OSIM USA Reviews 166

Excellent relaxation tool for home use. The massage feels close to a real therapist and helps me sleep better at night. I would definitely recommend it to friends and family.

I visited a showroom and had a great experience testing different models. The staff were patient and explained everything clearly, which made the buying decision much easier and stress-free.

Good quality products, staff explained features clearly and helped me choose perfectly.

The massage chair offers multiple functions including kneading, rolling, and air compression, designed to relieve muscle tension and improve relaxation at home with adjustable settings and smooth performance.

This wellness chair features a range of massage techniques including kneading, rolling, and air compression, designed to improve circulation and reduce muscle tension, while offering user-friendly controls, strong build quality, and a comfortable seating experience suitable for daily relaxation at home, making it a functional yet premium household item with advanced engineering and thoughtful design integration.

The delivery and installation process was smooth and professional. Everything was set up properly and explained clearly. The product itself works exactly as advertised and feels very high quality.

The massage chair combines ergonomic design, advanced technology, and multiple massage modes that target different body areas, helping users relax after long working hours while maintaining comfort, durability, and smooth performance, with adjustable settings for personalized use and a premium build that enhances the overall wellness experience, though the cost may be higher than average home relaxation products available.

Great customer experience overall. The staff were knowledgeable and helped me choose the right product without pressure. I appreciated being able to test different features before making my final decision.

Amazing massage chair experience, very relaxing and comfortable after long workdays.

I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.

I had purchased a massage chair one years ago and already had problem with the rolling and I try to ask for help and they wants to charge me 600 hundreds dollars, that’s a way too much, if I know there will be a lots of problems after I won’t buy the massage chair, already regretted

Maggie was very friendly and helpful. She didnt rush me, and she made me very comfortable. She is also very knowledgable.

The staff was very friendly and showed us the different features available with the uCozy which is very small and portable for anyone.

I love it, it takes the stress away from my busy day of working inside a school. I I use it every single day, and swear by it.

Very knowledgeable on products. Wide selection of items to sample and choose from

OSIM x Miffy very cute massager for back, shoulder and neck

Just try on it really nice, strong enough

This is the most unreliable overpriced product. I bought a uLove 2 which was almost $10,000 in 2022. Didn't realize at the time there is only a 1 year warranty. This should have been a red flag had I known, but I didn't bother to research that at the time.

In 2023, exactly 1 month after my 1 year warranty expired, the chair broken. Called support and had to pay for the repair.

Another year went by (2024) and another issue that I had to repair this time costing $750. Had to also replace the worn and ripped synthetic leather back.

Then this year 2025, another issue with the failed air pump that needed to replace.

Finally, the current issue is the chair stopped responding completely to the remote. Still waiting over a week for this to be repaired now.

Within 3 years of owning this thing, it required 4 paid service calls! Parts and labor are very expensive!

Knowledgeable and reliable staff and great products.