It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Toon meer
Bedrijf heeft geantwoord
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Toon meer
Bedrijf heeft geantwoord
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
Bedrijf heeft geantwoord
3,1
Gemiddeld
200 reviews
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terrible delivery
terrible delivery, order expected four days ago and i've still heard nothing from customer service
15 juni 2026
Antwoord van us.motelrocks.com
Hello, I am very sorry to hear that you have experienced an issue with your delivery - please be aware that the delivery service you selected can take 3-6 working days to arrive.
It looks like you have reached out to the customer service team who are getting this resolved for you now - I apologise for any inconvenience caused.
Motel x
My item hasn’t even arrived
My item hasn’t even arrived, the tracking system is weird and hard to work with, and the status of my order hasn’t changed in a while.
15 juni 2026
Antwoord van us.motelrocks.com
Hi Gina, I am very sorry to hear that you had trouble tracking your delivery - it looks like your parcel has successfully arrived within the shipping time frame advertised and if you have any questions please make sure to reach out to the customer service team who will be happy to help. I apologise for any inconvenience caused.
Motel x
Unhelpful and issue not resolved
Unhelpful and issue not resolved.
Motel seems to have quality issues w lengths of jeans.
This is the 3 time I’ve ordered 34 inseam and pants were actually 32 inches.
5 juni 2026
Antwoord van us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced sizing issues with your jeans - it looks like you have reached out to the customer service team but they did not receive a response from you so that they could investigate your issue. Please make sure to speak to the team if you have any problems with your jeans so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Tshirts are perfect and the jeans are…
Tshirts are perfect and the jeans are really cute - totally happy with my purchase and will be buying again
4 juni 2026
Antwoord van us.motelrocks.com
Hi Alex, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Love the style
Love the style, the quality is great, the price is great, and I have no problems receiving the shirt.
11 juni 2026
Antwoord van us.motelrocks.com
Hello, thank you for your review. I am so glad to hear that you have been happy with your item and hope to see you shopping again soon!
Motel x
My items were sooo cute and just as…
My items were sooo cute and just as described! A bit pricey but good quality.
4 juni 2026
Antwoord van us.motelrocks.com
Hi Jada, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Antwoord van us.motelrocks.com
Hi Mandy, I am very sorry to hear that your item has arrived damaged - I can see that you have reached out to the customer service team who will get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Both my daughters love motel jeans
Both my daughters love motel jeans, the long inseam is perfect.
9 juni 2026
Antwoord van us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that your daughters love our jeans and I hope to see you shopping again soon!
Motel x
Shein quality
Shein quality. Received a swimsuit that looked like it'd be worth $12 on Shein. Thin, see-through, and non-adjustable like a child's starter bra
11 juni 2026
Antwoord van us.motelrocks.com
Hi Shivaun, I am very sorry to hear that you have not been happy with your order and your feedback regarding the items will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hello, I am sorry to hear that you have been unhappy with the shipping service provided - your tracking information was sent to the email provided on the order. If you need any help with your tracking information please reach out to the customer service team as they will be happy to help. I apologise for any inconvenience caused.
Motel x
Paid for 2 day shipping 8 days ago and…
Paid for 2 day shipping 8 days ago and still haven't received order.
10 juni 2026
Antwoord van us.motelrocks.com
Hi Emily, I am very sorry to hear that you have not yet received your order - it looks like you have reached out to the customer service team and a member of the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
Quick and came just like pictured!
The quality was great for the cost. It arrived quickly and the piece was perfect!
2 juni 2026
Antwoord van us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Don't buy
I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is literally a single layer of cotton.
9 juni 2026
Antwoord van us.motelrocks.com
Hi Madeleine, I am sorry to hear that you have not been happy with your item and this feedback regarding the quality will be passed on to the relevant department. I apologise for the inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hi Devon, I am very sorry to hear that your parcel has been lost in transit - I can see that you have spoken with our customer service team who have resolved this for you now. If you have any further problems please make sure to reach out again, I apologise for the inconvenience caused.
Motel x
Antwoord van us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you found the exchange process smooth and hope to see you shopping with us again soon!
Motel x
Quality is great and thickness of it is…
Quality is great and thickness of it is really good.
8 juni 2026
Antwoord van us.motelrocks.com
Hi Elizabeth, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Perfect as always
1 juni 2026
Antwoord van us.motelrocks.com
Hi Donald, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
Antwoord van us.motelrocks.com
Hi Greg, I can confirm that your order was dispatched on 8th June and the tracking details have been sent to the email address on your order - the customer service team will provide you with further information today.
Motel x
Very happy
Last year I had ordered two pairs of the same jeans, just different washes and they were completely different sizes, though the tag said they were the same. I decided to re-purchase last week, two differently washed jeans which were the same size and I’m very pleased that they fit perfectly and I’m so so happy.
1 juni 2026
Antwoord van us.motelrocks.com
Hi Peach, thank you for your review. I am sorry to hear that you previously had issues with the sizing of your jeans but I am so glad that you have now received a perfect fit and I hope to see you shopping with us again!
Motel x
Delivered it to the complete wrong…
Delivered it to the complete wrong address resend it right now
8 juni 2026
Antwoord van us.motelrocks.com
Hello, I am sorry to hear that you have not received your order - please be aware that we advise to allow 24-72hrs for a response from our customer service team. I can see that a member of the team has reached out so please respond so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.
Motel x
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