Uk Flooring Depot Reviews 

I’ve been holding back on writing a negative review.
As someone who runs a business myself, I always believe companies deserve the time and opportunity to put things right. Unfortunately, this company has been beyond unhelpful at every stage, and I now feel I have no choice but to warn others about my experience.

I ordered Waterproof Luxury Storm Grey Oak 8mm Laminate Flooring (see pictures), but what arrived was something completely different — the boxes were labelled Natural Sense Senfoni 8mm (see pictures). Any reasonable customer would assume the wrong product had been delivered. Instead of acknowledging this clear mismatch, the company repeatedly insisted it was correct, even though the product name and description did not match what I paid for.

To make things worse, I still haven’t received a refund, and they are attempting to charge me a £65 return fee for refusing a delivery that appeared to be the wrong item. The delivery driver left before I could even contact the company, as he was blocking the only road with a 26-ton lorry — a situation completely out of my control.

The case is now “with management for review,” though I genuinely don’t understand what needs reviewing. The product name didn’t match the description, the listing wasn’t clear, and the communication has been nothing but dismissive. The facts speak for themselves.

Their customer service has been slow, defensive, and unwilling to accept any responsibility for poor product representation or unclear packaging. Instead of resolving the situation, they have pushed blame back onto the customer while trying to impose additional fees.

Perhaps most telling of all: they have since removed the flooring product from their website, which strongly suggests I’m not the only one who has raised concerns.

I rarely leave negative reviews, but this has genuinely been one of the most frustrating online purchase experiences I’ve had. I cannot recommend this company, and I advise others to be extremely cautious before ordering.

***update*** I eventually got a full refund and an email from the owner and an apology from customer services. I’ve updated my review from 1 stars to 3 stars, it shouldn’t be that hard and a stressful to get things resolved.

The vinyl wood I ordered was at a great price and I am very happy with it. The delivery came earlier than expected and customer services is excellent. They provide quick responses to emails and are highly professional. I would recommend this company.

Absolutely excellent service
Nothing to much trouble
Customer service 100%

An exceptionally unprofessional operation. Despite presenting itself as a company, this is effectively a one-man setup, with no real customer service structure behind it.

I was sent flooring that was entirely different from what I originally ordered (different size, different appearance, different product). Instead of acknowledging the issue, I was repeatedly told it was the “correct order,” which simply wasn’t true.

Communication was slow, dismissive, and at times confrontational. When the matching stock was eventually located, it was offered with the attitude that I should be grateful, claiming it to be a “goodwill “gesture, rather than it being a basic correction of their mistake.

There was no ownership, no accountability, and no professionalism at any stage.

If you value your time, money, or sanity, choose a supplier with credibility, transparency, and an actual support team. I would strongly advise avoiding this guy at all costs.

Very good customer service

a wonderful company. They work very well they are very good at their work and are very respectful. I recommend with confidence

As described. Very easy to order and quick delivery. A+++

Great quality flooring with fast delivery

Having already been impressed with the free laminte samples, I ordered quite a large delivery which I needed fairly quickly. I managed to easily speak with someone to confirm the delivery date, as it turned out there was a carrier issue but UK flooring went out of their way to get it to me when I needed it. Very impressed at the ease of being able to talk to someone, the whole delivery experience and the actual quality and price of the flooring. Thank you!

Fast delivery. Lovely flooring.

Great product, price and service with fast delivery. The SPC Rustic Oak looks superb and was easy to DIY install in the main room.

Great price and fitted perfectly

Customer was well pleased with the finished job

Amazing service, very good prices and quick and fast delivery. The wood flooring was also beautiful.

amazing service

UK Flooring Depot made the whole process so easy from start to finish. They were professional, friendly, and gave great advice to help me choose the perfect herringbone flooring to match the light, airy feel I wanted in my home. The colour and style recommendations were spot-on, and the end result looks amazing. Highly recommend!

Quality of materials was top notch, speed of service was fast, and the team were helpful on the phone

Order arrived with fork damage to 1 of the
packs . E-mailed them the same day about 2weeks ago for a replacement pack or refund and I haven’t heard a thing back since . Rubbish customer service.

Great service and prompt delivery

So far so good, arranging an exchange currently after ordering the wrong thickness but they’re dealing with everything promptly. Will definitely be using them again and sharing results on my socials.