Ukwheelslimited Reviews 

The team at UK Wheels Ltd are absolutely amazing. The cars are in perfect condition, and the level of customer service is something I’ve never experienced before. They truly go above and beyond to make sure you’re completely satisfied. Highly recommended!

Experience here at UK WHEELS EDGWARE was amazing they helped me to secure the new car for Halal finance I would recommend everyone to visit them you won’t be disappointed 👌🏻

Very disappointing experience.

I enquired about a vehicle and felt there was little genuine customer care; the focus seemed purely on securing a sale. When I asked about the negative reviews online, I was told they were simply “unhappy people,” which didn’t feel like a professional or accountable response.

More concerning, the car I was interested in was increased by £1,000 the day after I confirmed I would be booking a visit. Had I not been paying attention, I could have easily missed the price change. That raises serious questions about transparency. When I asked about this, he said he'll find out and get back to me (He didn't).

Communication over the phone was also unprofessional.

Based on my experience, I would advise others to proceed with caution.

I recently had a very positive experience with UK Wheels Limited.

A special thank you to Tahir for his outstanding service. His knowledge about the vehicles was impressive and he took the time to explain everything clearly and patiently. It was obvious that he genuinely understands the cars he is selling and cares about helping customers make the right decision.

He was attentive, professional and approachable throughout the process, which made everything feel smooth and stress free. I felt confident and well informed thanks to his guidance.

I would happily recommend them to anyone looking to purchase a car.

My 84-year-old mum purchased a car from this dealership in June 2025. From the beginning, the vehicle had issues, which we reported within the first six months. Instead of resolving the matter professionally, our concerns were dismissed and we were treated in a rude and unhelpful manner.

The faults were never properly addressed and the condition of the car worsened over time until it became undriveable. We were left with no option but to pay £1,200 for private repairs.

This situation is extremely concerning given that the vehicle was being driven by an elderly person. A car sold by a dealership should be safe, roadworthy and of satisfactory quality. We do not believe this standard was met.

As the issues were reported within six months of purchase and not resolved, we are now taking formal action under the Consumer Rights Act 2015 to recover our losses.

We are very disappointed by the lack of responsibility and customer care shown throughout this experience. Buyers should AVOIDDD

Excellent service! The employees were very accommodating and very professional. They went above and beyond to get me the best deal within my budget and the result was fantastic. I am very satisfied with the service.

I bought a car from UK Wheels Ltd about four months ago and the experience has been excellent. The team were very professional, the cars they have are high quality, and everything was handled properly from start to finish.

I’ve had no issues with the car at all, and their after-sales support has been solid. I’d definitely recommend them.

Had a fanatstic experience with the staff at UK wheels. Very helpful and professional and explained everything regarding the car. They are very willing to allow for private mechanics to assess cars and provide a sufficient test drive all increasing confidence in their product. Will definitely return again in the future.

Amazing dealership trustworthy their cars are all good in detail. I would recommend friends and family 👌

Don’t ever use this company they still haven’t paid my deposit back
They kept £250
They tried to sell me a car with accidents and many many faults

I recently part-exchanged my car and attempted to purchase a Nissan Juke (LV68JVD), and sadly the experience was extremely disappointing from start to finish. I travelled over an hour to view the car after arranging the visit with Lee. I even called 1 hour ahead of arrival so the car could be prepared, yet when I arrived it wasn’t ready at all. The first thing I noticed was mould on the rear seat and a strong damp smell. This was brushed off as “someone leaving the window open,” with a promise it would be cleaned before collection.
During the short test drive, the brakes squeaked loudly every time I used them, which was dismissed as “the car not being driven for a while.” Despite these warnings, I left a deposit but received no confirmation, no follow-up, and no explanation of next steps until I chased them myself.
I waited all weekend with silence, until I went to the Edgware branch to complete the sale. I was told it would take an hour but ended up waiting two hours in the cold with my two young children. When the car finally arrived, it came without the spare key and without the logbook, meaning I wasn’t even the legal keeper. For days afterwards I was calling both branches with no updates, no call-backs, and completely inconsistent information.
Looking back, I should’ve gone with my gut. The atmosphere felt off, as if staff knew the car wasn’t right. The looks exchanged between them made me feel like they were aware of issues I wasn’t meant to notice. Overall the whole sale felt iffy and unprofessional.
They had already deducted £750 from my vehicle, which I accepted. But charging me full asking price plus admin fees for a car in this condition was unacceptable.
After purchasing the vehicle, an independent mechanic inspected it. His report found:
Slight oil leak at rear of engine
No washer fluid present
Power steering very heavy
Offside rear window seal damaged
Rattling/chirping noise – belt/camshaft inspection needed
Brakes squeaking
Petrol flap release not working
On top of these mechanical issues, the mould and damp in the car is a vehicle fault, not a cosmetic issue. It is a health hazard, especially with children in the car. Money should have been deducted, and it was shocking that the dealership still demanded full asking price for a vehicle in this condition.
When I called the Bishop’s Stortford branch with the mechanic’s findings, Stuart was extremely dismissive. He even said, “excuse my non-emotional approach,” showing no empathy, no apology, and no accountability. Every point I raised was met with excuses or inaccurate explanations. He also told me that if I wanted the car cleaned, I “should have asked,” despite this being a promise made by the dealership. Basic presentation should be standard when selling a car, and it should not fall on the customer to request what was already agreed. I was simply told to email everything. A company dealing with people’s hard-earned money and family safety should show far more care.
Under the Consumer Rights Act 2015, I was entitled to reject the car. They initially tried to instruct me on what to do, but dealerships do not decide the customer’s rights. If I had chosen to insist on repairs instead, that would have been entirely my decision.
Everything I have written is fully supported by evidence. I have email receipts, phone logs, and records showing exactly how this situation was handled, how many times I had to chase them, and the lack of accountability throughout.
Eventually, after sending the mechanic’s report and repeatedly following up, my part-exchange vehicle was returned. Someone speaking on my behalf was even wrongly labelled “aggressive,” which was untrue — he was simply asking reasonable questions about faults that should never have been present in a car sold at full price.
I read many positive reviews, but my experience didn’t match them at all. The lack of communication, poor preparation, dismissiveness, and the condition of the vehicle all fell far below acceptable standards. I wouldn’t want anyone else — especially families looking for a safe, reliable car — to go through what I did.

I recently part-exchanged my car and attempted to purchase a Nissan Juke (LV6 8JV D) from UK Wheels, and sadly the experience was extremely disappointing from start to finish.
I travelled over an hour to view the car after arranging the visit with Lee. I even called 40 minutes ahead so the car could be prepared, yet when I arrived it wasn’t ready at all. The first thing I noticed was mould on the rear seat and a strong damp smell. This was brushed off as “someone leaving the window open,” with a promise it would be cleaned before collection.
During the short test drive, the brakes squeaked loudly every time I used them, which was dismissed as “the car not being driven for a while.” Despite these warnings, I left a deposit but received no confirmation, no follow-up, and no explanation of next steps until I chased them myself.
The following day I went to the Edgware branch to complete the sale. I was told it would take an hour but ended up waiting two hours in the cold with my two young children. When the car finally arrived, it came without the spare key and without the logbook, meaning I wasn’t even the legal keeper. For days afterwards I was calling both branches with no updates, no call-backs, and completely inconsistent information.
There were several moments where I felt uncomfortable as a woman on my own. The atmosphere felt off, as if staff knew the car wasn’t right. The looks exchanged between them made me feel like they were aware of issues I wasn’t meant to notice. Overall the whole sale felt iffy and unprofessional.
They had already deducted £750 from my part-exchange for a sound they claimed to hear, which I accepted in good faith. But charging me full asking price plus admin fees for a car in this condition was unacceptable.
After purchasing the vehicle, an independent mechanic inspected it. His report found:
Slight oil leak at rear of engine
No washer fluid present
Power steering very heavy
Offside rear window seal damaged
Rattling/chirping noise – belt/camshaft inspection needed
Brakes squeaking
Petrol flap release not working
On top of these mechanical issues, the mould and damp in the car is a vehicle fault, not a cosmetic issue. It is a health hazard, especially with children in the car. Money absolutely should have been deducted, and it was shocking that the dealership still demanded full asking price for a vehicle in this condition.
When I called the Bishop’s Stortford branch with the mechanic’s findings, Stuart was extremely dismissive. He even said, “excuse my non-emotional approach,” showing no empathy, no apology, and no accountability. Every point I raised was met with excuses or inaccurate explanations. I was simply told to email everything. A company dealing with people’s hard-earned money and family safety should show far more care.
Under the Consumer Rights Act 2015, I was entitled to reject the car. They initially tried to instruct me on what I should do, but dealerships do not decide the customer’s rights. If I had chosen to insist on repairs instead, that would have been entirely my decision.
I also want to make it clear that everything I have written is fully supported by evidence. I have email receipts, phone logs, and records showing exactly how this situation was handled, how many times I had to chase them, and the lack of accountability throughout.
Eventually, after sending the mechanic’s report and repeatedly following up, my part-exchange vehicle was returned. Someone speaking on my behalf was even wrongly labelled “aggressive,” which was false — he was simply asking reasonable questions about faults that should never have been present in a car sold at full price.
I read many positive reviews, but my experience didn’t match them at all. The lack of communication, poor preparation, dismissiveness, and the condition of the vehicle all fell far below acceptable standards. I genuinely hope this was a one-off, but I wouldn’t want anyone else — especially families looking for a safe, reliable car — to go through what I did.

This is probably the worst company I have ever dealt with. If you are considering purchasing a car from this company, I highly recommend that you look elsewhere.

I purchased a car four months ago, and it has been an ordeal ever since. A few days after purchasing, I noticed that the car was pulling to the left and that one of the lights was not working. I called them, and their salesperson, Jordan, told me to take it to a mechanic to get the wheel alignment and the bulb fixed, assuring me that they would reimburse the costs (14 day dealership warranty).

Since I was already going to the mechanic, I decided to have a full service and health check done. They found that one of the brake discs and pads was severely worn, and that the brake fluid had a high moisture content. I asked the mechanic to rectify these issues immediately, as the car was essentially unsafe to drive.

When I mentioned this to the dealership, they refused to contribute anything to the costs, stating that I should have called them first for approval and that they would have preferred me to take it to their own mechanic (I definitely wouldn’t have felt comfortable driving >2hrs to their mechanic anyways, given the state of the brakes). Even when I showed Jordan a picture of the very worn-out disc and brake pad, he questioned the authenticity of the photo, claiming it could have been from any car — essentially accusing me of trying to swindle them. Nonetheless, I conceded on the brake issue, as I admit I probably should have spoken to them first before having that repair done.

However, to this day I have not received any reimbursement for the wheel alignment. I have probably called them over 20 times and sent countless messages — it has been extremely frustrating. Most calls end with someone taking my details and promising to call me back, but no one ever does. On some occasions, I’m told the refund is being processed, but it never happens. I have personally messaged Jordan multiple times; he always says he will chase it up, but again, nothing ever happens. My most recent message has been completely ignored.

Another frustrating issue involved the car’s MOT. Jordan booked an MOT for us because it was due to expire within six months of purchase. My wife took the car to the specified mechanic, but when the MOT was done, she was asked to pay, as the garage had no indication of it being covered by UK Wheels. I had to interrupt my busy clinic at work to call UK Wheels and get the situation resolved. This incident just sums up the atrocious communication from this company.

Overall, I strongly implore anyone considering buying a car from here to look elsewhere!

Avoid this dealership at all costs. They sold me a car with no catalytic converter, an engine light that came on the next day, and a tyre fitted the wrong way round to hide illegal tread.

When I returned the car with wheel spacers hitting the arches, they carried out a fake MOT and told me I’d need to bring it back to them for all future MOTs because it was “modified” — something they never explained before the sale and still can’t properly disclose.

After going through my finance company, I returned the car again so they could fit a catalytic converter.
Instead of fixing it properly, they tried to claim the cost through my warranty (which didn’t cover it), then found a cheaper workaround that resulted in a failed repair with the engine light still on.

For 8 months I couldn’t even carry back-seat passengers safely as the suspension was so low the exhaust scraped the ground. In the end, my finance company had to take the vehicle off me.

This dealership is dishonest, unsafe, and takes zero responsibility.

Happy with those guys they were transparent and professional I would recommend this dealer to everyone

Very happy with my purchase i would recommend anyone to check them out

Avoid this dealer

I had a terrible experience with them

Unprofessional and they try to push you and also not transparent

Had to travel 120 miles to view one their cars ( Nissan Qashqai) which they send pictures on WhatsApp to me but failed to send any photos of the damages

When I arrived and test driven the car I payed £500 deposit to secure the car

Then realised had few damages on the bumpers and one of the parking sensors was not working

Rear Tyres were poor condition under 3mm tread depth

All break pads and break discs very weak and probably needs replacing soon

I admit my mistake to pay the deposit which they did not refund so simply I lost £500

So my advice I would stay away from this seller at all cost

Questionable service book:
initially they said there is no service book with the car. I said it is crucial for the car to have a service history when they realised this Lee said he will look for the service book and shortly afterwards they send a photo of a crumpled up and dirty paper with a couple of handwritten service without any stamps and without any information what service has been done just random dates and random mileages

Loose £500 rather than stuck with a doggy car

Saw a car online and was passing the Edgware branch so thought I would stop off for a look. I spoke to a man about the car I wanted to look at and he went off to get the key. Once returned, I explained that I had had mine stolen the week before, where he then chuckled and said ‘oh, this could be it!’
Wow, what a comment to make to a potential customer. I’ve had a bad few weeks mentally with it being stolen, so this comment was disgusting and very insensitive. Are their cars stolen then? They didn’t have any paperwork for it there either and also I never heard back from them, not that I would buy anything from here unfortunately.

Just a pain in my neck trying to call them they hanged down my call telling me that they have no time to speak to me they are talking to their customer Today l am no longer a their customer.
Especially that old man.The day when l made that payment he even offered us tea
Today he is even rising his voice at me
They don't have any customer care at all
And they really dont care
Today you are claiming that l did not give you my account numbet are you sure off that.This Edgware branch salesmen
I really don't know what to do.

Amazing dealer very professional team they went above and beyond just to make sure I will be happy customer with my new car