VitalChek Reviews 254

They take your non-refundable $15.00 and then do nothing. I went back and forth with an automated email that kept asking for the same thing, and no actual human replies, so it can not understand what you are telling it. Round and round with no results, but they got a lot of my personal information. I ended up going to the city town hall to get the information I needed. I wish our state would stop using this scam company. For reference, I used the online platform.

I was double charged because Vital Check website does not work properly.

I ordered 2 copies of marriage certificate from Virginia Department of Health through VitalCheck (which was also identified as an expedited option on the Department of Health website). I started the application on VitalCheck's website using Firefox website, but needed to change the delivery address that was previously introduced to another address. The website on Firefox would not allow me to make any changes to the address or to start over. Since I could not do anything, I closed the page and then opened a new one, but the website had my request memorized and would not allow me to start over.

So, I started a new application on the Chrome browser, instead, provided all the correct information and placed the order. I got an email confirmation for this order about an hour later. About 20 minutes after that I get a request from VitalCheck that I need to upload my drivers' license for verification purposes, but this is associated with a different order (the one that I initiated on Firefox, and which was never placed because I could not change the address information). I did not notice that VitalCheck was requesting identification information on the order that was never completed assuming it was related to the order I placed later. In the end, VitalCheck placed two separate orders with two separate credit cards (I changed the credit card number when I started the second order). As mentioned above, one of these orders were not finalized and authorized by me (I did not even receive an order confirmation email from them for the order with the wrong address). I tried explaining this to the customer service agent, but she refused to take any responsibility for the faulty website and would not help at all. I will try to dispute the charge with the bank but am not sure what the result will be since the order was delivered (to the address I did not want it to go, but I still received the certificate copies). The other set of copies is out for delivery, so I may end up with 4 copies although I only requested 2. Having seen the other complaints here, I can definitely say that this company has zero accountability for any issues with their operations and would not listen or help their customers. Do not do any business with them!

I was sent the wrong Birth Certificate and they will not resolve the issue. Apparently they only take orders and send the orders out. I argued that their website says they check the orders, I was told they check the order I put in, not the actual order. I’m out $48. Timothy Sereda, who ever you are, I have your Birth Certificate!

Less than one star if possible. The website is deceptive, implying processing time would be reasonable. AFTER they take payment, they advise your wait is 140-150 BUSINESS DAYS....
This is a scam. Run.

I paid a $45 dollar Agency fee, a $21 Shipping Fee, and a $13.50 VCN Handling Fee for a total of $79.50. I placed my order for a certified copy of my New York State birth certificate in order to obtain my passport. My order was placed on January 20th. I received a copy of my birth certificate on May 1st. However, the copy they sent me is a duplicate of my original handwritten birth certificate, which I already have and is not a qualifying document to obtain a passport. Shame on New York state for allowing this third-party service handle your vital records. They over-charge, take too long, and don't send the correct documents. And, VitalChek, perhaps you should do a little research on what qualifies as an appropriate birth certificate for passports. What a waste of time and money!

Terrible company. USPS says no address exists which lived here 4 years with zero issues ever. When checking order it is all correct. My guess is they relayed my address incorrectly and they say well your SOL, give us the money again. Seems like a scam to force you to just purposely pay again.

Inaccurate schedule from mail delivery reflecting my credit

I paid $83 for VitalChek to obtain the birth and death certificates of my grandparents from a local county government. After I paid, VitalChek informed me I needed to provide legal justification. I sent them all of my own certificates, as well as those of my parents, and my family tree to prove my lineage, as well as the reasons for the request. They informed me I needed a court order - which is simply not true. I called their number, but it sent me around in circles to nowhere. I emailed them, but got a canned response. Finally, I simply called the county government office, who informed me it was no problem. Just fill out a form and send it in, and they'd send me the certificates. Took all of five minutes compared to a month of hassle with VitalChek to obtain nothing and lose $83. Stay far away. They are an unnecessary third party who will take your money and personal information, and that's about it.

If there was a lower number, I would use it. But I guess it doesn't matter anyway, because no-one that could actually make a difference cares....

Horrible it’s been over 30 days and I still haven’t received my expedited documents. Do NOT USE THIS COMPANY.

Total scam. I never completed an order with them and they're still trying to charge me fees. The order was in my shopping cart but I never submitted it, so the card shouldn't have been saved or processed. I never received any product or service from them.

I just filled out a form to get two certified birth certificates from North Carolina, via VitalChek.

They automatically charged me $20 for express shipping! I never clicked a box for express shipping. I wanted regular, free USPS shipping!!

I want my $20 back immediately!

What a rip-off. I've read a lot of bad reviews about VitalChek, and now I've had my own miserable experience.

Add to this rip-off is the fact that it will take nearly TWO MONTHS to recieve the birth certificates. I can't believe this is happening in 2026.

The fees listed do not correspond with the actual filing fees for a San Francisco Birth certificate they are greater, in addition to their service fees. The website does not accept obvious formats like PDF's. The instructions are rudimentary and incomplete. once I was in the "vitalchek system" I was advised that an additional notarized document was required; but no form was readily available or provided. So I resorted to downloading the government form required by SF. After all of that, a week later I get an email saying additional docs required. ng 23minutes When I called I had to wait 23 minutes on hold only to speak to a lady who seemed irritated that I had bothered her. she advised me in her own fashion that the required proprietary vitalchek form had to be used and that the official form was not correct. When I asked where this was she said at the bottom of an email. I have now submitted their notarized form and hope I can get my certificate.

Complete scam. Do not use them. They lie and will never refund you

I ordered a birth certificate. It arrived in 3 days. Two days later, another copy of the birth certificate arrived, and my card was charged again. When I complained, I was told I ordered twice and I should have received two receipts. I explained that I had not ordered twice and I did not receive two receipts. They have ignored me ever since.

You will not be able to get ahold of customer service nor will you be able to cancel an order.

I ordered an unofficial death certificate from Santa Clara California. It isn’t supposed to require any additional paperwork. Vitalchek asked for a bunch anyway. When I called to cancel the transaction minutes later, I was told to call Santa Clara directly for a refund.

When I asked for them to refund me their fee since they provided me with zilch, I was denied twice. Customer service mentioned sarcastically it’s in the fine print when you place the order.

In short, this company sucks.

After asking for copies of every piece of paper in my possession (except for the toilet paper) and refusing to provide me with the certificate requested I still am without what I needed

This company is a scam. I imagine they pay someone off for a government contract so people have to order their vital records through them. Whether you will actually get what you pay for appears to be pure luck. One thing is certain though, if you don't get what you pay for they will still keep your money.