He was fantastic. From the moment the session started, everything felt smooth – honestly, a total 'smoothie experience' (effortless and flowing). I was able to fully relax and not worry at all about w... Toon meer
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Lees wat reviewers zeggen
My Experience was great. Professional and friendly Whilst I had booked my deep tissue massage for lower back pain, I really had no idea how much it would help. The Masseuse was thorough and helpful... Toon meer
Bedrijf heeft geantwoord
This is my second time using Urban Co in England when I fly in from the US. Both experiences have been amazing with my masseuses. I highly recommend this booking platform.
Bedrijf heeft geantwoord
Excellent . Jithin was excellent . I was struggling to operate Saturday , unable to walk and in constant pain from sciatic glute pain . Sunday morning I booked him and he put me through a series of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Urban | Massage & beauty at home
Geschreven door het bedrijf
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Geschreven door het bedrijf
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Contactgegevens
Great Suffolk Street, SE1 1PP, London, Verenigd Koninkrijk
- urban.co
Refer a friend, get £15 off
4,7
Uitstekend
3K reviews
Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Use Urban regularly
Use Urban regularly. Tried a few different massages therapies and left happy every time
17 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Ella, great to hear that your treatment left you feeling great! Hope to have you back again soon.
Great wax with Hemangi
Great wax with Hemangi, would definitely recommend her.
31 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the review! Hemangi sounds amazing.
Antwoord van Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Good techniques
Good techniques, deep but exactly what I need, I feel great. Thank you.
30 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks for taking the time to leave a review, Florentina– it sounded like a lovely treatment.
Antwoord van Urban | Massage & beauty at home
Thanks for such great feedback Sanjeev, we really appreciate it.
I was thoroughly impressed with my…
I was thoroughly impressed with my first experience using Urban. Jade arrived on time, explained the process to me, and made the whole experience brilliant. My deep tissue massage was amazing, and I thoroughly enjoyed the knowledge Jade shared. I highly recommend Jade and Urban. It was a fantastic experience, and I’m glad to have discovered such a fantastic beauty service.
21 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Wow, 5 stars is great to hear. Jade is such a great therapist, we're so glad you got to experience their magic. We're happy to hear you enjoyed your Urban experience and hope to make your next treatment even better, see you soon!
Great massage best I ever had thank you…
Great massage best I ever had thank you so much
29 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Bradley!
Such a relaxing facial
Such a relaxing facial. Was a facial, head, neck and upper back massage rolled into one. So good! My skin has been amazing since
17 maart 2026
Antwoord van Urban | Massage & beauty at home
Thanks for taking the time to leave a review, Rachel– it sounded like a lovely treatment.
Was great massage 💆🏼 he understands the…
Was great massage 💆🏼 he understands the point to press and always check is comfortable.
24 maart 2026
Antwoord van Urban | Massage & beauty at home
Thanks for the 5 stars, Cristovao– great to hear you loved your treatment!
Antwoord van Urban | Massage & beauty at home
Thanks so much for the great review, Ms Lee– we really appreciate it.
Highly recommend for convenience and quality
Bought for my partner. It was his first at home massage and he was a little anxious as he's used to spas. He absolutely loved it. Said it was one of the best massages he's ever had. Would highly recommend for convenience, professionalism and quality. Monika was the massage therapist.
24 maart 2026
Antwoord van Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad your partner had a great experience using Urban and hope to see you both for another treatment soon.
A Deeply Relaxing and Rejuvenating Treatment
Another amazing experience with this massage therapist. She was punctual, very pleasant, and had excellent communication skills from the start. She really took the time to understand my body’s needs and adjusted her technique accordingly.
What I appreciated most was how intuitive she was — even when I was fully relaxed, she seemed to know exactly where the tension was and how to relieve it. Her approach was both professional and comforting.
When she left I felt completely refreshed, with all my knots gone. I would highly recommend her to anyone looking for a skilled and attentive therapist.
14 maart 2026
Antwoord van Urban | Massage & beauty at home
Thanks for the 5-star review Fowzeeya, your feedback is super important to us and we're so glad your experience was perfect. See you again soon!
Disappointing customer service
Had great massages for 6 years until 1 pro that wasn’t very good. I complained and Urban responded straight away but then when I responded to their email it was ignored. Spent over £1400 in 6 years and then radio silence from them…
14 maart 2026
Regular and very happy customer!
8 december 2025
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Lucinda!
Excellent patient care
David has treated me a few times now on different areas of my body, always with great results. David has an excellent patient manner and his communication is really clear, he instantly put me at ease and I’ll definitely be carrying on with David.
21 maart 2026
Antwoord van Urban | Massage & beauty at home
Thank you for the 5-star review, Andrew. We're so happy you enjoyed it. You're in great hands with David. Your feedback really helps, so let us know about your treatments in the future.
Amazing massage
Amazing massage, very professional. My muscles are more relaxed! I will book again soon! Many thanks Danielle!
14 maart 2026
Antwoord van Urban | Massage & beauty at home
Sounds like Danielle did a great job! We're so happy you had a lovely experience. Thanks for the great feedback and hope to see you again soon.
Absolutely an amazing experience
Absolutely an amazing experience. Aniko was so good and so professional. Will definitely book again.:)
21 maart 2026
Antwoord van Urban | Massage & beauty at home
Sounds like Aniko did a great job – so glad you loved your treatment, Asha!
Easy to book, great massage
So easy to book. Monika was on time, polite, professional. And the massage was amazing.
24 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Thanks so much for the review! Monika sounds amazing.
Very pleasant experience a very good massage in the comfort of your own home.
Giedre the masseuse arrived very promptly. She was polite, professional and friendly. I felt comfortable and at ease and would recommend her and Urban massage. The massage was excellent.
20 maart 2026
Antwoord van Urban | Massage & beauty at home
Thanks for your review, David! Giedre is such a great therapist, we're so glad you got to experience their magic. Hope to see you again soon!
Over all over had good experiences with…
Over all over had good experiences with the app. However there have been a few therapists with dry hands that I had to report but the app directed me to better therapists and gave a bit of a discount rebooking after that experience
23 maart 2026
Review zonder uitnodiging
Antwoord van Urban | Massage & beauty at home
Hey Grace, great to hear you enjoyed your treatment! Your feedback really helps us to keep things great, so thanks for taking the time to let us know your thoughts! Hope to see you again soon.
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