Universal Holiday Reviews 26

Adam has been a great travel guru in helping to sort out this trip to Japan. He has been full of helpful advice, made great suggestions and been on call via WhatsApp to help out during the visit. My trip started with a direct flight with JAL, 1 night in Tokyo, 2 nights in Hiroshima, 2 nights in Osaka (where he has been super helpful with a hotel issue). I am going onto Kyoto then back to Tokyo. All the travel in Japan has been booked by Adam on the Shinkansen bullet train. Vouchers with QR codes could not have made this simpler. This has been a fabulous adventure and I will use this company again - next year....South Korea? Thank you Adam. Best wishes, Fiona O

Mark is without a doubt the best travel agent I could have hoped to find. From the very beginning, he took the time to listen carefully to everything I wanted and consistently recommended the best options available to suit my needs. I booked a trip to Japan with a cruise to South Korea, and throughout the entire process Mark provided clear, detailed information right through to the very end, which gave me complete peace of mind.
He is exceptionally professional, genuinely helpful, and goes above and beyond to make the whole experience smooth and enjoyable. I truly hope more companies recognise the value of employing people like him. Not only is he excellent at facilitating travel with outstanding service, but he is also a very engaging and pleasant person to speak with. Hats off to Mark — an absolute credit to his profession.

The attention to detail and most importantly, listening to the needs of the client, are highest on their agenda

Mark was very helpful with providing the answers to our questions. Very professional and friendly service!

I have one word for them! ‘Amazing’

From start to end, they were super professional! Very supportive and trustworthy.

I recently booked a multi-city trip with my wife through them—Seattle to Istanbul with a two-day stay, then on to Lahore, and finally back to Seattle. The entire experience was excellent. They also arranged our stay at the Hyatt Regency Ataköy at very competitive rates. Highly satisfied overall.

From start to finish, our holiday was nothing short of perfect. Everything was so well organized. The staff were friendly, professional, and always ready to help. The accommodation exceeded our expectations: clean, comfortable, and ideally located. Each activity ran smoothly and offered the right balance of relaxation and adventure. It truly felt like everything was taken care of, allowing us to just enjoy and make the most of our time away. We came home with unforgettable memories and can’t wait to book our next trip

My trip to Singapore with this tour package was absolutely amazing! Everything was perfectly organized – from transportation to hotel stays. The tour guide was super friendly and shared lots of interesting facts about the city. The itinerary was a great mix of modern highlights like Marina Bay Sands and Gardens by the Bay, and cultural gems such as Chinatown and Little India. There was also plenty of free time to explore on my own. I’d highly recommend this package to anyone who wants to discover Singapore in a comfortable and worry-free way!

We Booked our trip to japan through them. We had a great experience. The way the trip was planned out made it easy for us to travel without any hassle.
Would book with them again!

Excellent service and great packages with good prices. My wife and I are totally satisfyed!

Excellent service from Adam, very professional and helpful, he made booking our Japan family holiday easy and stress free, would highly recommend.

When I went to Japan and Vietnam, I used their services, and to be honest, it was the best choice I've ever made. They helped me with everything, and their services made every day of my trip so special. I would like to book additional trips with them; they are highly recommended.

Very helpful and reliable , would reccomend

Good product knowledge and customer service engagement. Was very helpful and provided detail regarding my tour. 5 stars

Amazing absolutely lovely, so smooth and convenient

Amazing experience. I has sooo fun and the people, service and quality of the travel was top notch . Can’t wait to go again. Definitely recommend.

Great experience

He’s a very good agent, nice travel experience and he is the man for the job, he knows what he is doing and would not take advantage of you. Excellent job

Universal Holiday made our family trip to Vietnam effortless and unforgettable! Their team was professional, responsive, and guided us through every detail—from flights to tours. Everything went smoothly, and our itinerary was perfect for the whole family. Highly recommend

I booked my family trip through this company and had a great time working with them. They give you options based on your budget and other needs. Trustworthy and Professional.