OSIM USA Reviews 166

My chair is working perfectly
Chris did an amazing job!
I am really happy with the results!

The product is good (the massage chair itself), but the customer service is horrendous and incredibly incompetent. It took about 5-6 weeks for this chair to arrive after we ordered it, and there was basically no communication about when it would arrive from OSIM. Their 'white glove' service is awful - the delivery service they contracted had incredible attitude and unboxed and dumped the chair on our front porch, even though we paid the extra premium for delivery to the room of choice and clearly told OSIM where it would go on the second floor. They did not leave a manual for us and took some of the loose parts like the cushion that goes on the upper part of the chair with the box. The delivery people were incredibly rude and made all sorts of excuses as to why they were only required to dump this chair on our porch. We had to pay for a separate moving service to bring the chair to its final position upstairs out of pocket. The customer service (Christopher) rep was laughably awful. He said he would give us a refund for this 'white glove' service but only gave a partial refund of $250 after numerous calls and emails, and only 2 weeks after he promised to respond to this. He never sent us a manual or the missing parts of the chair - instead he emailed us a really poor pdf scan of the manual with smudged pages. I absolutely would never order from this company again due to the awful delivery and customer service. We have had about 20-30 pieces of furniture delivered to our home with 'white glove' service in this past year alone and all of the other services have been courteous and have actually delivered the items exactly where they were supposed to go. There are other comparable/better massage chairs available without this ridiculous hassle.

On December 23, we bought massage device which cost around$ 1380 under the guise of the store's "discount" promotion. When buying, the store did not tell whether it can be returned or exchanged and did not give us an invoice. It only provided us a receipt, and there was no refund information on receipt. But that night we checked other sales platforms and found that the same product sold was at least 30% cheaper. We felt pitted and didn't use the product when we went back. We returned the goods next Morning (without opening the box). However, they do not accept us returning goods. And we negotiated many times without success, at the same time we found out that their official website is indeed returnable. But we can't return it buying it at the store. When we were negotiating, the clerk admitted that there had been returns before. We also recorded the audio in Chinese.

Christopher gave amazing customer service, had all the answers to my questions. I was very happy with his customer service.

Chris was very helpful and displayed great customer service. All my questions were answered. I’m very satisfied with the product.

Been comparing massage chairs for quite a few months. 4 hand massage, downloadable/upgrade-able programs and the extra mile customer service is what sold me with my newest OSIM chair.

Finally got my uLove 2 from the Adelaide homeshow. I would like to thank Sherman and his team for their service and professionalism. Going after hours to accommodate my schedule to ensure my wife and I understand every part of my OSIM massage chair.

If you want a peace of mind in your next massage purchase look for the OSIM boys in the homeshow !

Great Chair !
Bought the Osim Ulove about 2 years ago, from Houston OSIM.
everything is still functioning as it needed.
very good customer service
Also, their delivery service is phenomenal which they use Whiteglove which means no scratch and dent is allowed!
will give 5 stars overall.

I've tried OSIM massage Chair in Hongkong about 2 years ago. It's uLove and amazing Chair. I've never felt such comfortable. But, the customer service was so bad in Hongkong! They did not let me experience all the features even I asked. Fortunately, I heard about that OSIM got a shop in Houston Galleria. I went to this location and checked the uLove massage chair. I have to say, their service is totally different with that of hongkong. They explained every detail for me and asked my experience from time to time. I tried uLove2. It was so amaing and much more comforable than uLove which is previous model of chair. Finally, I'm writing this review on my uLove2 Brown.

I just buy their ulove2 massage chair in the houston galleria, and I really like it. I recommend everyone to try it.

I got a ucozy neck massager last month. The on/off button wasn't working properly on my first usage. I had to push it very hard to turn it on and off. I didn't have time to go back to the store to exchange it within 7 days and they refused to get me a new one. I called customer service hotline and talked to store manager. Both refused to exchange for a new one and just sent the defective product back for repair. How could OSIM sell defective products at regular store at regular price? Poor after sale customer service. Very disappointed with OSIM as their product used to be good but no longer. Avoid buying anything from OSIM. I will NOT buy anything from them ever again.

i brought a ugalaxy from osim, just use 2times only thn the leather start to tear off , that is so so so bad experience

Slightly over a year, the uphoster begins to wear off. Much more faster than our old message chair which costed 50% less. Very disappointing.

EDIT: After a period of time the $9,000+ massage chair was repaired and I am happy with the chair now. However, Not fully confident in the performance durability of this ULove Series Massage Chair, because it broke 2 times in 1 year. Hoping for longer lasting results this time.

WORST SERVICE AND PRODUCTS EVER! HORRIBLE EXPERIENCE...NEVER AGAIN!

I bought a uChill from Osim. In less than a year the wheels were broken. My IKEA chairs last much longer. For several hundred dollars, Osim sell me such poor quality chair. When I contact the support for spare parts of the wheel, they say model no longer supported. Why sell me then if they do not intend to support. No more osim chair for me.

I bought uLove massage chair in August 2018, within a month the remote control became wonky so the chair cannot function. Had to wait 3 weeks before Osim sent a technician and immediately proceeded to change the whole roller system which he claimed to be a new one although it didn’t came with any packaging. Few weeks later, there were problems with the rollers, couldn’t roll up or down smoothly. Had to call for technician to check the fault and all he did was to put some wax onto the roller belt claiming that it’s still new. A few weeks later the same problem occurred but had to wait for three weeks before Osim agreed to bring the chair back to their factory for a thorough check. I don’t know if I’m going to get a chair next Monday that works well and not break down again after a few weeks because OSIM’s after sales service is the worst I have encountered. I called their customer service hotline but will always be put on hold for more than 20 minutes until I give up. I sent them messages on WhatsApp but no response. I regret buying this uLove chair which is my 3rd Osim massage chair. Their service has gone to the dogs. I never had such problems before with the other two chairs. Please do not buy any Osim products if you want to have a stress free life.

I bought uLove about a year ago. Within 1 year, 4 problems occured. On the 1st day, the machine totally died only after 5 mins into used. They replaced another unit... and the new replacement unit had 3 problems within warranty period. 2 roller replaced and 1 leather replaced. Before I purchased, the SO told me many times that uLove's leather is not like uInfinity's. It is much better and durable and it wont tear easily. Reality is... it did within a year. Although Osim replaced the seat promptly. Their product quality is questionable. If they only gives 1 year warranty for a $6k massage chair, it means they are very confident about the quality of their product.. why are there so many problems within 1st year? As a consumer, I feel that we are forced to buy the extended warranty of 2 years that costs $600. How can we have confidence that your product will not have problem after 1 year if it already had so many problems within 1 year warranty period?

Please think twice before purchase. Purchase at own risk!!!

If the star option can put no star , I prefer no star to describe it. I bought a u love chair within one year but service poor like hell. 3 months haven't fix it . Please don't buy it. Otherwise you will be regret forever.

Even they came to fix it but warranty didn't promise to extend .

Purchased 2 air purifier about 2 years back. One of it uses for a week and another about one month. Both have technical issues and their exchanged the new units for me but unfortunately both have the same problem and got full refund for one of it. Another one having problems and their exchange for me 3 times. What the hell with the product quality. They promised to have this problem solved but till now haven't got any answer from them. This is how they takes care of their customer. What a shame with OSIM!!!!!! Keep promise but never do what they should be.......very very bad experience with OSIM.

Osim Thermometer after few years it stopped working so I brought it to one of their outlet in Clementi mall for repair. Yesterday a guy called to say it was too old as they no longer carry such item and to collect it back. Today another guy called to say I had to collect it at their HQ in Ubi or somewhere in the industrial location. What a disappointment of the brand value and its services. It is at least ethical to ask a customer to collect the item back where the item was drop off and not merely sent me to pick up at their HQ. Infact I was going to collect yesterday after the first guy called but I forgotten despite I was in the area which meant it would had been unfruitful and something in the communication was not correct as I doubt very much the item was swinging from one place to another so quickly and yet the second guy was adamant I collect at the HQ instead. Not to mention no alternative provided and yet suck big time!