The entire team made the process of selling my apartment feel seamless from start to finish. A special shoutout to India Bennett, who went above and beyond in keeping me informed at every step. No mat... Toon meer
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So a few things as a potential bidder. Everything looks nice and automated and clever on the web site, but my experience is very disappointing. 1. I requested a viewing on Sat afternoon (which was ack... Toon meer
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I had a great experience with Auction Under the Hammer, especially dealing with JACK. He was professional, helpful and easy to deal with throughout the process. He made everything straightforward and... Toon meer
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The communication from the enquiry at the beginning right through to the sale was excellent. Reece was very helpful in the early stages explaining how the process worked. Then on the auction day itse... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Under The Hammer
Geschreven door het bedrijf
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
Contactgegevens
63 Temple Row, B2 5LS, Birmingham, Verenigd Koninkrijk
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4,1
Goed
363 reviews
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Antwoord van Under The Hammer
Hi,
Thank you for taking the time to leave a review.
It's great to hear you found the process simple and that the step-by-step guidance, along with our quick responses, made purchasing a property easier for you.
We really appreciate your feedback and are delighted you had such a positive experience with us!
Caveat emptor - Buyer beware
They claim to return your pre auction fee the same day if you didn’t win the auction. This is not accurate. According to a conversation I had with them when I didn’t receive my refund by 16:30, I was told the refund gets processed at 19:00. I waiting all night and had to email them after midnight the following day. Eventually got the refund the following morning after the auction.
Please, please, please read the legal pack before bidding. Most of the properties have £9,600.00 fees added to the sale price. It may be listed as £8000 plus vat, or two separate fees like £5250 plus vat and £2750 plus vat - both still adds up to £9,600.00. Do your maths before bidding with this company. Buyers Beware!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi,
Thank you for taking the time to share your feedback.
To clarify, the pre-authorisation hold is released on our side the same day once the auction ends and a bid hasn't been successful. Any delay after that is the time your bank takes to return the funds to your account, which is outside our control.
It's also worth explaining that a pre-authorisation isn't a fee or a payment that we take. It's a temporary hold placed on your funds, so that if you win a property, that money goes towards the outstanding payment. If you don't win, the hold is released in full.
On the fees: you're right to encourage people to read the legal pack and work out the full costs before bidding, that's important. To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is displayed on every property listing under the terms of sale, and any seller's fees are set out in the legal pack, so the full picture is available before any bid is placed.
If you'd like to understand more about how the auction process works, from pre-authorisation through to fees and completion, we'd be happy to talk you through it on 0345 512 0115 or at info@underthehammer.com.
Antwoord van Under The Hammer
Hi Shaikh,
Thank you for taking the time to leave a review.
It's great to hear you found us helpful. We really appreciate your feedback and are delighted you had a positive experience with us!
Just charged £15000 extra for nothing!
Just charged £15000 extra for nothing!
Sold a flat which top value for it at the time was £106000, for £116000 plus £6000 Auction fees and £9200 seller's fees!
Now after 5 years need to sell the flat £15000 under purchase cost, only because these guys are not professional and don't know nothing about the property's real value and who do not respect the buyer as the second half of the deal! Just forced me to sign an open auction(not time based) in an hour! Which obviously wasn't enough time to go through until ripping seller's fees! So totally recommend other FAIR & PROFESSIONAL auction houses
20 februari 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi,
Thank you for your feedback.
To be clear, Under The Hammer does not apply any hidden fees. The buyer's administration fee is clearly displayed on every property listing under the terms of sale, and any seller's fees are set directly by the seller and laid out in the legal pack, which is made available for review before bidding.
The final price of any property is set by the market on the day, based on what buyers are willing to bid. A property's value can also change considerably over a period of years, reflecting shifts in the wider market and in what people will pay for similar properties in the area, none of which is determined by the sale itself.
We also want to be clear that we never force or pressure anyone to commit to buying or selling with us. Our aim has always been to make the process clearer and less stressful for everyone involved, buyers and sellers alike, as both are an equally important part of every sale. If you believe this wasn't the case, please get in touch with us as we would like to understand what happened.
As your review refers to a specific transaction and the terms involved, and as we can't discuss individual cases publicly, please direct any formal concerns to complaints@underthehammer.com so the matter can be reviewed in full.
Booked a viewing on their website and…
Booked a viewing on their website and no one shows. You call the number on the conforming email and get the answering service.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi,
Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged. This shouldn't happen - and we apologise you had this experience.
Our viewings are carried out by an independent third-party agent, and something clearly went wrong here. We've already started to investigate this with them so we can understand what has happened, to ensure that it isn't repeated.
If you'd like us to arrange another viewing email info@underthehammer.com with the property and the date and we'll get straight onto it.
The Ultimate Platform for Fixer-Uppers: Transparent Fees & Excellent Profit Potential!
I’ve been using Under The Hammer (underthehammer.com) for a while now, and I can say with complete confidence that it is one of the best property auction platforms available. As a regular buyer, I have bought many fantastic deals through the site, and the entire experience has been smooth, transparent, and extremely straightforward from start to finish.
Unlike many other auction houses that hit you with hidden costs, Under The Hammer’s fees are completely fair and clearly outlined upfront. There are no nasty surprises, which makes calculating your potential margins before bidding so much easier. Every single property I’ve purchased through them has yielded a great return—once refurbished, every project has made a healthy profit. The quality and realistic pricing of the properties listed give real investors a genuine opportunity to add value.
A massive shoutout to Dan and Emily, who have been an absolute pleasure to deal with. Their level of customer service, professionalism, and prompt communication is second to none. Whenever I’ve had questions about a legal pack, completion timelines, or bidding procedures, they’ve been readily available to guide me through without any pressure. Having that direct line to approachable experts gives you total peace of mind throughout the entire transaction.
For anyone on the fence or looking to buy their first property through an online auction, I cannot recommend Under The Hammer enough. Their platform is intuitive, their team is top-tier, and the potential returns are genuine. I’ll definitely continue buying through them for all my future projects!
24 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Paul,
Thank you for taking the time to leave such a detailed and generous review.
It's great to hear that you've had such a smooth experience across so many purchases, and that the fees being clear and upfront have made it easier to work out your margins before bidding. That transparency is exactly what we want buyers to be able to rely on.
Dan and Emily will be delighted to read your kind words. Being able to talk questions through around legal packs, timelines and bidding, without any pressure, makes a real difference, so it's wonderful to know that came through for you.
It's fantastic that your projects have gone on to do so well, too. Thank you for the recommendation, and we look forward to working with you again!
Crazy fees.
I was interested in potentially bidding on a house which has a starting bid of £10,000. I noted that there was no contract in the legal pack. I sent an email asking why this was. In addition to asking for confirmation that the property is vacant and does not have squatters due to the property having several open windows. No-one replied to my email instead I received an automated email advising the contract has now been added to the legal pack.
After reviewing the "legal contract" it advises of various financial amounts that I would have to pay if I was the buyer. This includes paying the sellers legal fees, the sellers fees to under the hammer. In addition to paying a buyer premium and admin fee. By my calculations the amount I would need to pay in fees is roughly £8230... This is not including the cost of my own solicitors legal fees.
The contract has a paragraph which describes how if there are squatters upon completion it would be the buyers issue.
The contract also states that invoices won't be provided for amounts paid. This just does not seem very transparent.
This is a shame that their fees are clearly are rip-off as I would have been interested in bidding but not when there is £8k+ in fees and then any further hidden amounts they later divulge.
I thought the auctioneer iamsold was a rip off with their fees. But underthehammers fees are even worse.
20 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi AJ,
Thank you for taking the time to share this feedback.
We understand the fees can seem confusing at first, so here's how they work.
Under The Hammer does not apply any hidden fees. We do charge a buyer's administration fee, and this is shown clearly on every property listing under "buyer fees" before you bid.
The other fees you've mentioned are set directly by the seller and laid out in the legal pack for the property. There can occasionally be a delay in these becoming available, but every legal pack is provided ahead of the auction, and you've rightly picked up on how important it is to review these properly before bidding.
We'd always encourage buyers to go through that documentation carefully and seek independent legal advice, so that all the costs and obligations are clear well in advance.
On the email you sent us: due to the volume of requests we receive for legal packs, we have an automation in place to let interested buyers know as soon as those documents become available. If you also sent a separate enquiry, you should have had a reply to it, so we will look into what happened here.
If you'd like to talk this through, or learn more about how an Under The Hammer property auction works, please don't hesitate to get in touch on 0345 512 0115 or at info@underthehammer.com, we're always happy to help.
Unfinished buildings and very bad acting
Martin stop now acting like an idiot it’s not funny and the programme is not about you it’s about the programme name and why return to an unfinished building absolutely no point the viewers want to see the completed building that is whole point of the show
17 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Edwin,
Thank you for taking the time to leave a review.
It sounds as though your feedback may be intended for the television programme Homes Under The Hammer, which isn't connected to us. We're Under The Hammer, an online property auction platform, so we aren't involved in the show or its presentation.
If you've had any dealings with us directly and there's something we can help with, we'd be happy to hear from you at info@underthehammer.com.
Great communication and efficiency
Great communication and efficiency. India Bennett was super great !!
16 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Darren,
Thank you for taking the time to leave a review.
It's great to hear that the communication was clear and everything ran efficiently for you. That makes a real difference when you're going through the process.
India will be really pleased to read your kind words, and we're glad you had such a positive experience with us!
Excellent experience - can't thank them enough!
I can't rate the service I got more highly. This was a property I have been trying to sell for 5 years and they managed to do if for me in 1 month. The staff are incredibly helpful and they dedicated a lot of time and effort into this sale for me, even though there was very little in it for them. They were professional, helpful and the speed at which they worked was really impressive. Every member of staff went above and beyond and I can't thank them enough.
15 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi,
Thank you for taking the time to leave such a lovely review.
After five years of trying to sell, getting it done in a month is a fantastic result, and we're really pleased we could help make that happen for you.
It's also great to hear you felt so well supported throughout. Your kind words about the team will mean a great deal to them.
Thank you for trusting us with your sale, and we wish you all the best!
Excellent👍🏽
15 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Judith,
Thank you for the five stars and the thumbs up, we'll take it! 👍🏽
It's great to know you had such a positive experience, and we really appreciate you taking the time to leave a review.
You are right
You are right. My comments were meant for the programme Homes under the Hammer. Apologies for posting to the wrong site.
13 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi,
Thank you for taking the time to clear that up, and no need to apologise at all. It's an easy mix-up to make, given the similar names!
They didn't answer me or my query
14 juli 2026
Antwoord van Under The Hammer
Hi Dan,
Thank you for taking the time to share this, and we understand your frustration.
Whenever someone gets in touch, we want to make sure they get the answers and support they need, so we will look into what happened here.
In the meantime, if there's still something we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Antwoord van Under The Hammer
Hi,
Thank you for taking the time to share this, and we understand your frustration.
Clear communication and support are exactly what we want every customer to experience, so we will look into what happened here.
In the meantime, if there's still something we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Poor viewing experience
The customer team was very pleasant.especially India. Unfortunately, be careful when viewing, as this is where I ran into trouble. They just don't show up. I would say it's hit or miss. Avoid weekend viewings as they are closed and there is no number to call to at least try and sort it out. I had a confirmed viewing at the weekend and traveled 180 miles for a no show. This is my first interaction and its a poor first impression. I certainly would be cautious with my viewings.
12 juli 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Suzanne,
Thank you for taking the time to share your experience.
It's great to hear that the customer team, and India in particular, made such a positive impression. That means a lot, and India will really appreciate it.
We also understand how frustrating it is to travel a long way for a viewing that didn't go ahead as arranged. Viewings are carried out by a third party rather than our own team, but that doesn't take away from your experience, and we will look into what happened here so it can be addressed.
In the meantime, if there's anything we can help with, please get in touch on 0345 512 0115 or at info@underthehammer.com and we'll make sure it's picked up properly and followed through.
Didn’t resolve any problems that I had…
Didn’t resolve any problems that I had despite contacting several times
23 juni 2026
Antwoord van Under The Hammer
Hi Marie,
Thank you for taking the time to share this, and we understand your frustration.
Whenever a customer gets in touch, we want to make sure they get the answers and support they need, so we will look into what happened here.
In the meantime, if there's still something outstanding, please call us on 0345 512 0115 or email info@underthehammer.com with the details, and we'll make sure it's picked up properly and followed through to a resolution.
u got back to me
u got back to me, and i could hear u. many rush and mumble, they lo0se trade jill jones
16 juni 2026
Antwoord van Under The Hammer
Hi Jill,
Thank you for taking the time to leave a review.
It's great to hear that we got back to you and that everything came across clearly. Taking the time to communicate properly makes all the difference, and it's something we always try to get right.
We really appreciate your feedback and hope to work with you again in the future!
Hi..
Hi..
I still waiting to see the proprty phusically. 3 Times yesterday i call. They told me call u back in an hour but lied no call. Very worst experience customer services.
23 juni 2026
Antwoord van Under The Hammer
Hi Jamal,
Thank you for taking the time to share this, and we understand your frustration.
We always want our customers to be kept informed and to get the response they've been promised, so we will look into what happened here.
If you'd still like to arrange a viewing, you can book one directly through our website or email us at info@underthehammer.com with the details, and we'll make sure to get back to you as soon as possible.
Brilliant overall experience
I spoke with Reece for general information about how auctions work. He was very polite, friendly and professional.
Answered all my questions with a positive attitude.
Overall fantastic experience
10 juni 2026
Review zonder uitnodiging
Antwoord van Under The Hammer
Hi Sam,
Thank you for taking the time to share your experience.
It's great to hear that Reece was able to answer all your questions and give you a clear picture of how auctions work. Having that information early on can make a real difference when you're getting to grips with the process.
Reece will really appreciate your kind comments, and we're delighted you had such a positive experience with us!
Great Experience
9 juni 2026
Antwoord van Under The Hammer
Hi,
Thank you for taking the time to leave a review.
It's great to hear you had such a positive experience with us. That's exactly what we hope for.
We really appreciate your feedback and would be delighted to work with you again in the future!
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