Ultra Football Reviews 

Please consider below and other reviews before making a purchase from this company. I experienced issues with a pair of Nike football boots ($360) and after only six months of use, which was confirmed by Nike are faulty of workmanship. Despite this, they refused to exchange the boots, citing reasons such as playing style and the fact that the boots had been used in wet weather, which they claimed can caused them to rip. I don’t think Nike would be happy to hear that. As a result, I am now forced to go through the lengthy process of filing a claim directly with Nike.

I bought a futsal ball on sale from the website. 10 days later I received an email saying they could not fulfil my order as the item was no longer in stock. I called them up as I said I could see that it was still available for sale on the website, they explained that I had bought a white ball with orange writing and they only had white balls with yellow writing. I said I didn't mind the colour, I just need a futsal ball and could they swap it. They said that the sale has now ended and that I would need to pay the $21 difference now it is no longer in sale. This is really poor considering my order was on 23rd August and they tell me this on 2nd September after sale has ended, really poor from UltraFootball

Horrid shipping to NZ, Ordered a LFC UCL kit got sent with a ucl patch and premier league font was told i had to pay to send it back to get the ucl patch removed so it didnt look fake not to mention that shipping is 4weeks+ minimum

Don't buy from Ultra Football, they supplied me with a faulty boot where delamination occurred after only a few times wearing them, between the the soleplate and the boot upper. They refused to accept a Return even though I wanted to spend the money with them again to buy another pair of boots. Impersonal copy & paste replies from a so called customer service team, terrible experience for a customer who has spent thousands of dollars with them over a number of years.

Awesome experience

Had to make a change to the size of the football boots I ordered which the CS team did swiftly, order was shipped out and received in NZ within 4 business days. Really stoked with the level of service.

Ultra Football is not an authorised retailer of Nike in Australia, their Nikes are not genuine.

I do not recommend this store.

There are no options to cancel your order online. You need to contact customer service on a number that doesn't work.

Terrible customer service with a phone number that never connects and the email interactions are just a premade scrip they send as a reply.

One of the worst online shopping experiences I've ever had. Ordered shoes in mid-March, took them a week to say they couldn't deliver to the supplied address. Shoes eventually arrived, but were the wrong size. Since UF don't offer refunds or free returns I had to pay $8 shipping, wait for my shoes to be returned, processed, then wait for replacements to ship out. The whole exchange process took so long I ended up missing a few rounds of indoor. Took FIVE WEEKS in total to get my shoes, and that's only with me chasing them up every couple of days. Never shopping here again.

Stick with somewhere more reputable, that allows for free returns and cancellations with no hassles.

I purchased something with a parcel collect address. Nowhere on their website states they can't deliver to one, only PO Boxes and Parcel Lockers. But this isn't even the main problem. You would expect an email the next day about such matter, try a week, but only because YOU emailed. Worst customer service I ever had to deal with, practically nonexistent. Don't know why they wouldn't contact me ASAP. If they couldn't deliver to an address, how long would it take for them to email you if you hadn't first? Probably never! Also a made up rule as well. Adidas AU states they can't deliver to PO boxes and parcel lockers as well, yet they deliver to my parcel collect address, why can't these guys? Also if you miss a delivery at home, where do they normally deliver to? The post office for later collection anyway! LMAO

Emailed back immediately when they emailed me, saying I was unhappy with the service, wish to cancel, called them out on the fact that what they said in the email was a new rule that was not present on the website. Haven't heard a reply back since, it's been 5 days and counting, have a hunch they are ghosting me, unwilling to cancel, super slow, it's been two weeks overall, feels like I'm buying something from overseas if it's taking this long... extremely impatient and frustrated, feels like they just took the money out of my wallet and ran...

Do not buy from here! Purchase made online. Terrible communication and service, the only communication was that instigated by me trying to chase up my order, twice. Priority shipping is not actually a thing. The second time I contacted them was after 19 days (11 business days because they would not discuss anything until 10 business days had passed). The item was out of stock by then and my order was cancelled by them.

Before I ordered I read all the reviews and was very skeptical expecting to wait weeks for it to even ship out BUT ig they've got better at shipping. I ordered some superfly 9 elites, socks, etc. and took 2-3d to ship out but once shipped arrived from Melbourne to NZ the next morning no issues with the order everything came boots correct size etc.

I did place a second order for some clothing and club jerseys and a few others that hasn't shipped yet so ig if you need jerseys asap expect a slight delay but also there was like 200+ orders in the 11h between the two so could jst be busy rn with the season starting. everything else is good and shipping is crazy fast once processed.

100% best football shop in OCE just need to open a store in NZ now

Great service 1 small problem with shirt being to small but fixed and sorted with no problem or extra cost. Highly recommend

there is no customer services at all. high-end soccer ball last less than 4 months. no reply to email and no answer phone call. will never use this shop again.

Ordered a few jerseys from teams which you would never find anywhere else, including FC Augsburg and Ternana Calcio. The delivery was quick and everything was in order.

It's a legit website and company. Kit's are real and top quality, however, their customer service lacks so hard. It takes them so long to ship out an order, well out of the estimated time. Getting in contact with them isn't too hard, but the team is just rude about it.

Scammer! get rid of!

Worst place to buy from ever. absolute desgrace

If I could give them ZERO Stars I would. I bought three pairs of boots online as soon as they were listed. After 2 weeks of nothing, I contact them online. A reply comes a day later to say, they don't have stock and would I like to pick something else or store credit. I can request a refund also. No explanation of why. These guys are a bunch of shonks with VERY POOR customer service. I will never use this crowd again and I also will have to wait another 3-5 business days for them to refund my $1K. AVOID AVOID AVOID if you can. Don't get your hopes up that you will actually get what you pay for.

I will give them less than 1 star for their terrible online service. I paid for a product online and received a confirmation email to confirm the order but I could not track it. I emailed them to check what happened and was very surprised as they said it was out of stock.

It's poor and dishonest!

Shocking service. Ordered over a half dozen items all advertised as in stock. Over a month waiting and still no delivery. Impossible to contact customer service and when they do respond it's simply, "sorry, very busy, wait longer". This online store is a borderline scam.