UKPaintball Reviews 

Great customer service, very helpful and quick to help find an event especially Luis 👍🏻

I booked over the phone with luis and he was excellent, he went through all the details and made it extremely easy to book a stag do

Great help with the booking made the whole process very easy and answered all of my questions 👍👍

Customer service by Andrew over whatsapp. He was helpful and polite. We are yet to have the party but so far everything has been quite easy.

I spoke to Andrew and he was very helpful and was quick to answer all of my queries. Within 5 minutes of speaking to me he had sent a detailed email with all my queries answered. Great customer service!

Very helpful, spoke to Andrew though and he was great. Would like to see some packages offered that could be purchased before the day but other than that everyone has been very helpful.

Luis was amazing! He was so good at helping me find out what I needed to. Great work

We had a booking for a birthday party for 9 years old kids.
Turned out UK paintball is reselling service from local paintball venues and this distorts the communication with the venue.
The local venue provides a paintball guns with lower impact.
If we knew that we would book this service with the lower impact guns.
The reason for the complaint is that most of the kids cried a lot during the games. 1 refused to play at all. 1 child skipped one game to recover. 2 cried quite bit due to the pain.
The venue couldn't change our booking as the low impact guns were booked for another group.
It was a complete disaster.
My advise is to find out local venue and book directly to avoid confusion.

We went to our session and they didn't have our session on the system, I am not impressed what so ever and want a refund. We came out for a friend's stag and this happens. This is not acceptable what so ever and need to refund us. We don't live close to the venue and this happens. Not happy at all

Top day out friendly staff everything explained well Great packages

Efficient and effective service, really helpful and responsive customer service

I've booked a junior paintball experience for my son and his friends for his 12th Birthday and although we are yet to do the actual paintballing my experience in booking through Luis was simple, informative and efficient! Really appreciate his service.

Was Served by Lizzie over the phone explained so well and provided great service

Andrew was fantastic. He made the booking process slick and easy. I went from talking to the A.I. assistant the night before (which was excellent) to Andrew the next day and only took a few minutes and everything was done. Im really looking forward to the event but what a great start by making the booking proces such a breeze. Thanks again Andrew 👍

Called up today spoken to Luis he made everything so simple and straightforward. 5 mins and all booked in for a party of 6 teenagers. Very polite and professional. Thank you.

Not a company to trust!
I booked with an agent on WhatsApp, at no point was I told that there would be an additional charge of £27.50 p/h for the paintballs. Only £9.99 per child for a party, plus food on the day. I have cancelled on receiving an email this morning from paintball uk with the additional cost info. I thought there was an error.

The company need to be far more transparent if using agents to arrange their events & parties - surely direct contact with a booking agent this should mitigate the need for customers to scrupulously read through their terms.

Spoke to Lizzy in the phone and they were extremely helpful in the booking, thanks.

Very helpful and accommodating. Booked without any hesitation due to the helpfulness

Booked a low impact Paintball party for my 10 year old. Andrew made the booking process very easy and the communication was great.

Overall experience is very good. Friendly staff from the beginning and special thanks to Andrew, the online customer service staff who is really helpful and friendly.