Ulta Lab Tests Reviews 

153
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The website was super easy to navigate. Easy to set up appointments. Always quick and professional at the lab. I received my results the next day, with easy to read explanations of each test. Ever... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been using ultralab tests for a few years now and they are excellent not only in pricing but customer service. I had a small issue but it was rectified within minutes by simply using their co... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used Ulta Lab Tests done at Quest Diagnostics inside Tom Thumb in Dallas County, TX. Quick in and out for an afternoon appointment, and complete blood test result was available online within 2 days.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Nav was easy using the search option to locate exactly what i wanted. Received receipt and registration immediately. Easy to click on my local lab to schedule an appointment without having to log out... Toon meer

Bedrijfsgegevens

  1. E-commerceservice
  2. ook in
  3. Medisch laboratorium

Geschreven door het bedrijf

Save Time and Money Ordering with Ulta Lab Tests - Save Up to 90% on Over 2,100 Quest Lab Tests - Fast Lab Results: 1-2 business days (most tests) - Locations Near You: Over 2,100 testing centers nationally - No Doctor Needed: Easy, direct access to testing - Secured Online Results: Private and confidential - Trusted by Patients & Healthcare Professionals


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

153 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,6

Alle reviews

(153)

58 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great price

Great price, easy to schedule with known labs. Quick results and they show up online I got comprehensive titer test and was able to schedule at Quest, cheaper than it would cost me if I go directly with Quest or any other lab

22 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Take control of your life

I love being able to be in control of my health. If it wasn't for me doing my own testing, I might not have been able to get the diagnosis and start treatments. I had begged for the correct testing on dead-ears by my doctor prior. I took my results to another doctor and feel a world of difference for the better! Thank you, Ulta Lab!

9 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service and very easy to use

Excellent service and very easy to use. It was seamless scheduling through Ulta Lab Tests, going to my local lab, and getting my blood drawn. Highly recommend for access to labs and convenience!

16 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable, Affordable, and Hassle-Free Lab Testing

I’ve been using this service for quite some time now, and it has consistently exceeded my expectations. Their prices are very competitive, especially for people like me who prefer to order their own lab tests without having to go through a doctor’s approval process. The ordering process is simple, the instructions are clear, and the turnaround time for results is always fast and reliable.

What I appreciate most is the peace of mind—every time I’ve used them, the service has been smooth, accurate, and completely hassle-free. It gives me control over my own health without the delays or obstacles you sometimes face in the traditional system.

Highly recommended for anyone looking for affordable, straightforward, and trustworthy lab testing.

8 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The website is easy to navigate

The website is easy to navigate. The process of buying the lab test is easy. I recommend to make an appointment so you don't have to wait too long at the lab as a walk-in. The results of the tests are done in a timely manner (next day in my case). This process was very convenient and the price was reasonable.

5 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No reason to go anywhere else!

Ulta has been so great! They work with so many local draw clinics so I don't have to travel far away. The results are incredibly fast and easy to read. The comments make sense when a result is out of normal range so I don't have to go look it up. They chart the history so it's easy to track your levels over time. It's also incredibly affordable! I'll never go anywhere else!

4 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to book

Easy to book. Easy to be seen. Didn't have to wait. Reasonable prices. Fast results. I had to find and pay for my own thyroid tests, as Kaiser will not order the proper tests (it takes 3 weeks to get the Free T3 results with Kaiser) and will no longer support my care for the unresolved Hashimoto's. Ulta Lab Tests was easy for me to navigate and find just what I needed. The results were returned faster than expected, which helped my non-Kaiser doctor to adjust my medication immediately. I am all set for the following thyroid tests in 4 weeks. THANK YOU, ULTA LAB!!!

3 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy process, quick results

The website was easy to locate, making selecting the labs and choosing a location for the blood draw easy. Results were posted within 24 hours. Great service and reasonably priced for self-paying patients.

12 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I LOVE Ultalabs

I LOVE Ultalabs! I have been using them for years. Their prises are the best! Their website is very user friendly, their interpretation of the results is very informative and well organised. I highly recomend them!

21 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I canceled a test

I ordered a test, canceled it some time in late February. I received an email saying that my card would be credited. It wasn’t, and now it’s mid-July and nothing.
No one will help me get my money back. I’m retired and on a small fixed income. I just wanted a refund. The chat box only allowed me to ask 1 question. When I contacted them by form, I got the same response as the chat bot. I’d get a lawyer but can’t afford it for $200. I’ll never use this company again. I’m sure I’ll never see my money again either.

Update: Thank you for handling my refund issue and correcting my link to Ulta Labs. Samantha was extremely helpful and professional.

Final Update: I received a refund check. Thanks again, Samantha!

31 mei 2025
Review zonder uitnodiging
Logo Ulta Lab Tests

Antwoord van Ulta Lab Tests

Update: Hi Kari, Thank you for confirming you received the refund check. We are thankful to provide you with the proper resolution.

UPDATE: Hi Kari - thank you for contacting our Customer Service team. Your credit card we attempted to refund was no longer active. I have personally issued your refund check. It usually takes about 7-10 business days to receive. Thank you for giving us the opportunity to correct the issue.
- Nick Roehm | VP of Business Development | Ulta Lab Tests

Hi Kari,

I'm so sorry to hear about your experience and the frustration this has caused. This is absolutely not the level of service we aim to provide, and I understand how upsetting it must be especially when dealing with a refund you were expecting months ago.

Please call us at 800-714-0424 and ask to speak with a manager. Our team is standing by, and we are fully committed to getting this resolved and your refund issued promptly. Unfortunately, I don’t have enough detail from the review to look up your order directly, but once we confirm your information, we’ll make it right.

Our office hours are:
Monday–Friday: 6:00 AM – 5:30 PM (MST)
Saturday–Sunday: 8:00 AM – 3:00 PM (MST)

We deeply apologize for the inconvenience and thank you for giving us the opportunity to fix this.

Sincerely,
Nick Roehm
Vice President, Business Development
Ulta Lab Tests

Beoordeeld met 1 van de 5 sterren

Need a refund as lab order never received at Quest.

Provider unfortunately sent order to Ulta Labs. There is no Ulta Labs in my state. Ulta sent a confirmation to my email that they had forwarded the order to Quest Diagnostics, in my area, but they had not sent the order. I called. It never came through. I called my provider's office and they called Ulta Labs, but Ulta never answered. Quest never received my order, despite receiving a confirmation email from Ulta. Wasted an hour at Quest Labs and the order was never received.

9 juli 2025
Review zonder uitnodiging
Logo Ulta Lab Tests

Antwoord van Ulta Lab Tests

Hello Christine,

I'm very sorry for the confusion and inconvenience you experienced. Ulta Lab Tests operates in 47 states and provides affordable lab testing to millions of patients through our partnership with Quest Diagnostics. We do not operate in NY, NJ, and RI.

We would love the opportunity to speak with you over the phone and identify the communication breakdown. We have a direct API with Quest Diagnostics (in the states we operate), so they receive our orders within a few minutes of them being placed on our system.

Please call us directly at 800-714-0424 and ask to speak with a manager so we can investigate what went wrong and make things right. We're available:

Monday–Friday: 6:00 AM – 5:30 PM (MST)
Saturday–Sunday: 8:00 AM – 3:00 PM (MST)

We take your feedback seriously and are committed to resolving this quickly and ensuring it doesn’t happen again.

Sincerely,
Nick Roehm
Vice President, Business Development
Ulta Lab Tests

Beoordeeld met 5 van de 5 sterren

Great experience

Easy to use website, the customer service reps are great!
The results are easy to read and compare over time.

25 juni 2025
Review zonder uitnodiging
Logo Ulta Lab Tests

Antwoord van Ulta Lab Tests

Hi Carolyn,

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our website, customer service team, and results reporting. Making lab testing simple, supportive, and easy to track over time is exactly what we strive for.

We appreciate you choosing Ulta Lab Tests and look forward to continuing to support your health journey!

Beoordeeld met 1 van de 5 sterren

Dangerous and share PHI all over the country

Dangerous, they share all the PHI data with quest diagnostics. There is a company called examone who shares all this information with credit reporting agencies. Its a fraud system where they LIE about keeping the lab details confidential. NOTHING IS CONFIDENTIAL. They share this data amongst multiple partner companies. AVOID

Update 6-25: I spent hours figuring out how ultalabs test were revealed by creditreport agencies.called each and every company involved. You go figure out why you are sharing all the details with them. I am 100% sure labs tests sold by ultalabs is going OUT. Worst part, quest diagnostics does not care nor ultalabs. Only question i was asked is did i sign a hipa with enquiring company, if yes they do give out details to ANYONE. No matter where you take the test. Its a huge chain of companies involved and impossible to track.

31 december 2024
Review zonder uitnodiging
Logo Ulta Lab Tests

Antwoord van Ulta Lab Tests

We take these types of allegations very seriously. Your review contains several inaccuracies that we’d like to clarify for the benefit of others reading:

Ulta Lab Tests does not share Protected Health Information (PHI) with credit reporting agencies or any unauthorized third parties. We partner exclusively with CLIA-certified laboratories like Quest Diagnostics for testing, and all PHI is handled in full compliance with HIPAA privacy and security regulations.

We do not work with ExamOne, nor do we participate in any system that discloses lab results to credit agencies. Our commitment to patient privacy and data security is foundational to our business.

If you believe you’ve had a specific issue, we encourage you to contact our support team directly so we can look into it. However, it's important that reviews reflect genuine experiences based on accurate information.

– Ulta Lab Tests Support Team

Beoordeeld met 5 van de 5 sterren

Excellent experience from start to…

Excellent experience from start to finish. The process of purchasing a test was simple, and choosing a provider was just as easy. There were plenty of test options available, and the site made it convenient to find nearby locations. Highly recommend!

9 juni 2025
Review zonder uitnodiging

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