Unique IQ Limited Reviews 

App never runs smoothly, issues never fixed for good, only temporarily.

excellent support!

I am giving 5 stars for the customer support we receive. Our queries are always answered and we receive good customer service. I can't fault the IT team who work hard to help. The system itself is user friendly and this manages our company needs well. The Care Plan section could do with updrading to audit it and recognise changes that are made when comparing notes to the plan to ensure client needs are being met and the Care Plan matches daily routines.

We had it all wrong loading info from our end, thus creating our own problem.
Thank you for your patience in dealing with us and resolving the issue.
All the Best , Paul.

During the reconciliation, I had difficulty finding the details of some caregivers because they had already been discontinued from the system. The Unique IQ team, particularly Mr Branadon, helped me resolve the issue..

IQ query sorted out quickly and efficiently

Very responsive and resolutions are always quick and effective

Helpful and Happy to investigate any issues which were promptly dealt with and resolved. Always polite and a pleasure to communicate with.

Very slow. The iq time card is also slow and sometimes does not respond. This has no mark on People planner.
Has a lot less funcions than PP.

Wouldn't reccoment at all for care companies requiring high admin work for managers or carers

Timely response to the problem and staff involved very helpful in getting a solution for us.

Very competent and knowledgeable presentation by Jack. He was able to answer all our questions thoroughly and comprehensively and in a friendly and approachable way.

Having worked with IQ for some time now, I’ve found them to be consistently obliging and willing to go out of their way to help us. No matter the issue, they always find a way to resolve it. Keeley, in particular, is always quick to respond and helps us resolve any queries or concerns promptly."

Both Keeley and Brandon were very helpful as always nothing is to much trouble and its just great knowing that we have such great support when needed.

the support team at IQ are amazing they are always on hand to give support they are easy to talk to and are very helpful happy to jump on a teams or add new thing to the system.

wanted to express my appreciation for Keeley.
Time and time again, she has provided customer support that is truly exceptional. Her assistance has been integral in helping us overcome various technical issues, and she is always incredibly helpful.

Thank you for having such a dedicated team member.

We have worked with Unique for a number of years now and have built excellent working relationships with the whole team. Nigel Groves (Business Analyst) has been a wonderful asset to us an organisation and we have brokered an excellent working relationship with David, Cheryl and Elanor.

We have worked in very close partnership in developing the system to make this bespoke to our particular business needs.

The functionality of IQ:CareManager is excellent. We have used other providers in the past and, prior to Unique, viewed a number of other possibilities. Unique is by far the best system we found and meets our business needs perfectly.

We are supported by a fantastic team who are really supportive, friendly and readily available for support, especially Keeley on the Service Desk.

we would definitely recommend Unique to other organisations!

Midland Mencap

We have worked with Unique for over 5 years.IQ is an excellent system supported by a responsive team. When we have requested changes to meet our needs it has always been achieved with a minimum of fuss.

The product itself is really good, the occasional glitch though to be fair sometimes that can be down to mobile signals. The biggest positive with IQ is the people - approachable, responsive, reliable. And as they have grown this hasn't been lost. Well done to David, Cheryl and their team!!

We have used Unique IQ for several years now and have found them to be very pro active and supportive. They work with you to get things up and running and the support never stops. They are polite and professional at all times and nothing is ever too much.

We have worked with UniqueIQ at Home Instead York and Home Instead Scarborough & Ryedale for many years now and cannot speak highly enough of their products and the service they provide to support them.

On the rare occasions we have had any issues (usually our errors!) the speed of response has been excellent. They have always been willing to listen to suggestions for development of products and meet our business requirements.

They are the kind of organisation you can rely on.