Urban | Massage & beauty at home Reviews 2.961

TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

He was fantastic. From the moment the session started, everything felt smooth – honestly, a total 'smoothie experience' (effortless and flowing). I was able to fully relax and not worry at all about w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My Experience was great. Professional and friendly Whilst I had booked my deep tissue massage for lower back pain, I really had no idea how much it would help. The Masseuse was thorough and helpful... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is my second time using Urban Co in England when I fly in from the US. Both experiences have been amazing with my masseuses. I highly recommend this booking platform.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Massagetherapeut
  2. Schoonheidssalon
  3. Nagelstudio
  4. Osteopaat
  5. Fysiotherapeut

Info over Urban | Massage & beauty at home

Geschreven door het bedrijf

The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.

Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.

Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.

Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.

Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.

Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.

Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!

Our commitment to your safety

Geschreven door het bedrijf

We take your safety seriously
We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety

Our cancellation policy

Free cancellation up to 24h

We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.

Contactgegevens

  • Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk

  • urban.co

Refer a friend, get £15 off

Invite a friend to join Urban, you'll both unlock £15 off a treatment

4,7

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I had an urban massage done by Kyziah …

I had an urban massage done by Kyziah and she was absolutely amazing. She is really well experienced, extremely gentle yet able to use her skills to ensure you get the best out of the massage. I kept complimenting how soft her hands were! I’m more than happy with my service and thanks to my sis for gifting me this as a voucher, I would defo recommend and use urban again.

1 april 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Wow, thanks so much for the 5-star review. You're in great hands with Kyziah, they clearly did an amazing job. We're so glad you had a lovely experience using Urban and hope to see you again for another treatment soon.

Beoordeeld met 5 van de 5 sterren

Excellent Sciatic relief

Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of stretches and light massage …. On a personal level I never knew nerve issues could be so painful ! But u go through it to come out the other side . He was very professional and could measure my pain with the stretching .
My mobility and pain have significantly improved
💯 recommend

12 april 2026
Review zonder uitnodiging
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Wow, 5 stars is great to hear. Jithin is such a great therapist, we're so glad you got to experience their magic. We're so glad you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!

Beoordeeld met 5 van de 5 sterren

Osteopath

David arrived punctually, set up, and after asking a history, went on to treat my bad back, which I had injured a few days before. He was gentle and caring. He warned me I would be tired that evening, which I thought would not happen- he was right! I was asleep at 8:30 and had my first good nights rest in days. I woke up and my back felt so much better. The following day it was 200%
Thank you!

7 april 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Thank you for taking the time to leave us such a kind review, Candy. You're in great hands with David, they clearly did an amazing job. We're glad you enjoyed your treatment and hope to see you soon for your next session.

Beoordeeld met 4 van de 5 sterren

Not sure what to make of this company

Not sure what to make of this company, they send me an awful lot of emails - I do remember having a good massage from them some months back...

9 november 2025
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Thanks for your feedback, Ruchi! We’re really glad to hear you enjoyed your massage. We’re sorry if our emails have felt overwhelming — you can easily manage your preferences anytime, and we’d love to welcome you back soon.

Beoordeeld met 4 van de 5 sterren

The massage was really good but I asked…

The massage was really good but I asked for a relaxation one. The lady pressed all the knots out from my back. Two days later I had really bad back and leg pain. My sciatica got triggered and I am in a lot of pain.

5 april 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Hey Yasmin. Thank you for leaving us a review. We’re really sorry to hear this, especially as you were looking for a relaxing treatment. This isn’t the experience we want for our clients, and we understand how uncomfortable this must be. Please do reach out to us at info@urban.co so we can look into this further.

Beoordeeld met 1 van de 5 sterren

No show…

Confirmed and booked the night before and then the therapist was a no show and there was no explanation or warning or offer of replacement.

28 maart 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

We’re really sorry to hear about this experience — that’s definitely not the level of service we aim to provide. A no-show without any communication is not typical, and we completely understand how frustrating that must have been.

Please reach out to our support team at info@urban.co so we can look into this for you.

Beoordeeld met 5 van de 5 sterren

Excellent massage

So far I have had two massages from massage therapists through Urban. My sister in law bought me a £100 voucher. One was in London where I live, and I booked the other in Birmingham when I was there visiting my mum. Both times I’ve been very impressed with the practitioner. They have both arrived on time, set up quickly and given me exactly the treatment I was hoping for. Great knowledge and technique. I will definitely continue using the app in future.

3 april 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.

Beoordeeld met 5 van de 5 sterren

Amazing app great work

Amazing app great work

6 april 2026
Review zonder uitnodiging
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Thank you for the 5-star review, Habib!

Beoordeeld met 5 van de 5 sterren

Very nice

Very nice! Good idea they can come to your place

4 april 2026
Review zonder uitnodiging
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Thanks so much for the great review, Saadaf– we really appreciate it.

Beoordeeld met 5 van de 5 sterren

It's so easy to book exactly what…

It's so easy to book exactly what experience you'd like at the time that suits you and the service is incredible.

23 maart 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Hey Tova, thanks so much for your positive review – we're so happy you enjoyed your treatment! We hope you continue to feel well rested.

Beoordeeld met 5 van de 5 sterren

Renata was amazing

Renata was amazing. Very considerate and gave a great massage.

25 maart 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Renata sounds amazing – so glad they gave you such a great treatment.

Beoordeeld met 4 van de 5 sterren

Good but can be better!

I paid for a Thai Oil Massage and paid in addition for 3 12 minutes of Neck, Feet and Scalp. Didn't feel received value for money for the 3 additions. However, the 60 minute massage was very good.

31 maart 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Hey Shrinivas, great to hear you enjoyed your 60-minute massage treatment! We appreciate your feedback regarding the add-ons really helps us to keep things great, so thanks for taking the time to let us know your thoughts! Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

I’m 5 months pregnant and active

I’m 5 months pregnant and still fairly active, so I was a bit particular about who I booked. Georgiana put me at ease straight away and quickly picked up on where I hold most of my stress.
She adjusted the pressure and tempo throughout without me needing to say much, and really focused on the areas that needed attention. I left feeling properly relaxed and looked after — exactly what I needed.

2 april 2026
Review zonder uitnodiging
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Hey, Sangita– thanks for such a lovely review. You're in great hands with Georgiana, they clearly did an amazing job. Hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

My therapist was very professional and…

My therapist was very professional and friendly. She asked my preference for the session, also provided advice for other treatments. I would be very happy to book another session and highly recommend her.

13 maart 2026
Logo Urban | Massage & beauty at home

Antwoord van Urban | Massage & beauty at home

Thanks so much for the 5-star review, Fatma. We're glad your treatment was exactly what you were hoping for and can't wait to see you again soon!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer