Ordered 2 dog harness, ordered received in good time, requested an exchange for bigger sizes, in which packaging email sent straight out, returned items the next day still waiting for exchange items... Toon meer
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Lees wat reviewers zeggen
1st time using this company as we sourced 2x dog harnesses we have been using on our own dogs and wanted a similar type. Great prices and great delivery time also they fitted perfect with there sizin... Toon meer
Fab toys for my pups! They particularly love the fries although one of the three groups of fries has gone missing, presumably buried somewhere in the garden, and the others are absolutely filthy! Dirt... Toon meer
Fantastic customer service that goes above and beyond. Super fast shipping of quality products that are rare to find. This was my second purchase with them and the first time they loaded me up with am... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Dress your pup to impress with our in season dog clothes. Ensure every time you step out for walks ensure your pet pooch is wearing on trend dog clothing.
Contactgegevens
Unit 6, Dunlop Ind. Est., 8 Balloo Drive, BT19 7QY, Bangor, Verenigd Koninkrijk
- 02895812107
- support@urbanpup.com
- urbanpup.com
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Hoodies
Super service, quick delivery & fab hoodies! Fit exactly as expected!
Cannot recommend enough!
Lovely selection of products
Lovely selection of products & both of the jumpers I ordered for my pup look fabulous on her
Excellent,hope to deal with again.
Very disappointed with their service
Very disappointed with their service. I had gotten in touch abt an exchange as it was too small. 5 emails 4 phone calls no reply over 2 weeks. I then had to place a new order in bigger size as it was a birthday present and it's taken forever to even get an authorisation for refund or exchange as a requirement as per website. So embarrassing to not being able to give a birthday present on time.
I then had to return it at my cost, so website claims about free return is not true at all. And again another email to say I had just sent it back for refund, and with the item returned attached a note with product to say just want a refund.
They still send it anyway even though I got in touch yet again about not sending it to me. We will not bother to return it at my cost 2nd time. Harness donated to charity. Lousy website, measurements inaccurate. Overall terrible service.
Great quality
Ordered. Collar with bandana for a friend. So pleased with the quality and design I ordered one fir my dog too.
Urban Pup sell the most up to date
Urban Pup sell the most up to date, funky, cute, retro dog clothes. Just lovely, My dog is the most fashionable dog in town!!
Beautiful pretty collar
Beautiful pretty collar. Very bright and colourful for Summer,, 🥰🧡
Great product, with a pretty design. Came quickly and competitive pricing.
Great products quick delivery
Great service and choice of items also…
Great service and choice of items also quality of item received is so good
Swift delivery
Swift delivery, ordered on Thursday delivery next day… Have used Urban Pup before, Buda need a new bandana as his old one was faded, wearing it for 18 months,, lol 🐕
This was a unique harness,not available…A unique harness.
This was a unique harness,not available anywhere else,my dog has outgrown first one ,so second bigger one.Brillant harness,very well made .
Great experience
Cheapest price I could find for the dogs bags, very prompt delivery and bags are lovely, my wee chihuahuas are very happy
Urban Pup sell the most up to date
Urban Pup sell the most up to date, funky, cute, retro dog clothes.
All are designed with the Owners taste in mind, along with their ‘pocket’.
Great site high quality of items…
Great site high quality of items ordered and super quick dispatch
Great service and prompt dispatch from…
Great service and prompt dispatch from the team and the products are of good quality and at a reasonable price
Super product
Super product, quick turnaround time, good quality
Speedy delivery!
Ordered on a Friday and delivered on the Saturday! Exceptional service!
Not sending goods purchased
Ordered items through their website, ordered with international shipping.
Order never arrived, communicated with them that it hadn’t and they had received the order back to their warehouse. Said they would send via a different courier and have not heard from them since.
Not replying to any emails sent.
This has been 2 months since original order.
Very poor customer service.
They have my money and are not doing anything about my order
Can't fault these guys
Can't fault these guys - original harness was delivered next working day but was a bit tight and so they agreed to an exchange straight away and sent me a new one before receiving the original so I wouldn't be left hanging on.
Would definitely use again.
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