Upperclass Fashion Reviews 

I needed Blundstone boots quickly before a trip. The website was easy to navigate, and I found my size without any hassle and cheaper than anywhere else I could find. I reached out to their customer service team to confirm stock availability and that it would indeed be delivered the next day to which they ensured it would, even with me being a bit sceptical as it was already 12:30pm by the time I ordered it.

But the boots arrived promptly the next day, neatly packaged and exactly as pictured. They’re well-made and held up perfectly during my travels.

Thank you to the team for the smooth experience and attention to detail. Highly recommend for anyone looking for quality items with reliable service.

Fantastic Customer Service! I ordered a pair of boots from here and the quality as well as delivery were amazing. Will definitely recommend to family and friends.

Customer service could be better here and the overall quality of the leather wear could be much better considering the high price.

I would highly recommend this company - from start to finish! Accidentally ordered incorrectly and the team were incredibly friendly and accommodating with amending the order. Didn’t affect delivery times and kind communication. The boots themselves are just a dream - really reasonable for what arrived - I would certainly not hesitate buying from these again!

Horrible

Ordered through amazon. Boots never arrived, claimed they did. I checked twice at the shop. It was never there. Waiting for the refund already since October! Never ever will I buy from them again!

I recently purchased a leather jacket from these guys but had to return it due to it being too big (the jacket itself was great quality).

The customer service regarding the returns and refund process has been excellent.

Fantastic service throughout and special mention for Carolina who handled my return.

Highly recommended seller!

Ordered a pair of New Rocks via Amazon, not really thinking anything of the fact it was a marketplace seller as I've never had issues before. Boots arrived, tried them on and noticed that they didn't fit well. When I checked the boots, they had sent the wrong size, but what's worse is they had overlabelled the size on the box with a sticker saying the correct size, suggesting they knew it wasn't right!
Scheduled a return via Amazon, but heard nothing after a few weeks. Contacted the seller who kept saying they were looking into it, which I believed, although nothing happened and they kept stalling. I've had to go through Amazon customer service as the seller has been unhelpful and it's now taken EIGHT WEEKS to sort a refund out.
I would avoid buying both direct and via Amazon at all costs. Also beware of the positive reviews - a lot of them read like AI and I am struggling to believe anyone has had a positive experience.

Had a terrible experience ordering a pair of New Rock boots with them, they were the only place that had the style I wanted in stock and I decided to order them. Unfortunately things did not end up so well as the parcel was sent via DHL Parcel UK, I work from home so am in all day and never had a knock on the day of the delivery, the parcel was then delivered to a DHL service point which I never asked for, unfortunately I requested and never received a pickup code 3 times from DHL in the next 10 minutes after finding out which I never received so I went to the local store that it was delivered to to see if I could retrieve it… unfortunately to my horror I found that the parcel had been marked as collected in my time of walking and I couldn’t try to request another pickup code. The parcel was not signed for in my name.
I contacted upperclass who said they were “investigating” which I waited a full 15 days for any movement to be told that the parcel had been delivered and there was nothing else to be done about it. I didn’t even want a refund I just wanted the item I ordered. So now I lost £200, luckily though schuh had the same ones in stock… should have just gone there. I see my expeirence mirrors that of others with this shoddy company.

Bought a sheepskin flying jacket online from Infinity Leathers (much cheaper direct rather than through Debenhams), but unfortunately, picked the wrong size (too big). Messages to say it was being returned and Carolina was really helpful with what to do. Incredibly, I picked one too small as a replacement(!), but finally got it right third time. Refunds for the first two came through quickly and Carolina always responded to me quickly.
Best of all, the jacket is very good quality (far superior to an equivalent from M&S).
Strongly recommend buying from Infinity Leathers

Lovely jackets, lovely service.

I recently bought a pair of NewRock shoes from Upper Claas, and I couldn’t be happier with my purchase. Not only was the price significantly cheaper than anywhere else I checked, but the quality and style of the shoes are fantastic! The fit is perfect, and they’re incredibly comfortable to wear. The customer service was also great, and my order arrived promptly. If you’re looking for NewRock shoes at an unbeatable price, Upper Claas is definitely the place to shop. Highly recommended!

I just love the quality of the jacket I received today.
10000 stars 🔥🔥🔥

If I could give zero stars…
Absolutely shocking customer service, ordered an expensive pair of boots for a 40th birthday present that never arrived. I was constantly fobbed off, told they were “investigating” and had to wait, at the end of the 15working days told me to wait for another week. No evidence of any investigation (despite repeated requests for information about the extra parcel insurance I’d paid for and proof or their actions) they then just ignored my emails. The tone in any communication from them was patronising and condescending. After radio silence I opened a case with PayPal, who refunded my money within 5 days. Awful scam company who don’t care once they have your money. I can see from other reviews this is a common experience. AVOID!

Disgusting, item not as described….returned back to them… refusing to give a refund.
DO NOT USE

Purchased a pair of New Rock Boots for my daughter, after 2 wears the metal lace eye hook totally came off. Called and spoke to sales/customer service at Upperclass Fashions who wasn’t overly interested or helpful but did say that this was a known fault with these boots. He sent me a return label and told me to send them back for a refund - which I did the very same day.
Over a week later, I called for an update, provided tracking number and order number and was told they had been received and that a refund was being processed and if I hadn’t received the refund by Monday to call again. I waited until Thursday which is over 2 weeks since they were returned and the same guy was so super unhelpful, refusing to refunds claiming that they couldn’t refund until
The item had been received - I reminded him that they had been received and he was the person who confirmed so last week, he said he doesn’t remember that and he didn’t care what review I gave.. I am now going through my credit card company to reclaim the payment.

I bought a pair of boots on the website, but unfortunately, the parcel got lost. I searched with neighbors but couldn't find it anyway and had confirmation from Royal Mail that the item was delivered. Frustrating.
I spoke with Steve from Upperclass who promptly escalated the issue with Royal Mail, but in the meantime they sent me another parcel on the same day I was in touch so I don't have to wait. I appreciate their prompt reply and empathy to solve my case, I would definitely do business again in the future.

A very pleasant experience with purchasing a Toscana Sheep Skin for my wife. Service was good and reliable.
The coat was a present and I originally bought the wrong size. Tariq the store Director was most helpful with the exchange and had a new coat made for the exchange. All within a week.
Definitely would go back again.

Bought my second jacket from Upperclass . The jacket was delivered in few days . The customer service and the jacket were amaizing . Needed to swap my jacket I had no problems to pop in the shop and have it done . The jacket itself : very nice soft , genuine leather , very soft shearling insulation ! Keeps you very comfy during the cold season . The shop has a plethora od opportunities to find a jacket which thicks sll the boxes ! Thank you Upperclass for your business . 5***** star company !

Purchased a Mens Leather Mid Length Coat - Ashwood from Upperclass Fashion. Delivered in three days and I have now had the coat for a few months and I am happy with the fit and quality for the price I paid.