Uproot Clean Reviews 731

I ordered on 4/14 and was told delivery would be on 4/19. Today is 5/6 and I still have not received my order and can't file a claim

I ordered from the website and my AmEx card was billed immediately. Nearly 1 month later, I haven't received the washing machine cleaner products I ordered, and, despite writing to their help page twice, NO product has yet arrived. I want to cancel my order and get my over $50 back. This feels like a SCAM!

I ordered the grooming kit because of the advertised quiet motor. It was not quiet, and my dog would not tolerate it. The customer service agent tried to convince me to keep it, then eventually initiated the return for me. I shipping the product back in pristine condition. My package shows as received at the facility two weeks ago, and I still haven't received my refund. I have emailed the company multiple times, and no one is responding. Do not buy from this company!

DONT PLACE YOUR ORDER-

I placed my order on April 27. My order still shows it has not shipped. It has been 8 days since the orde was placed and they were paid. I have reached out to customer support and received no response. I am giving this company my lowest rating since they have been paid, my order has not been fulfilled and I have received no response when I reached out to customer support.

Also if you have a problem, there is no phone number for this company.

If I ever receive the product I will update my review but as of right now I believe this company is a SCAM.

Don't order from this company. Horrible customer service (more like non-existent customer service). Website says that orders ship in 1-3 days, but my order has been "being prepared" for 2 weeks with no change in status since the day I placed the order. There is no way to talk to a live person via phone and emails to the "help" address are not answered. I will never order from this poor excuse for a company again and will report them as a scam to my bank.
UPDATE as of 5/21 still don’t have my order and I get no response to my emails, which are the only way to contact Uproot.

I feel this is a very unscrupulous company. I ordered from them when they were offering a buy 2/ get 2 free. My invoice stated exactly that: buy 2/get 2 free. I received ONLY 2, not 4 and my invoice was changed to looking like I only ordered 2. Ive tried contacting the company 3 times and have not received even One reply. I would tell everyone to be very careful when ordering: take a screenshot of your order and don't expect to be able to return anything because they will not acknowledge your existence. There was no return address on the package..

As appears to an ongoing issue for this company, they have taken on more orders than they have the inventory to fulfill in reasonable time frame. My order was placed two weeks ago and still has not been shipped. Unfortunately, they have no phone number to reach a live person and do not respond promptly to inquiries either through e-mail or on their website when they get in over their head. I could understand if they were honest about the expected time frame for order fulfillment and apologetic for the delay. It's not okay to ghost customers. If you do not wish to order a product with no idea when it will ever be delivered, do not purchase directly from this company.

I placed an order with Uproot Clean on April 14. As of May 1, I have not received the product and have seen no shipping updates or tracking progress.
I have attempted to reach customer service through every available channel: emailed the help email, emailed Janine directly, sent texts, messaged via Facebook Messenger, and posted comments on their Facebook page. I have received no response on any channel.
The company does not publish a customer service phone number, which makes resolution nearly impossible when emails go unanswered. I have now opened a dispute with my payment provider to recover my funds.
I cannot recommend ordering from this company until they demonstrate they can fulfill orders and respond to customer inquiries.

I ORDERED WASHING MACHINE AS WELL AS LAUNDRY SHEETS.
IT HAS BEEN 15 DAYS (WEBSITE SAYS I SHOULD RECEIVE WITHIN 7 DAYS)
I HAVE NOT RECEIVED MY ORDER.
I HAVE EMAILED AS THE WEBSITE SUGGESTED.
I DID RECEIVE A FB MESSENGER MESSAGE STATING THEY WOULD LOOK INTO IT, BUT NO REPLY.
I AM BEGINNING TO WONDER IF THIS IS A SCAM????

I ordered the turbo cleaner. Site says shipping in 3-5 days. I never received my products. I sent emails and called. I left messages. No one will get back to me. I believe this is a scam company

Same crap... They dont ship on time.... Ill ne wr know if the tabs were worth it .... Cancel

Ordered pro cleaner 12 days ago, $100+. Have not received replies to all inquires. Tracking indicates waiting on fulfillment still. Thinking this is a scam. Still waiting!

I needed to return my order, customer service started out great, and mailed it back and paid for the postage, they asked that I send them the tracking number so they can keep a lookout for it. They received it on 4/15/26 it is now 4/27/26 and there is no response from them, I have sent several emails asking for updates and nothing. So now I have no refund and no product. Plus cost to ship it back. So disappointed in this company, that they would just stop communicating, can’t seem to find a customer service phone number. Do not buy from them

The washing machine tabs are not shipped in 1-3 business days, as advertised. I’ve received no shipping updates, but I am receiving multiple daily emails, advertising more of their products. I don’t need emails that claim I’ll lose a discount code if I don’t hurry up and order more. I want to receive the products from my one and only order, in the time frame advertised. For customer service- there is an email only, which boasts a 4 hour response time. I’m responding to every spam email they send with a request for a shipping update and have received none. If you can’t fill orders, stop advertising and get your business model in order.

Ordered induced by BOGO. Buy 2, get 2 free. So I ordered 2. So they sent 2 at full price. Their very confusing site had an additional button to hit to get the BOGO deal. Bad advertising and the company did not care after I contacted them. Caveat Emptor.
Now I am deluged daily with their ads. Unsubscribe request is ignored.
Worst if all… grocery cleaner tablets are cheaper and better.

DO NOT BUY. Their customer service is non existent. Ordered on the 16th. Not a reply or update to any of the emails I've sent. "Tracking" says still being processed come back later. How much later? Their page says shipped in 3 business days. It is now the 23rd. They sure took my payment within minutes of ordering though. They even conned me into " upgrading" to a $109 batch of washer cleaner which somehow took off the deal of buy one get one that I originally signed up for. I have since been informed that was an unneeded upsell scam. Buyer beware. At least read the reviews on their social media first. I wish I had.

I placed an order for laundry cleaning tablets on 4/13/2026. It is now 4/22/2026. I received an order confirmation email, but no shipping confirmation email. So much for 1-3 day processing to ship! Tried to track...the only info the website says is order placed.

Have reached out to Uproot Clean via website contact 1x and email 2x. No response during the middle of the week. I am just about ready to call my credit card company and reverse charges.

Sonya Fontaine

DO NOT ORDER FROM THE COMPANY! Placed an order on April 9th. The same day you charged my credit card. Eleven days later nothing delivered. I have sent several emails to This company over the last couple of days and no response!

Doesn't work as intended. They also charge you to ship your return back to them. What a great policy for something that doesn't function as advertised.

I made an order and somehow I ordered it twice. I requested it be cancelled and it was. I was charged for both orders and they stated that they had processed a refund but I have NEVER received the refund and now they will not respond to the emails I sent them