I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Toon meer
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I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Toon meer
have never dealt with such a frustrating and poorly run company. I purchased two sideboards — one arrived with parts missing, making it completely unusable. That alone is unacceptable, b... Toon meer
I was expecting a delivery today but, at 1410, the delivery company told me Dusk had cancelled my order last week. I have no email from Dusk to explain, and no refund!
1,6
Zeer slecht
401 reviews
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I have not received my order
My name is Ines Olivares. Order number #5892
Query number 959367
I would like my order to be cancelled and a full refund.
I have not received my order, and there is no plan to receive my order any time soon. It has been 3 weeks since I bought a duvet and two pillows online, and I have had no update. Apparently a label was created 2 weeks ago, and I have had no information since. With Black Friday coming up, this is simply not good enough for a competitive market. I chose to buy here because I needed this products sooner rather than later, otherwise I would have waited or ordered somewhere else. At this point the package has not even been sent and it has been 3 weeks, it could very well be lost.
I have contacted customer service but they have not offered a solution yet.
7 november 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that you have been in contact with out customer service team who are handling your query.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
I haven’t receive it yet
I haven’t receive it yet, and there are no updates when tracking the order. Please advise. Thank you!
19 november 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Not having an easy time trying to get a…
Not having an easy time trying to get a refund of nearly£1200 it was supposed to be up to 14 days after return collection we are now going into day 16 with still no refund.
I was asked when I had returned my order, but surely as your company arranged the collection you would have this information on your system.
I will wait and see if I hear anything tomorrow but not happy at all.
26 november 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.
Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Still waiting for my order to arrive
Still waiting for my order to arrive. A simple order of a few bedding pieces, and weeks later, still not here! NOT ACCEPTABLE!
Also, there is no customer service phone number to call for assistance. Stay away from this company.It's not worth the hassle!
18 november 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
My item hasn’t arrived and hasn’t even…
My item hasn’t arrived and hasn’t even shipped and I have ZERO updates
14 november 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order never sent
Order never sent. A label was created two weeks ago, however nothing has been shipped. I have tried reaching out to customer service and no one has replied in 2 weeks. Please avoid this company.
19 november 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that your query is being handled by our Carriers and Credits team.
We trust that the issue will be resolved as a matter of urgency, thank you for all your patience.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Really bad service
I would want to give a proper review but unfortunately after 2 weeks since I've placed the order and money taken from my account, I didn't even had an email that says it was despatched although it was supposed to get delivered until this Saturday.
I have tried to call the landline and sent an email but up to now I couldn't get an answer at all.
If anyone sees this my order number is S22186845
25 november 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that you have been in contact with our customer service team who have ensured the order has been cancelled for a full refund as per you request.
Whilst we are glad to hear that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They said they shipped it over 10 days…
They said they shipped it over 10 days ago and still no package has arrived. Asked them to follow up and let me know where it went. No response.
8 november 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
Took ages to arrive & when it did it…
Took ages to arrive & when it did it was the wrong order. It also looked like the package had already been open
5 november 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I can’t review the product I still…
I can’t review the product I still haven’t received my merchandise!!
4 november 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Upon further review we have noticed that your parcel was delivered to you on 20/11/24.
Whilst we are glad to see this is the case, we hope you can accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Still never received my order
31 oktober 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, we are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Having looked into the details of your order, we are glad to see that this was successfully delivered to you on 15/11/24.
Thank you for all your patience, please accept our sincere apologies for any inconvenience and stress caused in the matter. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I don't receive any thing too much…
I don't receive any thing too much time I ordered before 20 days what's happen ? You ask me for review also for what!
Bad service
31 oktober 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
I ordered a loveseat on 6/11 and my…
I ordered a loveseat on 6/11 and my payment did not seem to go through so my partner paid with his card. Day after checked statement and we were both charged. Since then have sent numerous email, sat on phone at least 4 times but no answer. When I cancelled they only acknowledged one order not two. I am so fed up with this company as communication is zero. I have been in touch with my bank who are assisting me to get my money back but this is really poor service and would never trust again . Please think before you order . My partner and I are currently out of pocket for a total of over 700.00 which is really unacceptable and concerning .
12 november 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order. Please rest assured that this falls short of the high standard of service we strive to provide.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that your query has been handled by our customer service team and a full refund has been processed.
Whilst we are glad to see your query has been resolved, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I believe in seconds chances...
My previous, and, first, experience with your company was nothing short of a nightmare. I had placed two orders which I never received, and every time I contacted customer service I was bounced around until I finally was refunded for my never-delivered purchases. Regardless of all this, I decided to give you a second chance and ordered a couple of sets of towels and a set of sheets.
I am pleased with the look and quality of the sheets. However, the towels are only OK. I found them to be very thin - let's see how they perform and hold to laundering.
28 oktober 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to share your review and feedback with us.
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
Kind regards,
DUSK Resolution Team
Asking for review twice in 2 weeks item…
Asking for review twice in 2 weeks item hasn't even gotten here from horrendously long shipping. There you go work on your shipping.
25 oktober 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to hear about the negative experience you have had with us recently.
Providing a seamless and exceptional experience for our customers is our top priority, please know that we take your feedback seriously.
Whilst we are glad to see your order was successfully delivered to you on 9/11/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused by the delayed delivery.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
This package still hasn’t arrived
This package has been marked as “shipped” since 11/1 and USPS still hasn’t received the package. I’ve reached out multiple times with no response.
The product looks amazing on your website. I can’t offer any additional feedback yet since I don’t have it. Customer service needs to be worked on a tad.
1 november 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Unfortunately we have not been able to locate any contact to our customer service team at help@dusk.com. Not to worry though, I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never got order -called and told…
Never got order -called and told something went wrong and offered refund only. Was really looking forward to getting it.
3 september 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team have handled your query and a full refund was processed, we would like to sincerely apologise for any disappointment and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Delivery Joke
Delivery estimate given by Dusk is a fraud. The USPS is waiting for the package and nothing. I send a correspondence to Dusk a delivery estimate but nothing. Terrible experience so far.
31 oktober 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review, I am very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
I have asked for a refund on my order…
I asked for a refund on my order (5816), since the day after ordering, which is nearly two weeks ago and have been given the run around. I was told my item shipped, which was not true, and it is almost improve to get a representative on the phone to discuss anything. I will never use this company again and encourage others not to use them as well. The customer service is extremely poor.
29 oktober 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
No response in return request.
Followed instructions for a return. Waited over a week for “instructions “.nothing yet Easy to order, not so for return. I was bombarded with ads. Would have ordered again but not so after this experience.
21 oktober 2024
Antwoord van Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
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