UnderPricer Reviews 

Good communication. Excellent in pricing

Daniel was very helpful and very thorough

My bank flagged my ticket purchase as potential fraud as a precaution. I notified them that it was legitimate and they said to run the charge again
I called customer service to be sure it was processed properly and a very helpful man named Wilson got the charge put through, explained everything as he was entering it and got our tickets processed. He was very professional and helpful. I really appreciated his help.

Had a great experience using Underpricer and I’ll certainly do it again

It seems to me to be owned and operated by Indians and only Indian people are giving good reviews to boost its rating.

I booked a flight on Fijiair through underpricer and the flight was canceled by the airline for nothing having to do with me. Under the law, this means I am entitled to a full refund within 7 days. 1.5 months after my flight I was canceled, I received an email from underpricer advising that my full refund was approved by the airline but that there would be a $1,000 “cancellation fee” that I must agree to in advance before I can receive my full refund. Absolutely incredible. Let’s see what happens with this, as this is really just theft.

Frustrating, waste of time. This is a scam. I booked the international flight. Their email said it would be processed within 2 hours. I tried calling several times after not receiving the confirmation and was told “within 30 mins” each time. The next morning I received an email to change the flight and was offered alternatives that were worse flights and more expensive.

Good price.

Im very satisfied. Realy good job. Bravo.

I wanted to change some things from my booking flights.
Alina make that so easy for me.
Thanks Alina .

Answered the phone promptly; were polite; resolved airline flight changes and rerouting promptly and efficiently

Amazing service, great price
Highly recommended!
Oliver was very kind...
Thank you!

I had only the best experience with all services I booked or ordered

⭐ 1 STAR — PLEASE READ THIS BEFORE BOOKING WITH UNDERPRICER

I am writing this review because I do not want another traveler to make the same mistake I made.

I purchased a first-class international ticket through UnderPricer for a round trip from Miami to Istanbul and then to Lebanon. Because of the serious situation in Lebanon and the restrictions and warnings affecting travel to the country, I contacted UnderPricer approximately THREE MONTHS before my departure to explain the situation and ask what my options were.

From the beginning, I was told that they would not refund my ticket. I called their customer service approximately 15 times trying to find a reasonable solution. Despite explaining the circumstances well in advance, I was unable to get meaningful help or a reasonable alternative.

Then, one week before my departure, the situation became even more serious: I became sick with pneumonia and had to go to the hospital. My doctor provided a medical letter documenting my condition and explaining that I was not medically able to travel.

I immediately contacted UnderPricer again and provided the medical documentation.

Even with a documented medical condition and a doctor’s letter, they still refused to refund my ticket.

The options I was given were essentially this: either pay approximately $1,500 more to change the flight, or cancel the ticket and pay approximately $450 in penalties. I was left with no reasonable option and ultimately had to cancel the trip.

The most frustrating part is that I tried to resolve this MONTHS before the trip. I did not simply decide at the last minute that I didn’t want to travel. I repeatedly contacted the company, explained the situation, and later provided medical documentation from a hospital and doctor.

After spending a significant amount of money on a first-class international ticket, I expected customer service to at least make a reasonable effort to help a customer facing extraordinary circumstances.

Instead, I felt that I was given no real solution and was left losing a substantial amount of money.

I am sharing this review so other travelers can understand what can happen when booking an expensive international ticket through a third-party travel agency.

My advice: BEFORE booking an expensive or complicated international trip through UnderPricer, read their cancellation and refund policies extremely carefully and understand exactly who is responsible for your ticket and what happens if you become sick or circumstances change.

For me, the money I lost is one thing. The bigger issue is that I repeatedly asked for help, provided medical documentation, and still felt that nobody was willing to work with me.

I would not book another expensive international trip through UnderPricer based on my experience.

Total Reliability

In November 2025, we purchased airline tickets for a trip scheduled for June 2026. In May 2026, we accidentally discovered that our reservation had been incorrectly handled by an Underpricer agents.Underpricer had mixed up in our order numbers and booking codes. This mistake caused us nearly two months of enormous stress and countless hours of phone calls and emails simply to avoid losing our tickets and to ensure we could travel on our planned trip and return to the United States.

Throughout this process, your representatives provided inconsistent, inaccurate, and often contradictory information. Communication in English was extremely poor. Many representatives appeared unfamiliar with the booking process, and your website contained incomplete or outdated information that only added to the confusion, provided conflicting and incorrect information making the situation even more frustrating.

Several representatives, including Alwin and Simone, failed to provide competent customer service and significantly worsened an already serious situation.

Despite repeatedly asking to speak with a s manager, no one ever returned our calls or contacted us. This complete lack of accountability is unacceptable.

The confusion continued until the day of departure. This experience caused tremendous emotional distress . My wife was devastated, and my young daughter who has a chronic medical condition repeatedly cried because she was scared believed she would have to fly without me. What should have been a normal long-planned family trip turned into a stressful and upsetting experience because of Underpricer's incompetence.

To avoid being separated from my family, I had no choice but to purchase an additional airline ticket at my own expense so that I could travel on the same flight as my family.

I also question why Kiwi.com continues to partner with a company that demonstrates such poor customer service and operational competence.

Was easy to get the travel plans put together at a very competitive price. The customer service was great with setting up meal and seat preference.

Excellent customer service and answered my questions concerning my seat assignments. Staff were very knowledgeable and calm.

Answers all my inquiries. Very accommodating.. I will definitely buy my Airfare here again.

I worked with Justin who provided me with incredible customer service. He was so helpful in booking everything for me, providing additional options and even selecting the seat assignments. Very courteous and professional, I would absolutely use underpricer again because of my experience with him.