Unitel Direct Ltd Reviews 3.409

We have been with Unitel for many years. They done an amazing job at the beginning putting together an excellent package and website. We have recently wanted to update it and this has been a smooth process and done quickly. Much appreciated.
Michelle, Jason and Toby have been brilliant calling and emailing me to check to make sure everything was up to date and okay.

I tried to give my friend my old Unitel domain which was currently in it's "expiring" grace period according to nominet. They want a whopping £99+VAT just to generate the IPS code! They could've done it in the time of my phone call, it literally takes 30 seconds to generate the transfer code.
So instead I paid the Nominet £10 dispute charge and won it anyway.
Absolute scam of a company!!

AVOID AVOID AVOID!!

This company ties you into a contract and makes the terms & conditions impossible to cancel the agreement. I forgot to cancel the initial agreement so it rolled over 12 MONTHS. So I wasn’t happy with the service and tried to cancel it but they said I need to wait another 12 months so I set a reminder to cancel it. Then I tried to cancel it on 22/01/2026 for renewal on 28/01/2026, but apparently you have to notify 30 days before agreement so it’s rolled over 12 months. I’ve made numerous calls for people to get back to me and they haven’t now I’m sat here reading my “Notice of honour” letter threatening me to pay £1377. If your a small business and work hard for your money avoid this company

Melissa has been great looking after my profile. Very much appreciated.

James wright

J Wrights kitchens & Joinery

Melisa and Jason as always, were friendly polite and courteous. A pleasure to deal with

Kevin
KJL Upholstery.

Unitel have been great for my decorating business! Couldn’t recommend them more!
Thanks
Kevin C
Kevin’s Decorating Services

Always happy with Simon and Jason 's services.

I was very happy with the way Jason with my complaint. Avoid a man called Simon Evans at all costs

AVOID THIS COMPANY!!!!

My partner was pressured into an internet advertising package in July 2024. They set up an agreement over the phone and emailed him documents to sign electronically, which he never signed.

Despite this, they insisted he was tied into a contract. He did agree initially verbally over the phone 4th July 2024 then after numerous phone calls regarding his payment details 11 July 2024, He contacted them repeatedly to say he was unhappy with the service, but they continued to pressure him.

He is not in good health, and the way they spoke to him made him feel he had no option to cancel.

They sent “stat reports” that were completely useless to him (he is colourblind), yet charged £298.80 a month for them.

When he challenged this, they became threatening over the phone, saying he had no choice but to pay.

After his card was stopped, unfortunately I was unaware they had escalated the situation by involving a debt enforcement agency and sending monthly payment links. Which he has been paying from his own account. This is still happening.

In my experience, their behaviour has been aggressive, misleading, and completely inappropriate — especially towards someone vulnerable.

JASON was Very helpful.

Very helpful and always in contact for any problems and always ring for follow ups

Great service off Jason

Didn’t get any justice by paying them with ZERO business for the money I paid. They said they did a lot but I saw absolutely no results.

Now they are forcing me to pay for another 12 months subscription because I didn’t email them to cancel even though the last 6-8 months I have explained regularly to them I am not happy with their service and extremely disappointed and felt my Money has been completely wasted.

Rather than understanding they are forcing me to pay for the whole 12 months again or they will are threatening court action

Had a very positive experience with Jason was helpful.

Extremely disappointing and stressful experience with Unitel Direct. If I could give ZERO STARS I would!

Over the past few years my small business has been sold multiple “SEO” and marketing services that have turned out to be completely unnecessary and vastly overpriced for what is actually being delivered. What started as a basic service gradually turned into thousands of pounds per year in additional products that were repeatedly upsold.

When I finally reviewed the services in detail it became clear that much of the work described is generic SEO boilerplate that most web hosting or basic marketing packages already include.

In January 2026 I formally requested cancellation in writing. I have since found multiple emails confirming this request and clearly stating that I wanted everything cancelled and that I did not authorise further work.

Despite this, Unitel Direct have continued to insist the contract has rolled over for another 12 months and are refusing to cancel services unless an outstanding balance is paid first.

Even more concerning is the way the situation has been handled since raising the dispute. I have received repeated phone calls throughout the day followed by WhatsApp messages threatening legal action if I do not immediately respond. This is not an appropriate or professional way to deal with a genuine contractual dispute with a small business.

Instead of attempting to reach a reasonable solution, the approach appears to rely on pressure tactics and intimidation.

I have now formally disputed the charges and requested copies of the signed contract, a full breakdown of services and confirmation that no further charges will be raised.

My advice to any small business considering working with Unitel Direct is don’t do it!

Unfortunately this has been one of the most stressful and disappointing supplier experiences we have encountered as a business.

my account manager Jason was very helpful

O % they took money from you and waisting your time and specifically Megan she only call you for give good reviews but they not work how mouch you paying them i paid them full amount 2monnths ago and no reply.

Pls don't go with them

I had a problem with my wifi which I reported mid January, I was sent a new router but this would not connect to my digital phone. I have continued to request help but we're now into March and I still have no wifi. As a small business it has been extremely challenging, embarrassing in front of customers and upsetting, not to mention loss of earnings. The staff are always polite and assure me they're doing everything they can but I still have no wifi. I sent a complaint email last week and did not even receive an apology in their response. I certainly regret entering a contract with this company and will not be renewing.

Mellissa and her colleague were extremely helpful. I would give them ten stars if I could. So polite, and so very helpful.
Ty Mellissa and you colleague