We couldn't have asked for a better piece of art to commemorate something that was very important to us. A beautiful work...
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Wonderful idea and was looking forward to gifting my wife on our wedding anniversary. A little disappointed as the map has no detail or writing to identify the stars, just lines and dots. Apparently... Toon meer
Bedrijf heeft geantwoord
My wife of 51 years absolutely loved it! I was in the Navy, enrolled in college when we met, and taking my first semester of astronomy. We were stationed in Pensacola, Florida, and spent many evenings... Toon meer
Bedrijf heeft geantwoord
My package was running late due to postal strikes. Was getting worried it wouldn't be here in time for Christmas. The support team were amazing. They chased it up themselves with Royal Mail. Clarified... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We make unique, beautiful and totally personalized, Star Maps showing the alignment of the stars above you at an important moment of your life. Births, Birthday, Engagement, Wedding, First Kiss, Graduation etc.. Select your special date, pick your favorite design and add a custom title. Made for you, delivered to your door. Free shipping on all unframed and many framed orders. The original!
Contactgegevens
Rambla de Catalunya 38 8o, 1a, 08007, Barcelona, Spanje
- support@underluckystars.com
- underluckystars.com
4,6
Uitstekend
673 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Under Lucky Stars
Sooo happy to read that we lived up to expectations ✨
Buy again
I bought 2 of these already and I plan on buying at least one more. They are so beautiful.
12 september 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Awww Hazel so happy to read that you are loving your Star Maps and find them to be the perfect gift 💖
Agradecido por vuestro trabajo
Encantado con el servicio brindado por el equipo de soporte de Under Lucky Stars.
Me llegó el producto con una pequeña grieta pero resolvieron el problema enseguida enviándome otro ejemplar en perfectas condiciones.
Agradecido por vuestro trabajo.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hola, Martin:
¡Gracias por tu encantador mensaje! Nos complace saber que el reemplazo llegó rápidamente y en perfectas condiciones.
Si bien esperamos que todos los mapas estelares lleguen en las condiciones en que deseamos que los reciban nuestros clientes, lamentablemente, en ocasiones este no es el caso :( Sin embargo, hacemos todo lo posible para que nuestros clientes reciban un reemplazo perfecto lo más rápido posible ✨
Brilliant product and service
This product is simply amazing, top quality ❤️ and the delivery was so fast. Will certainly order again
8 juli 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Lili for taking the time to let us know that we met your expectations :)
We look forward to being able to help you out with your future orders.
Starry regards from the Under Lucky Stars team ✨
Wonderful star map and fantastic service
Wonderful star map and fantastic service. They went above and beyond to fix a mistake I made and get the map redelivered in time for a family wedding. I'm so grateful and this will be a really unique, thoughtful gift.
Thanks so much!
21 mei 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Joanna for your review. We are very glad to know that your Star Map arrived in time for the families special occasion 💖 We were very happy to help out!
Best wishes from the Under Lucky Stars Team ✨
Fabulous product
Fabulous product. I could not be happier with the way it was delivered...the packaging was very strong. When I placed the order I also ordered the black frame. The frame is very strong and it is also a good size.
15 mei 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi John,
Thank you for taking the time pass on your feedback. We are very happy to read that you are delighted with your star map.
Indeed we only use high quality materials. We use a premium, museum-quality heavyweight paper and print at 300 DPI resolution.
Each framed print is handmade by a team of specialist picture framers. Our frames are created from high-quality wood usually solid ash or similar, with hand stained satin finish.
All the best from the Under Lucky Stars Team
Not worth the money really
Not worth the money really. It's a nice iteam and was well received, but a cheaper alternative would have gone down just as well.
I still like the idea, but couldn't recommend this to anyone due to the ridiculous price tag.
18 maart 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Jake,
Thank you for your feedback. We are sorry that you feel the Star Map itself was expensive.
Each Star Map is custom made and printed on high quality paper. We use 200 GSM smooth fine art paper and print at 300 DPI resolution as we believe this gives the best results. Typical poster prints are 120-140 GSM.
For all of these reasons our products cost a little more than the average, but we do not believe in dropping the quality to reduce the price.
If you feel that your Star Map does not meet these standards or is in fact damaged please send us photos to support@underluckystars.com
We look forward to hearing from you.
UPDATE 1 May 2024
Hi Jake,
We are sorry not to have received an email from you. From your name we are unable to locate your order. Perhaps you could contact us support@underluckystars.com for us to respond specifically to the issue with your order.
We anxiously await your email.
Under Lucky Stars Team
UPDATE 15 May 2024
Hi Jake,
As we have not heard from you and cannot trace an order with your name we are wondering if in fact you placed the order with us or with another Star Map company.
We would be more than happy to have a dialogue if you would email us support@underluckystars.com.
Looking forward to hearing from you.
Under Lucky Stars Team
The product is impeccable
The product is impeccable. Got exactly what i wanted in a gorgeous frame! Complete hit with my wife!!!
23 februari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Jim we are soooo happy to know that your wife loved her Star Map!
Thank you for letting us know that we met your expectations ☆
Thank for my perfect present ♡♡♡
16 februari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Awww Veronica, Thank you for letting us know you love your Star Map ☆
🥰😍💗😁
I reached out to the company and told them I had yet to receive my star map. They responded and sent me an email with pdfs that I could copy to print myself and ensured my beautiful star map would arrive by valentines day. IT DID!!! 😊 I am so pleased and grateful they made the effort to make sure my print made it on time. Thank you, thank you, thank you!!! Wonderful company and experience. I love my Star Map!!! 😍
7 februari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
HI Roxanne,
We are overjoyed to read you love your Star Map! Thank you for your patience and trust in us that we would get this resolved in time for Valentines.
Starry best wishes from the Under Lucky Star Team
A small hiccup but great costumer support and beautiful print quality
The quality of the print itself is very nice, it's beautiful. I was disappointed to find it came with a white line at the top, I'm guessing something went wrong using the bleed. I love the idea but for that kind off money a mistake like that is a bit sad. Costumer support did contact me about it and offered me a new map with a frame as an apology. I'm happy about this solution but most of all hope this mistake can be avoided for future costumers.
31 januari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Robin,
We are so very sorry to read that your Star Map did not reach your expectations :(
Please look out for an email from support@underluckystars.com as we are writing to you to resolve this issue for you.
Thank you Robin for working with us to understand the issue and find a solution. We have raised this with our Production Team and they will ensure that this does not happen to another customer.
I love Under Lucky Stars! I had one made for my son and his fiancés engagement with the date, place etc. They love it!!
I love Under Lucky Stars
15 januari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Awwww Kelly wonderful to read that your son & fiancé love their star map ♡ Thank you for letting us know :)
Very much deserved 5 stars :)
A very meaningful idea & product, simple and easy ordering process, and even great customer support and experience - perfect. :)
21 januari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Dejan for your kind feedback. We are very happy to know that we met your expectations :)
LOVE LOVE LOVE these maps
LOVE LOVE LOVE these maps! I have purchased 3 to date and will certainly purchase more for gifts! Customer service is exceptional, I couldn't locate my confirmation email and within an hour of reaching out, I received a reply along with the tracking information.
3 januari 2024
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Awwww thank you Robin for you heartfelt praise for our Star Maps and customer service. We are very happy to be so appreciated :)
The star map was a great Christmas…
The star map was a great Christmas present, however she left me between the time I ordered it and it arrived
21 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Dustin,
Awwww so sorry to hear that! 💔
Remember there are many more stars in the sky. We are sure that there is another one just for you.
I had a problem with my map but they…
I had a problem with my map but they quickly respond and send me another one
29 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Meister,
We are very happy to have been able to help out. Thank you for your patience whilst we fixed it.
Great unique present
They never disappoint. This was the second time I have ordered a star map and both times I was happy with my purchase. I would recommend it as a unique gift.
29 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Ioana! We are very happy to know we lived up to your expectations :)
customer service was fantastic!
customer service was fantastic!! it didnt arrive when it said it would due to post issues and they were so lovely about it! they sent me the digital downloads for free to compensate. when it did arrive it was so beautiful i am so happy with it!
21 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you so much for your appreciation of our Star Maps and customer service :) ✨
The consolation was perfect
The consolation was perfect! My wife absolutely loved how thoughtful this was and the size was just right!!!
18 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Ian for your feedback. We are very happy to read that your wife loves the Star Map that we are sure you designed for a very special moment in your lives.
It came in faster than i expected
It came in faster than i expected. It is beautiful.
4 december 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Maribeth for leaving your feedback . Great to know we went beyond expectations!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.