Ultra Football Reviews 

Terrible service AVOID!
I ordered a jersey with a custom name and number. Received a plain jersey, complained to ultrafootball and they said it is not an option. Went back to website and the option is no longer there. Now they are basically telling me I am a liar and will not offer me a refund only store credit. If they had of simply told me before dispatch that they stuffed up I would have canceled the order, instead they changed my order and sent out something i did not want.

The store itself is very good, great staff and great selection, the online store on the other hand is poor.
I ordered a pair of boots $400+ for my son’s birthday. I ordered them 17 days before the date as it specified the delivery would be 14 days maximum. After a few emails with no solution, I got an email the day before his birthday saying the item was out of stock. Why on earth does it take over two weeks to tell me they were out of stock…. The official store is great, the online store is useless.

This is my first ever review for anything, and clearly Ultra Football got me offside today. Why I won’t be returning nor will I or suggest to my family or friends to purchase future vouchers from here. The fact their policy dose not allow you to use more than one voucher is beyond me. Especially when they made me do two seperate transactions, to still find an excuse after spending $300 more than the combined $110 vouchers…. Yet it gets better, we were not even allowed to redeem our 8000 points a further $25 voucher. What an absolute joke of a business model. Sales 101, treat people the way you want to be treated if you seek returning business. Today you lost more than one customer, including a very disappointed young boy, who enjoyed coming here for the experience.

The walk-in store is great the online store is diabolical.
There is zero communication or feedback until you send them follow up emails.
Don't believe their delivery dates, we followed up a week after the given delivery date was missed only to be told that they didn't have stock and they would offer a store credit, this was one month after placing the order.
Never again will we order online with them.

Was reluctant to purchase from ultra football after reading all the poor reviews. Had to check if it was not dodgy since I’m from SA and had never heard of them. However my experience was top notch. Great range, good stock levels, speedy shipping interstate and no dramas. Would recommend.

I have ordered item as youth size which means teenager sizing and I receive a child size. I then ask for a swap of the items and they won't refund the shirt just because it has a printed logo with name on it. This is not the customer's problem considering the sizing is way too small and the shirt costs at least $65 and made in Cambodia! The business is after money at all costs not thinking like a customer and goes against the Fair Trafing Act for misleading advertising.

Bought a football shirt. No updates on shipping. I ended up emailing them and was told the product was not available anymore. Still waiting on refund...

Shocking customer service bought a product from Ireland for Family in Australia get informed on 22 of December almost at midnight the just realised the product is not in stock all via a lacklustre automated email would highly recommend staying clear joke operation would give 0 stars if possible ill stick to regular post from now on

No communication despite multiple attempts by me to contact them. Finally received a response today - the item is out of stock. What a waste of time. Now to see if they actual issue the refund like they said they would. Do not use this company.

Ordered a Norwich City top for Xmas. Took three weeks to respond to my constant enquiry as to status of order. When they finally responded was advised the top couldn’t be located in their Melbourne or Sydney store. Such a bad experience. Never again!

I ordered boots from NZ and it said 5-10 days shipping but there has been no movement on the order for the last 15 days. Appalling!!

A scam shop! Ordered a jumper online while with 2 in stock but never delivered ! Do not waste time and emotion with this shop!

Purchase around 18 pairs of football boots and it was supposed to be delivered within 10 days.

Submit plenty of emails to customer support and also Zendesk tickets but no response from them.

Bad customer services!

I strongly recommend that all football academies take their business elsewhere. This company is not delivering. Their customer support is completely non responsive to emails and does not answer their phone. Order was dispatched after 2 weeks and did not have any of the mandatory club logos. Ultrafootball is subsequently completely unresponsive. If I was to read between the lines, I think everyone should withhold giving them any of your hard earned money unless you exchange the money directly in person for your goods. In my personal opinion, I do not expect them to still be trading in the near future.

Product good quality...ordered 2 kits but only received 1.....emailed about 6 times , no answer...had large order to get but will prob go elsewhere now...not worth it if you don’t receive, and didn’t receive refund either. Lisa Ireland

Bad customer support. Potential scam or fraud. Purchased in bulk order for 34 items. Received only 29 items and the support gone missing with the support ticket is remained OPEN.

Emailed the customer service a few times already to request refund but they remain mute.

I’m not sure what everyone is complaining about they have the fastest delivery times I’ve ever had (3 days) and the product I got was amazing

Not sure what is going on but when a company knows they have delivery issues, significant issues, from 3-5 days to 3 weeks and still waiting, update the website..At very least be honest about delays before orders are placed..It's poor and dishonest....The 5% discount code does nothing when you will never buy from them again..Seriously...

Same as the review below me by Neil.

Ordered an item with priority shipping and a 2-5 business day ARRIVAL time. When it didn't ship within these timeframes, I queried it and got told they were moving warehouses and they'd prioritise it (nowhere on their site does it say there is a delay.) Next minute, they've updated all their shipping times to 3-10 business days.

Like the below review, I got offered a pittance in the form of 5% off a future order. I told them to refund my shipping I'd paid for and not received. To their credit, they did this - but they didn't reply to my email, just processed a refund. Finally 10 days after ordering (& well after I should have already had it) they tell me what I ordered is sold out and asked if I'd like a store credit or my money back. Obviously told them to just refund me. That was 2 days ago. Still waiting on my refund.

Terrible, avoid at all costs.