USVitalRecords Reviews 40

SCAM SCAM SCAM. These are horrible people who named their company as close to Vitalchek as they legally could then paid Google to put them on the top page so people are tricked into paying 4 times what they should. If you try and cancel the order the next day they state that they already completed their part of the transaction (just filling out paperwork you can get at your local office) and will not issue a refund. DO NOT USE.

SCAM ALERT! U.S. Vital Documents LLC / VisaSyst - AVOID AT ALL COSTS!
Rating: 1-star (If I could give zero, I would!)
This company, operating under names like VisaSyst and parented by U.S. Vital Documents LLC, is an absolute disgrace and, in my opinion, an outright scam. They engage in deceptive practices designed to trick unsuspecting individuals into paying exorbitant fees for services that are either freely available or completely unrendered.
I was charged $148 USD for a "visa service" through their VisaSyst site, which deceptively mimics an official government portal. My Bank has also advised me that they have kept my Credit card details so I have had to cancel my credit card. The legitimate service should cost a mere $7 CAD. The moment I realized I was not on a government site and had been defrauded, I cancelled the transaction LITERALLY SECONDS after payment.
Despite my immediate cancellation, they outright STOLE $42 USD from me, claiming it was for "service rendered." This is a blatant lie and pure theft. NO SERVICE WAS RENDERED. My cancellation was instantaneous; there was no time for any "personalized guidance," "document review," or "application assistance" to take place.
To make matters worse, despite their hollow corporate responses and vague promises, This company holds onto your money with no intention of returning it.
I have contacted the relevant Canadian authorities, and they confirmed that NO VISA APPLICATION WAS EVER MADE ON MY BEHALF. This is irrefutable proof that VisaSyst (and by extension, U.S. Vital Documents LLC) took my money under false pretenses and provided absolutely nothing in return.
I have requested evidence of any service provided, and predictably, nothing has been forthcoming. This company preys on people's trust and urgency.
DO NOT FALL FOR THEIR TRICKS! Save your money, your time, and your peace of mind. Go directly to official government websites. U.S. Vital Documents LLC and their associated brands like VisaSyst are operating a fraudulent scheme. Report them, warn others, and stay far away!
9.7s
After placing a negitive review on trust pilot under VisaSyst they reply with "we are sorry you had a bad exprience ETC. Garbage !!! they are criminals Also I have contacted them again and again on the email giving because they are so concerned of my poor experience and NO reply Nothing !!!! no contact at all

Refused to cancel my order when it hadn't been sent to the state vital check. Was charged an additional 43.00 fee by the state on top of the 165.00 that they already charged. They are a rip off do not use them

This website is not a legitimate government website. People who attempt to get a new birth certificate, etc., using this website get scammed. After I realized that I was scammed, I called up my credit card company, listed their charge as fraudulent, and had a new credit card issued. The website is designed to look like an organization that is affiliated with the government, but it is not. It is a scam. BUYER BEWARE!

Not a legit site. Please go to your state website. Not sure how they got my information.

This is a scam site. If a person requests a copy of their own Birth Certificate from the county vital records - it costs a whopping $ 10 - and take app 100 days to receive.
I was fooled into paying $260 through this site.
Still have not received a record - impossible to get an individual on the phone.
Pretty much would be the same experience if you just call the county clerk wherever you need a record from.
Avoid the ridiculous fee, the added cost does absolutely NOTHING but rob you. Total scam. Wish I had done more research before foolishly dropping almost $ 300 to get a copy of my birth certificate.

Devastating scam. I’m an unemployed mother who was tricked by this company into paying nearly $150 for my marriage certificate that should have only been $22. I have been picking up some substitute teaching days to make ends meet and then these guys stole $125 from me. Please please do not use this site! Use vitalchek instead- will be like $20.

I ordered a birth certificate from this site not realizing the issues with it. The price was higher bc it reported that the certificates are processed much faster than other sites. Now there is no certificate. I want my money refunded.

I got scammed by this site. I ordered some documents that was supposed to arrive within a week, but after waiting for months, I never got any updates or results. It was a total waste of time — don’t bother with them.
I really needed my documents quickly, so I decided to try a vendor I found on Instagram. Thankfully, Trustpointids came through and got me the certificate fast, just like they promised. They made the whole process easy. Definitely worth checking out.

SCAM. SHAME ON YOU.

Was caught up on this scam!
Placed order for some birth certificate that wasn’t supposed to take more than a month. Waited for months but never got any feedback from them. It’s an absolute waste of time. Stay off this. I wanted some urgent certificates and I heard of a reliable instagram vendor who could make documents faster. Placed an order and thankfully Stealthdmvs were able to deliver the certificate as fast as they promised. They facilitated the process. Simply reach them.

We were caught in this SCAM too. Applied and sent $180 to this company in May 2025 in order to get a certified birth certificate to take to DMV to get a REAL ID in order to fly to a wedding in AZ in June. It is now September and there have only been emails from them - "changing over our computer system, no estimated time to refund your money" and other stall tactics. This is NOT a legitimate company. We are going to contact our bank and try to get the money, at least part of it, refunded. We hope this review helps someone else.

First of all proper communication isvery important, With online and no phone # communication is rated zero. I have sent 4 emails asking for a refund. have had 1 reply of with be with you shortly and that's it. How can you run a business with this problem.. Michael Petty 440-610-1952 order placed on 8-13-2024

Complete SCAM!!! DO NOT USE!

They charged us for a birth certificate.
We still haven't received it. No phone number to contact them.

this is a scam company. they provide no service. you can easily apply to your own health dept for the documents they charge $55 for. No service for $55

THIS IS A SCAM! IVE WAITED FOR 2 MONTHS AND THEY WILL NOT RETURN ANY CALLS OR EMAILS.

My wife needed a modern birth certificates (look like a car title now) and you can't just go to a gov website to get them (have to go in person to the state) or use a 3rd party website. I found one with great reviews, 27k from one site, 11k from another, Shopper Approved site, etc.

I got her birth certificate (1 copy, 2nd copy would have been $90 more) for $90 + $47 shipping & misc. fees. I noticed it shipped from VitalChek, so I went directly to them for mine. I got 2 copies of my birth certificate from Vitalchek.com for $50 total. USVitalRecords.org just submits your info to VitalCheck and charges you $90 for nothing.

So I went to Shopper Approved to leave a review, but couldn't. I appears as though this company will "find" reviews for companies. I found a site with a couple hundred bad reviews for USVitalRecords.org and left my 1 star with everyone else. The problem is the fake reviews massively overshadow the real ones in the search engines. So now, Google search for reviews can't be trusted, even in the 10s of thousands from multiple sites. You have to go to a legitimate site: one you have left reviews on and show up.

I contacted my Capital One credit card, told them about the scam and they refunded my $90. The $47 was legitimate, they are not part of the scam and have no affiliation.