2 months after ordering the catch on the bracelet broke . Ordered another one and a few months later the same thing has happened. Got the hearts engraved with kids names , so devastated that this was... Toon meer
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Lees wat reviewers zeggen
I bought my daughter two bracelets after her stillbirth. When one broke a few months later, I contacted the team and received excellent customer service with real care and compassion. I highly recomme... Toon meer
Bedrijf heeft geantwoord
This company go above and beyond with their customer service!! Having recently had an issue with a piece of of jewellery, I contacted them to see if they could help. I had an immediate response and... Toon meer
Bedrijf heeft geantwoord
J'avais commandé 2 bracelets que je portais plus car ils s'ouvraient et donc peur de les perdre. Sur une publication Facebook j'ai dis que c'était dommage car les fermoirs devaient avoir un défaut, et... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Luminessa Jewelry, we believe that jewelry is more than just an accessory – it's a narrative of love, bonding, and cherished memories. Rooted deeply in the essence of family, our brand is dedicated to creating personalized pieces that are not just worn, but lived in and loved. Our collection, crafted with meticulous care and attention to detail, is designed to cater to every family member. From dainty bracelets for the little ones to elegant pieces for parents and grandparents, our jewelry is as unique as the individuals who wear it. We understand that every family's story is different, which is why we offer customizable options to perfectly capture your family's unique journey. Gifting with Un Bracelet goes beyond the exchange of presents. It's about giving a piece of your heart, a symbol of unspoken words, and a token of timeless affection. Whether it’s a birthday, an anniversary, or just a simple 'thinking of you' moment, our pieces are crafted to make every occasion more meaningful.u
Contactgegevens
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Verenigd Koninkrijk
- help@luminessajewelry.com
- unbracelet.com
4,3
Uitstekend
473 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Après une 20 vingtaine d email pour…
Après une 20 vingtaine d email pour modifier mon avis je vous mets une 3 étoile. Le sav après une bataille d’e-mail en avoir un remboursement. Par contre pour modifier l’avis là on c’est vite me contacter. Bref je ne recommanderai pas pour autant.
8 april 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Bonjour Madame Floriane,
Merci d’avoir pris le temps de mettre à jour votre avis. Nous apprécions sincèrement l'effort, même si votre expérience n’a pas été parfaite.
Nous sommes désolés pour les désagréments rencontrés et comprenons que la situation ait pu être frustrante. Cela dit, nous sommes heureux d’avoir pu trouver une solution à la fin.
Nous travaillons chaque jour pour améliorer notre service client et nous prenons vos remarques très au sérieux. Nous espérons sincèrement regagner pleinement votre confiance à l’avenir.
Bien à vous.
Beautiful
Beautiful bracelet my mum really loved it as it was a present for mothers day. Beautifully made would highly recommend and would definitely purchase again.
30 maart 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi Sinitta,
Thank you so much for the kind words! We're thrilled to hear that your mum loved the bracelet and that it was the perfect gift for her on Mother’s Day. We’re so happy to have been part of such a special moment !
We’d love to serve you again anytime!
Thanks again, and take care 😊
Heart name charm bracelet
Beautiful bracelet great quality
Looks just like the picture I’ve not taken it off since I’ve had it
Will definitely be making more future purchases
30 maart 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Louise,
Thank you so much for your feedback! It’s wonderful to know that you’re enjoying your bracelet and that it’s become a favorite piece. We truly appreciate your support and can’t wait to serve you again! 💖
The bracelet was exactly as pictured
The bracelet was exactly as pictured. The ordering was super easy and it got here fast. I will definitely order from them again
12 maart 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Thank you, Darla! We’re delighted that the bracelet met your expectations. We truly appreciate your support and look forward to your next order! 😊
This piece of jewellery was beautiful I…
This piece of jewellery was beautiful I ordered several bracelets after I recieved the first one for my daughters and daughter in laws and they loved them,the bracelets arrived quickly and the company was lovely and answered a query I had,I will definatly be ordering again thank you
19 december 2024
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Wow, thank you so much for your kind words and for trusting us with your gifts!
It makes us so happy to hear that you and your loved ones are enjoying the bracelets.
We're always here if you need anything, and we can't wait to serve you again in the future! ✨💖
Black chain legacy bracelet
Bracelet is excellent quality and the engravings were done perfectly. Bought as a gift to my boyfriend and added his children's names. He loves it so much
26 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Brittney,
Thank you so much for your lovely review! 💖 We're thrilled to hear that the bracelet was a perfect gift and that your boyfriend loves it!
We truly appreciate your support and hope to serve you again in the future! 😊
Quality
The quality of the jewlery is absolutely perfect, the style of the clasp is very nice and discreet. I 10/10 think the price is perfect for the quality and customization that’s put into the jewelry. Definitely recommending this company to family/friends
18 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi Angel,
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you love the quality and design of our jewelry. Your kind words and recommendation truly mean a lot to us! 💖
We hope you enjoy your piece for a long time, and we’d love to serve you again soon! ✨
Great Quality and Fast Service
Ordering from social media ads can be sketchy sometimes but I had an amazing experience with Luminessa Jewelry. They kept you informed on your order all the way until delivery. I received the product in the mail within a week. The bracelet and gift box were in perfect condition and is great quality! I highly recommend!
11 maart 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hello Amy,
Thank you so much for your kind words and for taking the time to leave such a wonderful review! 😊 Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don't hesitate to reach out!
Warm regards,
The Luminessa Team 💕
tres joli et vite livré
24 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Cher Monsieur Androuin,
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous ayez apprécié votre bijou et la rapidité de la livraison.
À bientôt chez Luminessa ! ✨
Quick and quality customer service!
Quick and quality customer service!
16 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi Kimberly ! We're delighted you had such a great experience! Thank you for the fantastic review 💖
We're already looking forward to your next purchase! 🤩
Beau bracelet mais il est trop grand il…
Beau bracelet mais il est trop grand il le perd , comment fait on ??
14 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Bonjour Madame Mombaillard,
Merci pour votre message ! Nous sommes désolés que le bracelet soit trop grand. Pouvez-vous nous envoyer une photo du bracelet reçu par email ? Nous allons faire le nécessaire pour vous. 😊
À très bientôt !
Beautiful bracelet
Beautiful bracelet, so have ordered another one for my wife in silver. Great company , very helpful, top drawer.
Thank you.
11 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Carol,
Thank you so much for your kind words! We’re beyond happy that you’re pleased with the bracelet 💕 We truly appreciate your support, and we're always here to help.
Wishing you both many beautiful moments together!
Warm regards.
Customer Service at its Finest!
This company not only responded immediately to my initial request, they reached BACK out to let me know they were working on a way to accommodate my original issue. They were not originally able to help me with the issue, but the fact that they reached back out, proved that they care about not only their product, but their reputation and relationships with customers. I am a customer for life!
7 februari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Leigh,
Your review made our day! It's incredibly rewarding to know that we've exceeded your expectations !
We cherish your trust and look forward to continuing to serve you in the future 🤩
Warm regards.
Lovely product
Lovely product, additional hearts for my wife's bracelet. Slight confusion ordering was quickly resolved by some super customer service. I wish all online companies were as responsive
7 januari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Mr.Clayton,
Thank you so much for your kind words! We're happy to hear you're satisfied. Clients like you are at the heart of what we do, and your appreciation of our service means so much to us !
We can’t wait to serve you again 😊
Great customer service
Great customer service lovely braclet with personalised beads my husband loved it great gift
10 januari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi Emma,
Thank you for your wonderful feedback! We’re so glad the bracelet was a hit with your husband😍
It’s always a pleasure to know our customers are happy with both the product and the service.
We look forward to assisting you again!
Men’s black engraved bracelet …
I bought a bracelet for my partner for Christmas, he absolutely loved it, I had all 6 children’s names engraved on it, delivery was fast and the quality was excellent
23 december 2024
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi! Thank you so much for sharing your experience with us! We’re thrilled to hear that your partner loved the bracelet and that it holds special meaning with the engravings 🤩
We truly appreciate your support and hope to create more memorable pieces for you in the future!
Lovely bracelet, good customer service
Lovely bracelet and the customer service has been brilliant as I wanted to order an additional charm, they got back to me straight away! Fab company will order again
2 januari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Hi Jodie,
Thank you for your lovely feedback! Your kind words mean so much to us, and we’re delighted to have you as a happy customer.
We look forward to your next order and are here to help whenever you need us. 💕
Warm regards.
5 star all round
Fantastic customer service and great quality on the bracket I ordered.
Will deffo be ordering again
3 januari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Ailey,
Thank you for your wonderful review! We’re thrilled that you loved the quality of your bracelet and appreciated our customer service. Your support means so much to us, and we’re excited to know you’ll be ordering again!
We can’t wait to assist you with your next purchase. Thank you for choosing us! 💕
Warm regards.
Magnifique
Très beau bracelet, de bonne qualité, je recommande
30 december 2024
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Chère Madame Wolke,
Merci beaucoup pour ce retour élogieux ! 😊 Nous sommes très heureux que le bracelet vous plaise et que vous soyez satisfaite de sa qualité. Votre recommandation nous touche profondément.
Si vous avez besoin d’assistance ou si vous souhaitez découvrir d'autres créations, n'hésitez pas à revenir vers nous.
Nous vous souhaitons une excellente journée !
Bad customer service
When I made the purchase I didn't realise there were options on the size of bracelet as it defaults to the smallest size. The bracelet arrived and the sizing is wrong. The quality is nice and therefore I just wanted to send it back and get the next size up. I checked on the website and there's no difference in price. The personalisation of the item is also easily removed. I sent them an email and after a delayed response they said they could not exchange the bracelet and I would need to pay for a new one if I wanted the next size. I'm extremely disappointed with the service. It was supposed to be a special gift (which didn't arrive before Christmas, even though it said it should have). Again, the quality seems good but the service isn't what you would expect
8 januari 2025
Review zonder uitnodiging
Antwoord van Luminessa Jewelry
Dear Helen,
We’re truly sorry for the experience you’ve had and fully understand your frustration. Please know that we’re committed to resolving this and ensuring your satisfaction.
Your patience and feedback mean a lot to us, and we’re grateful for both😊
Best regards.
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