UK Doors Online Reviews 275

Bought some great bi-fold doors from UK Doors mid 2023, developed a minor problem with the latch mechanism, Celia (customer liason) was extremely helpful in sending out a replacement part very promptly, absolutely 1st class company & service.

We have recently starting UK Doors Online for some of our projects and the service and product quality we have received has been excellent. A special thank you to Dene and also Celia who managed to sort us out an urgent delivery super quickly and saved the day for us! I would have no issues in recommending this company and we have been very impressed and look forward to continuing to work with them in the future.

I’m always very happy with the service provided by UK Doors Online. The team are consistently friendly, helpful, and the whole process is always smooth and efficient.
A special thank you to Celia, who is amazing and always goes above and beyond every time. Your help is very much appreciated. Highly recommended!

We scheduled labour and accommodation based on a written delivery confirmation from this supplier specifying 23/02/2026, along with instructions that assistance would be required on site to unload.

On the day of delivery, we were informed that the date had been entered incorrectly due to an internal input error, meaning no delivery had ever been scheduled for that day.

This left a full installation team on site with no materials and resulted in over £1,000 in wasted labour and accommodation costs.

The internal error was acknowledged, however the only resolution offered was a small credit against a future order which did not reflect the financial impact.

Contractors relying on confirmed delivery dates and unloading instructions should plan accordingly.

Misleading website, no customer service, supply of wrong products, and to top it off 3 months delayed!
Any other business would try and sort issues but this one has no intentions of supplying quality products in a timely manner.

If you want speedy delivery and customer service then this business is NOT for you.

UPDATE:
A useless reply from UK Doors. The fact is, they manufacture the wrong products and never put it right! Whoever the customer..

Avoid at all cost, unless you want door that leak and poor workmanship.
Then to top it off worse customer service.

I paid an installer money to fit these on my man hut. After rain there was a lot of water ingress inside on new floor installed.

When spoke to customer services Celia, I was told they would send some out. They had lack of regard they have supplied a sub par door which doesn’t function. They says they will supply gasket so it’s up to me to fit. Should be renamed build a door uk.

Also ordered a remotes about 3 months ago not arrived. Also they held on to the order due to vat I didn’t pay, which they didn’t tell me or ask me to pay. I paid with no issues after them contacting me.

Useless go else where.

Update from your response, I understand that you are supply online. Then supply functioning and working doors, that have obviously not been tested or inspected.

New doors should have been supplied then, not rubber gasket for me then to pay someone to install.

Logic is wild in my eyes, never came across this before.

No compensation or anything to resolve situ.

Megan was very helpful answering all my questions and any concerns I had, she was patient and professional ensuring that I was 100% happy before confirming the order.
The quality of the doors are great, I am very happy with the price and the quality.
I would 100% recommend and use again.
Thank you.

Excellent customer service. Needed to place an order and Celia was amazing, very quick replies and really helpful.

Really happy with our door. Looks great and the installer remarked that it is very well made. Minor issue with marks on the glass but when I contacted them, the UK Doors customer team immediately arranged for replacement glass to be sent out which arrived in a couple of days. Thanks to Megan for sorting our original order and Celia for arranged for the new glass.

I recently ordered from UK Doors Online and couldn’t be happier with the overall experience. The products themselves are great quality and surprisingly easy to fit, which made the whole process straightforward.

Communication was excellent from the start. Matthew from the sales team guided me through the ordering process and was really helpful and knowledgeable.

I did have a slight issue once the doors were delivered, but after contacting the team, Celia stepped in and resolved everything within a couple of emails. She was professional, polite, and made sure everything was sorted quickly — brilliant customer service.

Thanks to the whole team at UK Doors Online! Highly recommend

Fantastic customer service and support

I have used UK doors multiple times now and they have always delivered a great service. Megan from the sales team is always prompt to respond and nothing is too much trouble. Great service.

Megan Sokell was very helpful from quotation to order. Quick response times and great service. Will be using again.

Once again the service received from the Sales team at UK Doors on line has been first class.
Massive shout out to Callum who never fails to go the extra mile when dealing with clients. Knowing I have him to look after us, just makes dealing with UK Doors so easy.

Have ordered doors and windows previously from this company and always been pleased with the price and quality of their products. The recent order was placed through Megan who was very helpful when some size changes had to be made, and re-quoted the revised price very quickly.

Great help and advice from Megan! Very happy with the service and quality of the doors and windows - would recommend

We have used UK Doors on several occasions, they provide a first class service.
Megan Sokell in sales is great, she normally quotes within an hour of requesting

Purchased a fantastic door. Megan was great to deal with, sorted out my issues with ease. Great customer service. Very satisfied with my purchase. Would defo recommend.

We have been really pleased with the service and product. Megan was very helpful and gave us the best advice to ensure that the door fitted perfectly. Would definitely recommend!

Great doors and customer service from Megan and team!