This system is absolutely appalling. It's not user-friendly for any governance tasks. You have to generate documents that come with other platforms as standard. I have used platforms like PASS, Birdie... Toon meer
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Lees wat reviewers zeggen
Worse Platform ever used , cant not review Risk assessments, so have to upload your own ,no generated alerts for training , Medications missing from clients Digital MAR charts that then appear aga... Toon meer
Since Careplanner was taken over by Nourish the support side is lacking massively. I've racked up around 6 separate issues now with the system not working as it should, and the "support" folk just gho... Toon meer
Joseph was extremely helpful this morning, not only dealing with the immediate problem but also pointing out where potential problems could arise in the future because of how we had 'Settings' set-up... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Nourish, we believe every life should be lived to its full potential. That’s why we’ve harnessed the best technology to help you plan, record, and coordinate and report on care quickly and easily. Our flexible digital care management software gives you accurate notes, complete oversight of your service and evidence of care at your fingertips. With more informed decision-making, together we’re improving the lives of everyone involved in care. Benefits of Nourish Record, plan and coordinate care in real-time on the go Secure and accurate notes for better decision-making Personalise care for everyone you support Save time on administration and collaborate more effectively Join up and connect all your technology We’re an NHS Assured Supplier of social care technology. Let us help you take your care planning to the next level.
Contactgegevens
Third Floor, Dean Park House 8-10 Dean Park Crescent, BH1 1HL, Bournemouth, Verenigd Koninkrijk
- 023 8000 2288
- hello@nourishcare.com
- care-planner.co.uk
2,4
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680 reviews
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Great services
Hannah Robert was been very patient with me throughout my training. She understood all my needs and kept me well informed. After each training, she will contact me to check my progress and asked if I needed help/support which meant a lot to me because I became very busy so anytime I got that phone call felt like a push for me to catch up in a good way. I really needed that push.
22 november 2023
Antwoord van Nourish Care
We love working with home care providers, and we know how hectic it can get caring for your community. That's why all CarePlanner users get a dedicated Account Manager like Hannah, who will work with you to make sure you get everything you need from our system, at your pace. Thank you for the review Sylvia.
Explained Very Well
Explained very well and made me comfortable to ask question on topics I was unsure on. Really good session, left the training happy with all questions answered.
16 november 2023
Antwoord van Nourish Care
That's what we love to hear Nada, we are here to make sure your service gets the digital support you need to best serve your community, thank you for the review!
A great training experience from the…
A great training experience from the trainer who was very knowledgeable and answered all questions.
2 november 2023
Antwoord van Nourish Care
We're delighted to hear your onboarding is going so well Julie, a good start is half the battle when it comes to digital implementation, and we look forward to working with you and your team the rest of the way. Thank you for the review!
Care Planner training
Alex who carried out the training was great, he went through all parts of the training and did demos and explained and gave answers to all the questions we had. He was very helpful, we all enjoyed the training and look forward to using Care planner, with ease. Thanks again Alex.
19 oktober 2023
Antwoord van Nourish Care
Getting started on the right foot is crucial to success with a new digital platform Eileen. That's why we give every CarePlanner a dedicated Account Manager like Alex. Alex will be with you throughout your time with CarePlanner, so we can better understand your service as you continue to learn more about our system. Thank you for the review, and here's to a bright future together!
Antwoord van Nourish Care
We take great pride in supporting our users so you can continue to support your community Kim, thank you for the review!
Excellent turnround time and service
20 oktober 2023
Antwoord van Nourish Care
Time is precious in care, as you well know Matt, that's why our industry leading support is always on hand to work with your team. Thank you for the review.
Outstanding customer service
Outstanding customer service, great scheduling system, would never use anyone else!
20 oktober 2023
Review zonder uitnodiging
Antwoord van Nourish Care
We're so proud to be able to support our users like yourself Lucy and it's always wonderful to hear about your experience, thank you for the review!
Rob is a great account manager for us, he's always happy to assist and answer any question asked. And never leave us feeling stranded.
Great account manager{ Rob} friendly and always there when we need his assistance.
20 oktober 2023
Antwoord van Nourish Care
We know how valuable your time is Jane, that's why every CarePlanner user gets a dedicated Account Manager like Rob, to work with you and make sure you are getting everything you need from our system. Thank you for the review.
Excellent time
13 oktober 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Time is crucial in care and we are committed to taking care of yours Oluwanifemi, thank you for the review.
We have been using Care Planner since…
We have been using Care Planner since July 2023. I personally find the system easy to use. The rostering side is organised, easy to allocate, and user friendly. Your able to put a lot of information on service user files and put diary entries in place for important information. I am able to use the system for auditing purposes and staff training. I am personally happy we moved systems as Care Planner has reduced stress levels regarding rostering and the support team are friendly and will always try help where they can.
10 oktober 2023
Antwoord van Nourish Care
Thank you for the review Becky, it's great to hear how our new users are settling into CarePlanner and how the transition has been. We will continue to work with you and your team to make sure you get everything you need from CarePlanner.
Excellent Training
We had our Initial Care Planner training today and Hannah was brilliant and very informative .
11 oktober 2023
Antwoord van Nourish Care
We're glad you enjoyed the experience Rakhesh, Hannah and the rest of the CarePlanner team are excited to be working with you!
Thank you for the review.
Happy New Custsomers…
Overall we are happy as new customers of CarePlanner, The system works well and I haven't seen any moments of any glitches. The support team is helpful and informative. There are a few features that we had on our old system that are in the pipeline at CarePlanner but so far they have delivered on all their promises. The system is easy to use also.
10 oktober 2023
Antwoord van Nourish Care
It's a pleasure to have you on board Wayne, we're looking forward to a bright future together as we continue to develop our system in collaboration with users like you and your team to produce the best software solution for home care providers possible.
Thank you for the review.
Alex was super helpful and answered all…
Alex was super helpful and answered all my queries
3 oktober 2023
Review zonder uitnodiging
Antwoord van Nourish Care
As your dedicated Account Manager Moureen Alex will always be here in case you have any more questions, thank you for the review.
Brilliant
Iddy was very patient and gave me enough time to enable us to understand how to use the system.
29 september 2023
Antwoord van Nourish Care
We are all about giving you the time you need Gloria, whether that's time with us to make sure CarePlanner is working for your service, or time with your team and the people they care for as a result of using CarePlanner with your service. Thank you for the review.
Very well prepared tutor and simple…
Very well prepared tutor and simple presentation. Highly recomend
25 september 2023
Antwoord van Nourish Care
Thank you for the review Matthew, we pride ourselves on making things as simple as possible for our users.
Great advisor Alex very clear and…
Great advisor Alex very clear and consise ...nothing too much trouble
12 september 2023
Antwoord van Nourish Care
Clarity is the key to success Sharon, so we are always available, with your dedicated Account Manager Rob and our industry leading support teams, to make sure things stay clear, simple and effective for your team, thank you for the review.
Excellent Time With Rob
I had a very good time with Rob. He was very calm and he made the content very interesting. I will love to have more sessions with him in the future.
14 september 2023
Antwoord van Nourish Care
As your dedicated Account Manager Rob will be with you every step of your CarePlanner journey Ebunoluwa, it's great to hear you've started on the right foot! Thank you for the review.
The product itself is a simple and…
The product itself is a simple and powerful one that does what they say it will. Customer service is second to none. My allocated manager - Alex has been brilliant and he was the only person we have had to deal with if we had any issues. I had to chop a star only because of time they are taking to release further new functionalities to keep with the growing demands of the care sector.
12 september 2023
Antwoord van Nourish Care
We're big believers in keeping things simple and personal, thank you for the review Kowcigan, and thank you for the feedback too, we develop our new features through collaboration with our users and we always welcome input like yours.
Responsive and Helpful
Responsive and Helpful
Rob has been really helpful in helping us move a number of branches across, nothing is too much trouble! Any questions we've had he has been able to run through to make sure we fully understand. 5 out of 5
11 september 2023
Review zonder uitnodiging
Antwoord van Nourish Care
Getting set up on a new system is incredibly important, that's why we give all of our users a dedicated Account Manager, like Rob, to work with you every step of the way Annie, so we can make sure you get everything you need from us, thank you for the review.
Very informative and well presented
Very informative and well presented. I enjoyed every second of it. Well done.
12 september 2023
Antwoord van Nourish Care
That's what we love to hear Crispen, thank you for the review. We're very excited to work with you and your team!
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