We purchased an ottoman bed , which we like but the strap was missing so unable to open safely as it’s a super king size. I’ve sent numerous emails and phoned customer service. I’ve had no respons... Toon meer
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Lees wat reviewers zeggen
I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Toon meer
I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Toon meer
I really wanted to love this sofa because the colour is beautiful and it looks great in the room. However, the assembly was a struggle; the bolt holes didn’t align properly, making it incredibly diffi... Toon meer
1,6
Zeer slecht
402 reviews
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Won’t be purchasing from them again
The tracking is awful and unaccurate. My package got lost and the costumer service was okay and resolved my issue but it took about a week to even get my issue seen with the correct people. I got a replacement sent which took about another three week. I ordered my package about 2 months ago in early august and just received it today. I am disappointed with the company and won’t be purchasing again.
20 september 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.
Whilst we are glad to see that your query was handled by the relevant team and you have received your order, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused in the matter.
We truly value your custom and feedback, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Didn’t receive my order
26 september 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never received my bedding
Never received my bedding. Asked for a refund and was told I would get an email confirming. Never got the email and never got the refund.
25 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that your query was passed over to the relevant team who processed your refund on 3/10/24 as per your request.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for all your patience, it has been greatly appreciated and does not go unnoticed.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
This has been the worst
This has—by far—been the worst consumer experience I have ever had. Sadly, I’m not exaggerating. Dusk, you really need to get it together.
25 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
Upon further review, we have noticed that your query was passed over to the relevant team who have processed a full refund for you.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
Thank you for all your patience, it has been greatly appreciated and does not go unnoticed.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
THIS WEBSITE IS A SCAM
I never received my item and when I requested a refund via email no one reached back out to me. This is a scam website do not buy from here.
24 september 2024
Antwoord van Dusk
Hello,
I am so sorry to hear that you have not had a reply. I completely understand the frustration this must be causing you.
On further investigation, we unfortunately haven't been able to locate any emails sent to us at help@dusk.com from the email attached to the order.
Not to worry, I will reach out to you shortly in hope to offer further assistance.
- Lily
DO NOT ORDER FROM DUSK!
DO NOT ORDER FROM DUSK!! I ordered a duvet & pillow covers-I then found something else. Tried to cancel-no luck. Returned the items via Priority Mail-(I paid the cost) they were received in NJ on 8/26/2024-I am still trying to get my refund!! I have sent several emails only to get generic replies such as they haven't been able to track my order-hasn't arrived. I sent the tracking number plus my order number and they are telling me I must provide proof of purchase!! This has been going on for over a month now! I am beyond frustrated. No phone number to call either!! This is a terrible company - do not order from them!!
26 augustus 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted you to receive from us.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Delivery is terrible it’s not company I…
Delivery is terrible it’s not company I ll use again
30 september 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
- Lily
I have never bought a duvet cover that…
I have never bought a duvet cover that does not have ties for the insert. Useless.
18 september 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience.
Our duvet covers are styled with hidden buttons to ensure a neat and tidy finish. We sincerely apologise if this wasn't clear and that your purchase has not met expectations.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
- Lily
Horrible customer service
Yet again you sent me the wrong thing. No one wants to listen or actually read my email as to what the issue is.
Your coding is incorrect. The white bath mat keeps coming as dark grey. The code reads white but the actual product is dark grey. Why doesn't anyone there want look at the description and the product and see that it does not match.
20 september 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
The sheets were OK
The sheets were OK. Find them very similar to other sheets that I’ve purchased in the past.
17 september 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to share your review and feedback with us!
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
- Lily
More than a week and haven’t received…
More than a week and haven’t received my package yet.
17 september 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
I have been waiting for over a month…
I have been waiting for over a month for delivery and I still don't have my sheets. I thought your warehouse is in NJ. I could have walked my order to Maryland by now. Very disappointed in DUSK.
3 september 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
SCAM
They are asking me to review a product that never arrived. also seems that the delete 1 star reviews. its been 2.5 weeks
3 september 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Waste of time
Placed an order 8/22, got notified that it was shipped over a week later on 8/30 and it is now 9/19 and there has been no movement on the item, only that the label was created. I reached out a week ago for investigation/follow up and still have not received a response. Not sure what the issue is. I requested a refund two more times with more harsh words because I’m quite fed up. I submitted a dispute with my credit card and it was only then that they finally processed the refund. Buyers beware. So inconvenient and annoying. Seems to be a trend with a lot of customers as well, but some still waiting on refunds/items. You shouldn’t have to reach out 6 times over 5 weeks to get your hard earned money in exchange for not receiving items.
29 augustus 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we can see that your query was passed over to the relevant team who have ensured a refund has been processed as per your request.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for all your patience, it has been greatly appreciated and does not go unnoticed.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Overall a terrible experience
Overall a terrible experience. The website misleads you into thinking the order will be delivered in 3 to 5 days. Well, much like many of the other 1 star reviews on here, the delivery was a shambles. The first delivery was offered 10 days after the order, and was then cancelled on the morning of the delivery by text message and no way to talk to anyone, the second delivery was arranged for another week after that, which was also cancelled on the morning of the delivery, again by text message. The courier company has a WhatsApp which as about as useful as a chocolate tea pot. Customer service at Dusk is non existent. It is impossible to talk to someone, and they may or may not reply to any emails you submit through the website contact form. I ended up emailing to cancel the whole order, which was completely ignored, and then another delivery date offered. The bed eventually arrived, and actually it is good quality, and a product worthy of a 5 star review, it’s just a shame their delivery and customer service let them down so badly. I had planned to buy multiple other items of bedroom furniture, but I definitely won’t be now, I will never shop from them again and I would advise anyone reading this review to steer well clear (unless you love being stressed out and frustrated, in which case, go ahead, you’ll love it)
19 september 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously and I have ensured your feedback has been raised with the relevant team.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Antwoord van Dusk
Hello,
We are so sorry to hear about the poor experience you are having with us at the moment. At DUSK, providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that you have been in contact with the relevant team who have been able to provide a resolution.
Whilst we are glad to see your query is being handled, we would like to acknowledge and sincerely apologise for the stress and inconvenience caused.
Thank you for all your ongoing patience, it is greatly appreciated.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Still haven’t received my order
Still haven’t received my order. Reached out and was told I can get either a new order shipped or a refund. I asked for the product, but haven’t had any response at all. I’m about to file a claim with AMEX.
Very disappointing!
4 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that your query was passed over to the relevant team who have ensured a refund has been processed for you as per your request.
Whilst we are glad to see your query was handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I haven't received my order.
3 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never received my order
They don’t answer my emails, didn’t give my money back, or anything do not buy from them!
3 september 2024
Antwoord van Dusk
Hello,
We really appreciate you taking the time to leave us a review, I am so sorry to hear about the negative experience you have had with us recently.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services has not met our usual standard, I am committed to ensuring this is resolved promptly.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
I haven't received anything
I haven't received anything. I placed a request for information and received none. I would love to give a review of the actual product but have yet to receive anything, not even an update.
3 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
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