Very excited for our family outing. Lewis was very nice and helpful in helping me get our booking sorted. He provided flexibility and was understanding in giving me time to get through the entire fami... Toon meer
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We had a great experience for my son’s birthday. The staff were patient and made my son’s bday experience an amazing one. All staff were incredibly helpful, professional but also personable, and went... Toon meer
I just want to take a moment and appreciate Andrew’s exceptional customer service. He was very helpful with the booking process, answered all my questions because I have two different age groups atten... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic afternoon today. Our group ranged from a 57 year old to an 11 year old. Everyone was made to feel very welcome, the stewards were great, friendly and informative. When booki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball
Contactgegevens
B49 5LR, Alcester, Verenigd Koninkrijk
- 0330 043 4122
- contact@ukpaintball.co.uk
- ukpaintball.co.uk
4,7
Uitstekend
3K reviews
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Andrew was helpful and knowledge and…
Andrew was helpful and knowledge and didn’t get frustrated with my newbie questions.
18 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Had a great time with son there…
Had a great time with son there planning on doing it again
14 juli 2025
Antwoord van UKPaintball
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UKPaintball
Prompt & Informative Service
Enquired via email late on the evening and was surprised to receive a phone call promptly the next morning by Luis who was brilliant to deal with and answered all my questions giving me confidence the session would be ideal for my son and his friends.
17 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Staff are very helpful
Staff are very helpful, friendly and accommodating i had some issues last minute and a staff member called Lewis was very helpful in solving my problems, could not fault the service
16 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Andrew was super helpful when I…
Andrew was super helpful when I couldn't book online. Knowledgeable, friendly. Very easy booking. Thanx for your help
16 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Very helpful call with Luis
Very helpful call with Luis, was transparent about the costs.
Sent through a link to complete the booking immediately.
15 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Not a great experience to be honest
Not a great experience to be honest. Told to arrive for 12.15 and waited an hour before starting due to one player in another party being late. 50 odd people left waiting for one person is ludicrous and at 3.30 we had only played 2 games so had to leave due to a booking elsewhere. If you advertise 12.30 till 4 make it happen not everyone can extend the time spent there. No instruction was given as to what was going on until we asked, communication was very poor all day, the safety brief was rubbish, one guy shouting who could not be heard due to a kids party behind us, then they wonder why people do dangerous things. Guns constantly jammed or discharged all air from cylinders, just a shoddy set up. Found staff to be rude and obnoxious when spoken to, really disappointing activity for the start of a stag day.
In reply to your comments, it really shows the unprofessional nature of your set up that you cannot find info of our booking which was for 15 people!! Also you state a strict start time policy, well that’s just a lie, on this day it was most certainly not strict!!!
13 juni 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
We’re sorry to hear you felt we were only worthy or a 1 star review,
We take all feedback seriously, though we have to admit we are concerned and a bit puzzled by the description of events, as this does not reflect how the venues usually operate.
There is a strict policy regarding start times: if players are late, the session does start without them and while equipment malfunctions like a jammed marker can occasionally happen in our industry, the marshals are always on hand to provide immediate replacements so no one misses out on the action.
We have tried searching our booking system to find a group matching your description from that day but have been unable to locate you. We would really like to look into this further, so please could you contact our management team directly at customerservice@ukpaintball.co.uk with your booking name and the date of your visit so we can investigate exactly what happened.
Thanks
UKPaintball
Andrew helped me massively with the…
Andrew helped me massively with the booking for my son’s upcoming birthday! Thank you
15 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Don't book through UK Paintball
Don't book through UK Paintball, they are only an agency, they don't operate the paintball venue and have no control on what's happening and don't know anything. Search for the local vendor and talk to him directly. Expect to spend at least £100 per person for a full days paintballs, or £50 for half a day.
13 juni 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback.
We’re sorry to hear that you felt we were worthy of a 1 star review,
To clarify for future guests, you are correct that UKPaintball operates as a booking agency. Our role is to connect players with a nationwide network of local venues, making it easy to find and secure slots. We take full responsibility for ensuring that our customers feel supported, and it is disappointing to hear that you felt we lacked the necessary insight into the local venue's operations.
Regarding the cost of paintballs, pricing can vary depending how trigger happy each player is. On average, players use 300–400 paintballs for a half-day and 500–600 for a full day. At the venue your group attended, that typically translates to around £27.50 for a half day and £40.00 for a full day.
We’ve reviewed the email correspondence prior to your booking to see how we handled your queries. While our team were able to answer all of your questions, we’d love to know where you feel that information or guidance could be improved. Please could you get in touch with us at customerservice@ukpaintball.co.uk so we can discuss this with you?
UKPaintball
Andrew from customer support r team was very helpful and polite
Andrew has been a great help during whole booking process. I had to book few numbers, then add few more and then adjust the final number etc. Appreciate his help and patience with me. Next we can't wait to attend the actual action.. It's going to be an awesome teenager birthday event.. Thanks Andrew...
10 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Could not have been anymore helpful and…
Andrew could not have been anymore helpful and accommodating when we needed to ammend our booking
Excellent service
8 juni 2026
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Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Haven't attended yet
Haven't attended yet, but really good forward to it and Andrew was so helpful with all my questions and the booking process was very easy.
6 juni 2026
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Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Staff review
I am yet to have the paintballing experience, but Andrew was really helpful with booking as I did it last minute and it was the quickest booking ever!
5 juni 2026
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Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Staff were really nice and helpful
Staff were really nice and helpful. Couldn’t have had a more easy booking.
5 juni 2026
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Antwoord van UKPaintball
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UKPaintball
Great experience received so far from…
Great experience received so far from Andrew via WhatsApp relating to the booking process. We’re all looking forward to a great day of paintballing, which I’m confident will be based on this initial experience!
5 juni 2026
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Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
I messaged UK paintball and Andrew was…
I messaged UK paintball and Andrew was very prompt & dealt with my queries really fast & efficiently. I was able to make a reservation and have it confirmed quickly. Great customer service thank you,
4 juni 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Great Support
We’ve not attended yet but I had issues with the website making the booking. Andrew on the support desk couldn’t have been more helpful and everything was sorted very quickly.
1 juni 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Lewis was great
Lewis was great! Customer service in 2026,for the most part, is awful! but Lewis was friendly and extremely helpful. Thank you
29 mei 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Book over the phone!
After having difficulties booking online and applying my discount coupon I had a brilliant conversation with Luis who was able to attend my needs attentively and efficiently. He was easy-going over the phone and was able to get my booking done, with coupon included, with no issues. We look forward to our visit to the Kilmarnock centre!
28 mei 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
Luis made the process easy
Booking through Luis made the process so simple. Very accommodating and helpful giving any information i asked for, looking forward to the games!
28 mei 2026
Review zonder uitnodiging
Antwoord van UKPaintball
Thanks for your feedback,
UKPaintball
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