UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Toon meer
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Toon meer
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Toon meer
Bedrijfsgegevens
Over undercover.co.uk
Geschreven door het bedrijf
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowContactgegevens
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Verenigd Koninkrijk
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Uitstekend
684 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Much improved performance!
UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞
I’ve been trying to tell them about a problem with my items. I rang several times yesterday and today. The phone rings out, a voice says “We will answer your call as soon as possible” but instead of answering they tell me to leave a message. I have done that repeatedly but they never ring back.
24 april 2026
Review zonder uitnodiging
I do like undercover for their bras
I do like undercover for their bras. I like their gemm bras but sizing can be a little bit out. Ordering is easy and straightforward and I’ve never returned anything yet. Some good value stuff on their website. Will deffo shop there again.
18 februari 2026
Warm & Pleasurable to wear…
I was given a pyjama set from a friend & just love it so I had to have another of this soft & comfortable PJ’s
11 februari 2026
Excellent service and beautiful nightie
I got the nightie for a friend abd she loved the pattern, the fit and material. A very prompt service.
30 december 2025
Prompt service and a comfortable product.
I have been looking for new bras which, as a mature lady, are comfortable and well supporting though I am only an A cup size. I needed the bras quickly as I am about to go on a big trip abroad. Very prompt service, despite New Year being in the way and then lovely comfortable bras.
28 december 2025
Order arrived quickly and good quality…
Order arrived quickly and good quality product
27 december 2025
Will I get my order?
I made an order on 5th Dec and I haven't had any despatch information. No reply from my email, calls are not answered.
11 december 2025
Review zonder uitnodiging
Antwoord van undercover.co.uk
Hi Claire,
I’m sorry to hear there has been an issue with the delivery of your order. If you could contact us with your order number, we’ll be able to look into this further for you.
Please also check your junk or spam folder for any replies from us. We respond to all messages daily, but unfortunately our emails can sometimes be filtered into junk folders.
kind regards
Vikki
Great product at a good price
Great product at a good price
Washes well but do not tumble dry as can shrink a little
26 november 2025
Reasonably priced.
Fairly easy ordering. Quickly delivered. Good product at a reasonable price.
26 november 2025
Good quality cotton bathrobe delivered…
Good quality cotton bathrobe delivered on time. Size fits as expected.
26 november 2025
Excellent product .prompt delivery
Excellent product .prompt delivery. Would deffo use this company again and recommend to friends
26 november 2025
Vest top
Easy to order, arrived when expected. I ordered some womens cotton vests which are of good quality but not a snug comfy fit.
29 oktober 2025
Free postage.excellant quality material…
Free postage.excellant quality material of item
28 oktober 2025
Poor quality and fit
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, tight hem, waist has been finished with cheap elastic. Material is very thin, rough seams, item looks horrible and feels very cheap, not comfortable. Will not be buying anymore of these.
6 november 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.