Nourish Care Reviews 

This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie, and One Touch Health, and I can say that all these platforms are far better, and the response from the support team is rubbish. Care plans take ages to sync; I mean, it's such a difficult system to use.

Awful system .Hate it .PCS is much easier to use .This makes my job harder not easier

Poor software fit, expensive, months of chasing and charged again after cancellation

Our experience with Nourish has been extremely frustrating, both in terms of the software itself and the customer service we received.

From an operational perspective, we did not find Nourish to be a good fit for our organisation. Our experience was that rather than the software adapting easily around the way our care company already operates, we would have needed to adapt a significant amount of our existing processes around the software.

For us, that defeats much of the purpose of introducing a digital care system. We wanted software that fitted naturally into our existing operations and made day-to-day working simpler, rather than requiring the organisation to restructure its processes around the platform.

We also found Nourish to be very expensive for what it offered us, particularly when compared with alternative solutions that we felt were better suited to our operational needs and provided better overall value.

We therefore decided very early on that Nourish was not suitable for us and attempted to cancel. We were told that we were tied into the contract and were later specifically advised that Nourish did not operate a 14-day cooling-off period.

What followed was months of emails, repeated chasing and having to contact or copy in several different members of staff simply to obtain responses.

Eventually, Nourish confirmed in writing that our contract would end on 28 August 2026, that our payment on 28 July would be our final payment, and that our renewal had been cancelled.

Despite this, on 28 August we received another invoice for £207.90.

We contacted Finance just over an hour after receiving the invoice, explained that we had written confirmation that the July payment was our final payment and asked for the invoice to be cancelled.

We received no response and the £207.90 was subsequently still collected by Direct Debit.

The issue for us is therefore not one isolated mistake. It has been the combination of a product that did not suit the way our organisation operates, poor value for money in our view, prolonged communication problems, repeated chasing and then being charged again after receiving written confirmation that our previous payment was the final one.

For other care providers considering digital care-management software, we would strongly recommend comparing different systems carefully on both functionality and price, and choosing one that fits around your organisation rather than requiring your organisation to fit around the software.

Based on our experience, we would recommend looking at NurseBuddy or Roundsys as alternatives, which we found to be more suitable options for the way our organisation operates.

Unfortunately, our overall experience with Nourish has fallen well below the standard we would expect from a professional software provider.

Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear again , Once all sections of care plan reviewed , it still shows as not done, so have to go into something else to tick it all off , wasting time ! so have to do a physical audit 4 times a day . terrible !!!!! AVOID

Very Disappointing Experience

Unfortunately, our experience with Nourish Care has been very disappointing.

One of the key features we rely on, the system checklist, has not been working correctly for a long time and regularly displays incorrect information. We have reported this issue on numerous occasions, but most of our complaints have either been ignored or have not received any meaningful response.

On the most recent occasion, we were told that the issue was being worked on. However, despite this assurance, the problem still remains unresolved and continues to affect our day-to-day operations.

Considering the significant amount we pay for this software, we expect a reliable system and responsive customer support. Sadly, neither has met our expectations. The lack of communication and poor customer service has been extremely frustrating.

Based on our experience, I would encourage anyone considering this system to carefully evaluate other providers before making a decision. We hope Nourish Care will improve both the reliability of its software and the quality of its customer support.

Worst company i have commissioned - Unsafe, unresponsive, they lie when signing you up, the company is all about money - their platform is so slow and full of bugs - if your looking sabotage your care business id totally recommend Nourish Better Care at Home

I noticed that no one has come back to staff for feedback after 1 year of use. I believe this is because they know and won't like the feedback. I think it only benefits those who are not either a patient or member of staff at the point of care delivery. Staff now spend most of their time chasing time limits and alarms and filling in charts on the system. They sound less time with patients. I don't know of 1 person that likes it. Where I work not only does this take up virtually all our day the co.pany are now introducing paperwork along with this system. I think it is designed to achieve targets set by governments etc, I get the impression quality only has to be perceived to be done not actually done.

I used Careplanner from Nourish Care and while the software itself works well, my overall experience has been very disappointing due to their customer service and contract terms.

Be very careful when signing up—especially with the notice period. Their contract required a three-month notice to cancel, and unfortunately I missed the deadline by just two days. Despite this being such a small margin, they refused to make any exception or show flexibility.

What made things worse is that they would not even allow me to reduce the number of users on the system to lower the cost. As a result, I am now stuck paying around £300 per month for an entire year for a system I am not even using.

The lack of understanding and unwillingness to help customers in situations like this is very frustrating. I expected at least some level of support or compromise, but there was none.

We have used Care Planner (Nourish) for several years and have always found it to be both easy to use and straightforward. I could not praise James more in the technical department, he is a credit to his department, very helpful as are the customer service team. Highly recommended. Andrew Crabtree - Crabtree Care Homes

It is a truly awful care plan platform especially for nursing homes with complex needs. Nurses do not want to be defining parameters and scrabbling around to find out how to change things . I am not an IT wiz I know but it is truly frustrating, time consuming and when I have got support the trainer doesn't know themselves or directs you wrongly . The ibot help is also rubbish .... Give me PCS any day --- it concerns me to use this system with CQC looming. If I could change to another platform I would but it is not my decision.

My experience with Nourish, Completely Disappointing Experience From Start to Finish has been…
My experience with NourishCare has been overwhelmingly negative. Their customer support is, in my opinion, one of the most unresponsive and unhelpful I’ve ever encountered. Reaching out for assistance feels pointless, messages are ignored, follow-ups is going no where, and I am left feeling like my concerns simply doesn't matter to them.

The contract aspect is even more frustrating. From my perspective, it feels like they are eager to lock me into an agreement but have no real interest in supporting me after that point especially after I have indicated I do not want to renew . Every attempt to reach them has been unsuccessful
Overall, this entire experience has left me feeling stuck, unheard, and completely let down. If you’re considering working with this company, I would strongly recommend reviewing every detail carefully and being prepared for very little support once you commit. Based on my experience, the level of care and communication is extremely poor.
Afua
Premium Healthcare

In my personal experience, NourishCare has been nothing short of exhausting and disappointing. Their customer support feels practically nonexistent slow responses, vague answers, and an overall sense that no one is actually interested in helping resolve issues. Every attempt I made to get clarification or support left me feeling ignored and brushed off.

The contract process was even worse. In my view, it feels designed to lock you in while giving you as little support as possible afterward. Once you’re signed, good luck getting anyone to follow through on concerns or even acknowledge ongoing problems. With no meaningful assistance and no one taking accountability for anything.

Overall, dealing with this company has been one of the most frustrating experiences I’ve had with a service provider. I would strongly caution anyone considering them to proceed very carefully and make sure you fully understand what you’re committing to.

We have been using Nourish for about 18 months now with the last of our sites going live about 10 months ago.
From the very outset, the support we got from Nourish as a company was excellent. We had good thorough training, a very present project manager who was able to readily support as well as Nourish support desk who are excellent.
Setting up Nourish is so straight forward, it does take a bit of time to get support plans and timelines on to a high standard but the actual process of doing this is so easy. The support plan template means that everything is standardised, and it covers everything required including risks.
It is so easy to set up a timeline for a person, so we have been able to completely personalise each interaction/timeline for each individual person we support, meaning the data we are reporting is relevant and beneficial.
The whole Nourish experience has been and is continuing to prove to be extremely positive and it has been a pleasure to have been involved in it.

George was extremely helpful when contacted. He was able to provide detailed information and support within a very short period of time . I will recommend nourish care system to care providers.

Appauling customer care - you cannot get hold of anyone. The app has not worked for nearly 4 days and there is no information for a resolution on the horizion, we just keep being told a different team will be in touch in the next 48 hours.
Absolutely disgusting when this is meant to be the best care app going. We cant provide all the care we need to because the app never works!

Some of the worst customer service I have ever experienced. I have an issue confirming appointments and until that is sorted I cannot pay or produce invoices. This was reported yesterday morning, but still no update. My email has not been responded to and I can't get to speak to anyone on the phone. We will be moving away from them ASAP. Prior to this they have always been slow to respond to emails for support and we also have an issue where staff cannot access 1 persons care plan and Nourish are saying that they can't see a problem their end.

Would give it 0 stars if I could. We were very happy with Careplanner, but then they merged with Nourish. They simply have no clue. It takes days to access support. Homecare is already stressful to run, they do not make it any better. I really wish Careplanner didn't merge with them.

Absolutely a big mistake for the acquisition of CarePlanner. Support is none existent at Nourish Care. Phones are all setup to voicemail and no one ever bothers to come back to you. Only use them for CarePlanner rostering system

DO NOT TAKE THIS APP.
We were settled with care planner but got no choice when they merged with Nourish care. The nightmare begun. Difficult to contact support or if you do, some don't know what to do and even add to confusion.
It also took a long time onboarding so you cannot change anymore as it lapsed the time. or you will be penalised.
Running a care company is stressful enough and this will add to your stress further.

As a long-term client who has referred others to Nourish, I’m deeply disappointed by their lack of flexibility. Despite simple requests (like adjusting portal access), they refused to accommodate, insisting on costly bundled licenses instead.

Communication with Hannah (Customer Success) was polite but unhelpful—no effort to escalate or explore solutions. Worse, delays were compounded by team unavailability (due to events/leave), leaving urgent issues unresolved.