We couldn't have asked for a better piece of art to commemorate something that was very important to us. A beautiful work...
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Wonderful idea and was looking forward to gifting my wife on our wedding anniversary. A little disappointed as the map has no detail or writing to identify the stars, just lines and dots. Apparently... Toon meer
Bedrijf heeft geantwoord
My wife of 51 years absolutely loved it! I was in the Navy, enrolled in college when we met, and taking my first semester of astronomy. We were stationed in Pensacola, Florida, and spent many evenings... Toon meer
Bedrijf heeft geantwoord
My package was running late due to postal strikes. Was getting worried it wouldn't be here in time for Christmas. The support team were amazing. They chased it up themselves with Royal Mail. Clarified... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We make unique, beautiful and totally personalized, Star Maps showing the alignment of the stars above you at an important moment of your life. Births, Birthday, Engagement, Wedding, First Kiss, Graduation etc.. Select your special date, pick your favorite design and add a custom title. Made for you, delivered to your door. Free shipping on all unframed and many framed orders. The original!
Contactgegevens
Rambla de Catalunya 38 8o, 1a, 08007, Barcelona, Spanje
- support@underluckystars.com
- underluckystars.com
4,6
Uitstekend
673 reviews
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The service was excellent
The service was excellent. We had a problem with the delivery and service personnel was concise and curteous. They fixed the issue quickly. The quality of the print is very very good. Thick paper and the container for the print was superb.
27 november 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Tony for your kind review. We were happy to have been able to resolve the delivery issue and pleased to read you are more than satisfied with your Star Map when it arrived,
Truly amazing product
Truly amazing product, great service and kind customer support!
7 december 2023
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Antwoord van Under Lucky Stars
We are very happy to read your experience. Thank you Laszlo for your kind words.
I got this for my husband that has…everything
I got this for my husband that has everything for our 45th anniversary. I love the fast delivery , well made and unique gift!
28 oktober 2023
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Antwoord van Under Lucky Stars
Congratulations Helen on your Wedding Anniversary! We are very happy to read that we were a part of it in some small way.
Thank you for taking the time out to let us know that your husband loved his Star Map ☆
This is the second time I have ordered…
This is the second time I have ordered a star chart. It is such a wonderful momento to remember a special date and time. Always unique!
8 oktober 2023
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Antwoord van Under Lucky Stars
Hi Julie,
Awwww that is lovely to read! Thank you for leaving details of your experience here ☆
I got this for my daughter and she…
I got this for my daughter and she loves it. The quality is as good as it gets, and the star map is beautiful. I got the framed map and I couldn't be happier
28 oktober 2023
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Antwoord van Under Lucky Stars
Hi Branden,
Awwww that is lovely to read! I'm sure it looks stunning in its frame! Thank you for leaving details of your experience here ☆
What a gem of a gift
I ordered my star map, without really checking out the company (saw the advert on Facebook and took a chance). And it is superb. The quality, the star map itself - absolutely stunning. Thank you so much
19 oktober 2023
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Antwoord van Under Lucky Stars
Hi Holly,
We are so happy to read that we lived up to your expectations. Thank you for trusting in our company to supply a gift to appreciate always ☆
Amazing quality and service!
I participated in a quiz competition, and won! I got a beautiful digital PDF, and they even made some last-minute edits after my submission to make the text look great. All in all, an excellent experience!
26 oktober 2023
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Antwoord van Under Lucky Stars
Congratulations Emmy on being one of our quiz winners! We were very happy to help you get exactly the Star Map you wanted.
Thank you for writing about your experience with us ☆
My best friend cried with happiness!l gift for your loved…
The most wonderful gift for your loved one!!! My best friend cried with happiness!
The only thing I would like is to immediately have a frame for the picture, and if sold separately, it would not be for that kind of money (expensive)
13 september 2023
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Antwoord van Under Lucky Stars
Thank you for your feedback.
Awww we are very happy to know that your friend cried tears of joy on receiving the gift that you lovingly designed for them.
We do offer a framing service which you can select once you get to check out. We're sorry that you maybe missed that when ordering, but we are sure that your friend will find an appropriate frame for their star map.
Each Star Map is custom made and printed on high quality paper. We use 200 GSM smooth fine art paper and print at 300 DPI resolution as we believe this gives the best results. Typical poster prints are 120-140 GSM. For this reason, the posters themselves are a little more expensive.
Antwoord van Under Lucky Stars
Hi Freddy,
Thank you for leaving a note of your experience here. Great to know we met your expectations ☆
This is my second time ordering and…
This is my second time ordering and they went out of their way to complete the order as I wanted it. 10/10
22 september 2023
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Antwoord van Under Lucky Stars
Hi Nicole,
Thank you for taking time out to leave your feedback. We are happy to know we were able to help you get exactly what you wanted :)
It looks amazing and my wife loves it.
They took their time to make sure everything was done right.
9 september 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi David,
Thank you for detailing your experience here. We are delighted to know that your wife loves her Star Map ☆
Great product
Great product, exactly as advertised. My fiance loved it
4 september 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Josh,
Awwww that's really great to read!
Very happy to know that we met your expectations and that your fiance loved it!
This is the best gift I’ve ever…
This is the best gift I’ve ever purchased for my son who has everything. Hubby says it’s awesome and he rarely comments on gifts. I purchased this for a Christmas gift. And it’s only August. But this way I didn’t have to deal with the Christmas rush. This is quite the unusual and personalized gift anyone can purchase for someone they love. Highly recommended.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Thank you Mary for your delightful feedback. We are over the moon to know that both you and your husband love the Star Map you plan to gift your son. We commend you on your forward thinking as indeed thing can get a little hectic on the run up to Christmas.
Perfect Gift for My Wife
I ordered a star map as a gift for my wife, and it arrived exactly one week later. The map is printed on strong, high-quality material. The colors are vibrant, and the lines are crisp and clear. My wife absolutely loved it!
26 augustus 2023
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Antwoord van Under Lucky Stars
Hi Dani,
Very happy to read that we met your expectations and that your wife loves her Star Map♡
Thank you for letting us know ☆
Wonderful gift
I gifted the star map to my husband on our anniversary and it turned out to be very nice.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Parvathy,
Awww that is truly great to know. Happy Anniversary ♡
Huge recommend!
Awesome idea, great design, perfect packaging! I really enjoyed the buy and love the map <3 Massive recommend :)
25 juli 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Twicefun,
Wow! Thank you for your feedback! It makes us really happy to know you love your Star Map ☆
Wonderful idea but let down by not using glass
Wonderful idea and was looking forward to gifting my wife on our wedding anniversary.
A little disappointed as the map has no detail or writing to identify the stars, just lines and dots. Apparently certified by astronomers but to be honest it could be just patterning as we have no way of checking.
The frame (wood) was ok but to use plastic and not glass makes the item feel cheap.
24 juli 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Timothy,
Thank you for your feedback. We are very sorry to read that you are disappointed with your Star Map.
First of all we would like to assure you that you have indeed purchased a quality product. Each Star Map is custom made and printed on high quality paper. We use 200 GSM smooth fine art paper and print at 300 DPI resolution as we believe this gives the best results. Typical poster prints are 120-140 GSM.
The paper we use is designed for archival storage and is acid-free, making it highly resistant to aging. It is also lignin-free, ensuring it will not yellow with time.
Each frame is handmade by a team of specialist picture framers and the print custom framed. Our frames are created from high-quality wood usually solid ash or similar, with hand stained satin finish.
We use perspex rather than glass as it is much lighter to ship and has a lower probability of breakage.
We are indeed the only star map company that has been independently astronomically verified.
You can check the report that was done by a NASA engineer here https://www.underluckystars.com/en/astronomically-verified and the full report assesment here https://www.underluckystars.com/files/under-lucky-stars-audit-v2.pdf
With respect to the constellations that appear on your Star Map we have emailed a link to you which lists all of the constellations that appear. We chose not to add the constellation names in to the Star Map purely for aesthetic reasons. When we tried it, we felt that the star maps looked cluttered and gave a much cleaner and aesthetically pleasing appearance, without the names added to the Star Map.
I hope that all of the above information will help reassure you that your star map genuinely shows the stars that were above you at your special moment in time, and that the star map itself is a high quality product.
Even better than i expected 👌🏿
4 juli 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Tony,
Very happy to read that we exceeded your expectations ☻
Ordering was nice and easy
Ordering was nice and easy and the finished result looks great on my wall :D
15 juni 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Adam,
Thank you for letting us know that you found the order process. smooth and love your Star Map. Great to know you already have it hung up!
Good customer service
Very horrible quality. Was creased in three places. Not even worth adding into a frame. Smh. 100 bucks for what?
Update, still nothing done to fix this issue, three days later. 0/5 stars
Update, issues was resolved. Thank you.
26 juni 2023
Review zonder uitnodiging
Antwoord van Under Lucky Stars
Hi Spoiled Soup,
Oh my goodness we are devastated to read that your Star Map did not arrive in pristine condition! We hope you will accept our most humble apologies!
Please know we ALWAYS replace any Star Maps that arrive damaged! Reach out to our dedicated customer service team support@underluckystars.com for us to put this right for you.
We are also processing a request with Trustpilot to get your details so that we might contact you direct if that is easier for you.
Anxiously awaiting your reply.
UPDATE 4 JULY
Thank you for providing your contact details. We have replied to you there and hope to hear from you soon.
UPDATE 10 JULY
Thank you for replying to our email. We have now refunded your purchase.
Once again we apologise for the frustration, disappointment and anguish caused. Thank you for helping us to resolve this issue for you and your patience whilst we did so.
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