uptownie.com Reviews 521

The only reason I am giving 1 star is because that's the least possible option. It takes a huge effort to reach the customer care who has no idea on the expected delivery dates. It has been almost 2 months since I placed me order and the order is yet to be dispatched. I requested to return my money and make the order as COD which they said is against their policies. I guess their policy is just cheating people and delaying orders till the person tires and forgets about their order.

Even 1 star is too much... they are frauds. Worst online brand ....it's not even a brand it's fake site..which will only take your money and no product.

Extremely poor service. I placed Order #664873 back on 24th February, and it has still not been delivered. It has been over two weeks, which is well beyond the promised delivery timeline.
I have received no updates regarding the delay. This is completely unacceptable for an online shopping platform. I am requesting an immediate delivery or a full refund to my original payment method.
I would advise others to be careful before ordering from this app.

I would like to report the website associated with the brand Uptownie for potentially misleading e-commerce practices and harmful consumer experience.

I placed a paid order (Order #658682) on their website for a product that was advertised as available. However, even after more than month the order has not been dispatched and no valid tracking details have been provided. Customer support repeatedly sends generic responses mentioning “technical issues” but does not provide a delivery timeline or resolution.

This behavior appears misleading because customers are allowed to place and pay for orders even when the company may not be capable of fulfilling them in a reasonable timeframe.

Horrible experience - placed an order on 16 February and till date waiting for an update in terms of when the delivery is likely to happen. Their only response is that the order is under processing and I should wait for a bit. Messed up business - never ever buy from them!!

Also there is no way of cancelling the order - they won’t let you!

Please be cautious when ordering from this site. I had a split order where one order was fulfilled, but the other has still not been processed. Each time I reach out by email, the only response I receive is that there is a “technical issue,” without any further update or resolution. Calls to their support line have also gone unanswered.

It has been almost a month now. Additionally, the return was issued as store credit, which makes it uncertain whether it will actually be usable if orders are not being fulfilled. Sharing this experience so others are aware before placing an order

Review after Uptownie response to my initial review: when I contacted Uptownie with the number provided I got an automated response that they will get back to me in next 24 hrs. Its been 3 days and no one has still contacted me. Please don't fall for these frauds.

Let me begin with the delay! The product was delivered about 15 days late, quality of the product though it mentions cotton was polyester jersey material and last of all when i requested for return, the app said return processed but no actions no calls or even any updates from the company! Following up with the team has been a terrible experience as well!

Would not even recommend this site to Chapri audience

Placed an order on 24th Feb and it's 10 march and order not received.
No update on order. Looks like a scam. Very poor customer service which is barely contactable. No option of cancellation or refund.
Please do not place order with them.

After n no. Of msg u people are not responding on WhatsApp

Guys dont place order with them ur hard earned money ll be lost in there scam

Finally m forced to comment here and seeing there are so many like me

Very poor service, poor management, no track of order, no active contact number shared on website, have to call 50 times on customer care number

I don’t even want to give a star because they don’t deserve any
Extremely disappointing experience with Uptownie.

I placed an order on 4 February 2026 and as of 6 March 2026 (over one month later), the order is still showing as “processing”. No shipping update or tracking details have been provided.

I have tried contacting their customer support through email and also reached out through their Instagram posts, but there has been no proper response. In fact, my comments asking for an update seem to be getting deleted.

What is concerning is that when I checked social media, many other customers appear to be reporting the same issue — orders not being delivered and lack of response from the brand.

A delay of this length without any communication or transparency is unacceptable for an online business.

I hope the company either delivers the order immediately or issues a full refund. Until then, I would strongly advise others to be cautious before ordering from this brand.

It’s been 8 days and I have no update on my order

Horrible experience. It's a scam. unreasonable delivery timelines. wrong / incorrect product descriptions. no customer service. incorrect cotact numbers on the website. Stay away stay alert . Dont buy from Uptownie

They are fraud customer service dont reply nor they deliver nor they give refund

Fake website very bad experience they took no response about Delevry they took almost 1 month for Delevry and very bad qouility of clothing please dont but if u want make sure do cash on Delevry

Order not received neither payment

This is ridicules that these people are only giving false commitments again and again about delivery.these people are creating fraud site and making people fool.

Pathetic product quality and poor fitting.
Return only once allowed,
No customer service, calls and messages go un answered.
Store credit also can be used only 1 voucher per new purchase,
Totally scam and poor service.

Do not buy anything from Uptownie.com They are straight up frauds. I made pre payment for a halter neck dress.It’s been 10 days already and no updates are sent even after sending multiple mails, calls and messages to them. They are even deleting my instagram comments.

I have placed the order on 28 Jan and till date 15 feb haven't received the order yet. They aren't agreeing to refund as well since their customer service team says it is with the processing team and the order cannot be cancelled. They aren't shipping the product, neither cancelling it,nor refunding it. Pathetic customer service.

I have placed order with uptownie on 30th of Jan 2026 and till today ie 13th of Feb 2026 - they keep saying techncal issue and no sign of when the order will be delivered .
They are not prepared to cancel the order as well
PLease do not buy from them