Thank you Naima for booking and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Uk Airport Rides Ltd
The trips are great, the organization and service could be much better
1. 09/27/2024 - We were not met by the driver at the airport with a sign with my name. The car arrived at Terminal 4 significantly late (about 40 minutes). We were forced to wait for the car in the parking lot near the terminal. The trip itself was comfortable and pleasant. The driver was polite and friendly.
2. 10/07/2024 we received confirmation of our order with a delay and only after the hotel employee called your company and asked for confirmation and trip details: the driver's name and car number. The driver arrived at the hotel on time, was punctual, polite and friendly. We are very pleased with the trip itself.
27 september 2024
Review zonder uitnodiging
Antwoord van UK Airport Rides
Thank you Yuriy for booking and trusting us. We will keep providing you service better then before.
We can assure you that you will find our service better and very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Uk Airport Rides Ltd
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