Great communication. I had to order just one more pack of laminate flooring. Very good service, the package was delivered quickly and also got a small refund which always helps. Highly recommend this... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great choice of wooden flooring that we were looking for at an excellent price. The floor looks great now that it's down. Flexible delivery options too.
Kashar Carpets are of the very highest standards. They are incredibly unique, versatile and affordable. The staff here are very knowledgeable, well mannered and helpful. Currently, there are some FR... Toon meer
Bedrijf heeft geantwoord
Apart from sampling service the sales ,support & customer service been unacceptable “Next day delivery “ as promised was false A week later still having to chase Assured delivery would be arriv... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to UK Flooring Depot, your premier destination for quality flooring. With a legacy spanning 30 years, we specialize in offering a curated selection of flooring options. While we don’t provide installation services,our knowledgeable team is here to guide you through choosing the perfect flooring for your space. Explore our collection and elevate your surroundings with durable and stylish flooring from UK Flooring Depo
Contactgegevens
Verenigd Koninkrijk
- ukflooringdepot.co.uk
4,5
Uitstekend
106 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great choice of wooden flooring that we…
Great choice of wooden flooring that we were looking for at an excellent price. The floor looks great now that it's down.
Flexible delivery options too.
25 augustus 2026
Great communication
Great communication. I had to order just one more pack of laminate flooring. Very good service, the package was delivered quickly and also got a small refund which always helps. Highly recommend this firm
27 augustus 2026
Antwoord van Uk Flooring Depot
Hi Sally Stokes
Thank you very much for your kind review.
We’re really pleased to hear that you were happy with the communication, service and quick delivery of your additional pack of laminate flooring. We’re also glad we could help with the refund.
We really appreciate your recommendation and hope to assist you again in the future.
Kind regards,
UK Flooring Depot
Flooring reallly nice quality and went…
Flooring reallly nice quality and went together well.
1 september 2026
Review zonder uitnodiging
A month of chasing and three different…
A month of chasing and three different prices
I contacted UK Flooring Depot for vinyl flooring to be supplied and fitted. After providing measurements, photographs and selecting the flooring, I was quoted £320 in writing.
Despite repeatedly chasing for a month, I was subsequently quoted £347 and then approximately £550 for the same measured job. The fitting date also changed, and I repeatedly had to resend or explain information already recorded in our WhatsApp conversation.
I relied on their written quotation and tried to coordinate the fitting with other trades, but was ultimately left at the last minute without either flooring or a fitter.
Their final response was that they “understand my predicament,” without acknowledging that their own delays, mixed messages and contradictory prices had created it.
An extremely frustrating and time-consuming experience. I cannot recommend this company.
Update: Following this review, the company contacted me to ask that I remove it. I explained that I would consider any substantive written response or proposed resolution, but none was provided. Their final response was: “No problem, suit yourself. Matter is closed.”
7 september 2026
Review zonder uitnodiging
Good price .
27 augustus 2026
Antwoord van Uk Flooring Depot
Thank you for your great review! We're pleased to hear you were happy with our pricing. We really appreciate your support and hope to serve you again in the future.
Kind regards,
UK Flooring Depot
Everything was delayed !!!
Everything was delayed !!!
Not All the flooring came at the same time
Communication is really poor
The flooring came and was damaged
The glue still hasn’t arrived
17 augustus 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you for taking the time to share your experience.
We’re genuinely sorry to hear that your order was delayed, arrived in separate deliveries, and that some of the flooring was damaged. We also understand how disappointing it must be that the glue has still not arrived.
Please accept our apologies for the inconvenience and for the communication not being as clear as it should have been. Our Customer Service Team is looking into the outstanding issues and will do their best to get everything resolved for you.
Thank you for your patience and understanding.
Kind regards,
UK Flooring Depot
Samples arrived on time
10 augustus 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you for your review! We’re pleased to hear your samples arrived on time.
We appreciate your feedback and hope we can help you with your flooring order when you’re ready.
Kind regards,
UK Flooring Depot
I ordered the LVT sample I was going to…
I ordered the LVT sample I was going to order for my kitchen. I found it to be of good quality and the service was pretty quick. I would recommend them to anyone. Thanks!
27 juli 2026
Antwoord van Uk Flooring Depot
Thank you so much for your lovely review and recommendation!
We’re really pleased to hear that you were happy with the quality of the LVT sample and that it arrived quickly. We truly appreciate your support and hope we can help you with your kitchen flooring when you’re ready to order.
Kind regards,
UK Flooring Depot
The worst experience I have ever had…
The worst experience I have ever had with a company.
They delivered the wrong colour of flooring twice, and two staff members, including the sales manager; confirmed on the phone the colour was wrong, but one via email said it was correct.
I was assured I would be given compensation as I have lost money due to twice booking in contractors to fit the flooring and paid deposits, which both times had to be cancelled due to the company sending me the exact same wrong colour twice. I also had to take unpaid time off work for the 2nd and 3rd delivery which again was no fault of my own.
The company blamed the courier but can’t take ownership of the fault on their side.
I have been chasing regarding my compensation for a week and been getting ignored / palmed off.
The courier doesn’t give you a time that they will deliver so I had to drag 332kg of flooring up/ down from my 2nd floor flat with no help as a post partum woman a total of 5 times due to no fault of my own. This has been extremely difficult on my body.
They then declined my request for compensation stating that I had put a negative review up so the management team wouldn’t give compensation as a result. They asked if I would remove or edit the negative review.
I pushed back and explained clearly consumer guidelines which state this type of practice is not allowed, to which they finally gave me compensation and advised there was “confusion” on my side and that the initial refusal of compensation wasn’t linked to my negative review, even though I have messages from them which state so in black and white.
A few days after getting my compensation I then received a notification from trustpilot that the company has flagged my review as potentially belonging to another company. This is not the case. This review is for this company and their unprofessional behaviour continues. Avoid at all costs.
I would not waste your time or money dealing with this company as they have behaved extremely unprofessionally throughout.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you for taking the time to share your experience.
We are very sorry to hear how difficult and frustrating this situation has been for you. We fully appreciate the inconvenience caused by the repeated deliveries, the disruption to your fitting arrangements, and the additional time and effort involved.
We also apologise for any confusion or inconsistent communication you experienced while the matter was being handled. We are pleased that compensation was ultimately agreed, although we understand that this does not undo the inconvenience you experienced.
Regarding the Trustpilot review verification, we are sorry this added further frustration. It was never our intention to make you feel that your feedback was not being taken seriously.
Your comments have been noted and will be used to help us improve both our communication and the way similar situations are handled in future.
Kind regards,
UK Flooring Depot
Antwoord van Uk Flooring Depot
Thank you so much for your lovely review!
We’re delighted to hear that you were impressed with the quality and enjoyed the samples we provided. We really appreciate your support and hope to help you with your flooring order soon.
Kind regards,
UK Flooring Depot
Proper feature flooring
The flooring is fabulous, a proper feature floor. Already received lots of comments on how fabulous it looks.
28 juli 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you so much for your wonderful review!
We’re delighted to hear that you love your new flooring and that it has already received so many compliments. It’s always great to know when a floor becomes a real feature of the room.
We really appreciate your feedback and hope you enjoy your flooring for many years to come.
Kind regards,
UK Flooring Depot
Amazing service
14 juli 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you so much for your kind review! We’re delighted to hear you were happy with our service.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
UK Flooring Depot
Antwoord van Uk Flooring Depot
Thank you for your kind review! We’re really pleased to hear you were happy with both the quality of our flooring and the service you received.
We truly appreciate your support.
Kind regards,
UK Flooring Depot
Good customer care
Delivery took longer than expected as they lost the flooring but the customer service was excellent and they re sent the flooring on next day delivery
20 juni 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you for your review and for your patience.
We’re sorry that your original delivery was delayed, but we’re really pleased to hear that our Customer Service Team was able to resolve the issue quickly and arrange a replacement on next-day delivery.
We truly appreciate your kind comments and your understanding.
Kind regards,
UK Flooring Depot
Excellent flooring!
The product is excellent - everything as expected. Looked like the image on screen. The delivery was delayed for a week but am still giving it a 5 star because when it was ready to be delivered it came on time, well packed and placed where I requested. Excellent service! The flooring looks really great and we would recommend this to others.
27 maart 2026
Antwoord van Uk Flooring Depot
Thank you so much for your fantastic 5-star review and recommendation!
We’re delighted to hear that the flooring met your expectations, looked just as pictured, and looks great once installed. We’re sorry again for the initial delivery delay, and we really appreciate your patience and understanding.
It’s wonderful to hear that the delivery itself went smoothly and that you were happy with the packaging and overall service.
Thank you for choosing UK Flooring Depot, and we hope you enjoy your new flooring for many years to come!
Kind regards,
UK Flooring Depot
I found the staff helpful in my needs…
I found the staff helpful in my needs and their delivery on time
11 juni 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you for your kind review!
We’re pleased to hear that our team was helpful and that your delivery arrived on time. We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
UK Flooring Depot
Marble laminate flooring
Really the best customer service i have ever received from an online shop, flooring is just what I wanted, a small problem of a damaged box of flooring that happened in transit and a missing box, this was resolved within a couple of hours, 5 stars to this company and I would highly recommend them, my flooring looks beautiful in my bedroom, i cant wait to get it in my living room as well once my decorating is finished
5 juni 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you so much for your wonderful 5-star review and recommendation!
We’re delighted to hear that you’re happy with your marble laminate flooring and that our Customer Service Team was able to resolve the damaged and missing box so quickly.
It’s lovely to know the flooring looks beautiful in your bedroom, and we hope you’re just as pleased with it in your living room once the decorating is complete.
Thank you again for choosing UK Flooring Depot and for your kind words.
Kind regards,
UK Flooring Depot
Good quality flooring and customer…
Good quality flooring and customer services. I would definitely purchase again
3 juni 2026
Review zonder uitnodiging
Antwoord van Uk Flooring Depot
Thank you so much for your kind review!
We’re really pleased to hear that you were happy with both the quality of the flooring and our customer service. We truly appreciate your support and would be delighted to welcome you back again in the future.
Kind regards,
UK Flooring Depot
Antwoord van Uk Flooring Depot
Thank you for your kind review!
We’re pleased to hear that you were happy with the quality of the flooring and that your delivery arrived on time. We really appreciate your feedback and support.
Kind regards,
UK Flooring Depot
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