VitalChek Reviews 254

Long Long Long Long wait! I wrote wrong address

I wish I read these reviews before ordering from Vital chek. I originally ordered my husbands death certificate and experienced poor customer service. Every representative tells you something different. I finally received it but I needed additional 4 certified copies. After 5 months I received 4 copies of documents with the raised seal stating “No Record”.
They made the mistake with the date of death and I have to pay for apply again. Waste of time and money.
E. Ciccarella

I paid this third party to obtain a document on my behalf and was informed that delivery would take approximately 140–150 business days. After making five follow-up phone calls and waiting 177 days, I was again told to continue waiting. Prior to this, I had been informed that voicemail messages had been left for me; however, no such messages were received. During my most recent call, I raised the issue of reimbursement and was informed that I would be contacted by the end of the week. Due to the continued delay, inconsistent communication, and lack of resolution, I gathered all relevant documentation and immediately contacted my bank and filed a complaint with the Better Business Bureau.

I would not recommend this service to anyone, avoid at all cost, unless you don’t need your documents any time soon. I have been waiting for a death certificate since September, first the website check status was pending and now it has been processing for a while, how long does it take to process one piece of paper, I regret using this service, I thought I could save myself a trip to the vital records office but that is not the case. I wasted time and money with this service. I still have to make a trip to the vital records office in which I should have done in the first place. I think that any company that can not fill an order within a month should not be in business.

As a taxpayer, there is no reason whatsoever that I should have to pay for vital records relating to me or my family considering that I already pay outrageous amounts of taxes. FURTHER, the fact that our government is too useless to be able to process records themselves and instead, outsource to a third party business that takes forever to fulfill records and charges outrageous fees is utterly reprehensible.

I requested for a birth certificate for our son. It listed one document to prove my relationship with him. I gave them a copy of my passport data page. I paid 68$ for the service plus the 6$ to request the birth certificate . After weeks i got an email that i have to submit a marriage certificate proving I am the mother. My passport data shows my name and last name which is the same as my son. How much more legal can this be?
I wouldn’t use them. All the money I sent and paid went for nothing.

They charged me $60 for what i could have gotten for $20 at the town clerk birth certificate LIVE AND LEARN - dont use them go to the county clerk in the city you were born and go from there

Vitacheck has a 93% 1 star rating according to trust pilot. It is a consensus with only 2% reported success rate in delivery of documents. Vitalchek defrauded me of $250.

Ridiculous charge
Impossible to contact a human
Failed to send my information to the State
Told me further information was needed but could not tell me WHAT was needed so I had to reach out to the State to find out that Vital Check did not forward the photo of my ID
they are a monopoly and they act like it

Look carefully before placing order. They have it set to DEFAULT (IN SMALL PRINT) to $19.95, instead of the $1 for mail! And you don't see it until you've already paid! I submitted a request immediately to change shipping but they refused to refund. Really sneaky sucky way to oick your pocket!

Sent me a short form when they do not state it anywhere or give you an option to chose. Who tf even orders a short form instead of a certificate they could use for everything if it would cost the same anyways. Instead of fixing it they want me to pay and order it all over again. Like if it’s even guaranteed I’ll get a long form this time. Bsbsbsbs. Support and this website just bs.

Absolutely awful experience.
Placed an order for some documents which I was assured would take less than two weeks. Filled and submitted all the info but never got a response or update from them. They never sent the certificates I ordered. I had to use other options to get the certificate fast. I was able to get birth certificate online, I placed an order on instagram with Stealthdmvs! Their performance was really great! The customer care was responsive and they processed everything fast!

It is a fact website or they just don't care take your fifty and give you the finger

If can give them a "0" review I would. I paid a lot to get my certificate, and it's been 3 months and still trying to get it. Email after email, promises after promises...The state should really look into this company and not recommend them. I will be disputing this and calling the BBB.

What went wrong? EVERTHING!! So far I've had to notarize the same sworn statement FOUR times!!! They keep kicking it back with ZERO EXPLANATION OF THE TF THEY WANT. And now I'm on hold again going on ONE HOUR to try to get an answer but now that I've read the other reviews I'm not holding my breath and the 150.00 I've already spent was a TOTAL WASTE OF MONEY AND TIME. SCAM SCAM SCAM!!!

Got an email saying the docs I submitted were not legible, but did NOT say which doc was at fault. After 45 minute wait on the phone got a company rep who told me the address on the state ID was not readable. This is FALSE! I checked the state ID and the address was absolutely clear and easy to read. Its been two weeks now since the start. I would have been better off driving 3 hours to the county seat or wherever you get the docs instead of dealing with this company.

If I could give zero stars I would. I ordered my birth certificate on 4-2-25 and here we are it is 8-18-25 and I have nothing. After numerous emails they threw it in the hands of the agency doing the birth certificate and said they (vital records) were just the mailing company. I finally got a tracking number but ups has yet to pick it up. Probably more of their BS. Turnaround time was 30-60 days and yet here we are...... Find a different avenue than this company.

Absolutely horrible experience. I am a Canadian citizen who had the misfortune of being married in Iowa 26 years ago and tried to request a copy of my marriage certificate for divorce purposes. VitalChek takes your money BEFORE informing you that you require a State ID to complete the process. Obviously as a Canadian citizen and resident I do not possess such an ID. They continue to send me harassing emails on a regular basis. Avoid this company at all costs. I wish I had read the reviews here before giving this company any of my information.

This is the most incompetent company l have ever dealt with. We needed a death certificate and we went online completed the requirments and these idiots got it so messed up. They kept wanting more information. After submitting the documents they marked the deceased as requesting his own death certificate. No amount of calling or waiting on hold or emailing did a bit of good. These fools just wouldn't fix their mistakes no matter what documents we provided. Why any state would allow these fools to provide such critical documents is crazy. They are truly TOTALLY incompetent. They need to be shut down and all state contracts pulled from them. We never could get the death certificate and they took our money and never provided anything. And the problem is most states use these scammers and there are no other options. Don't ever use them if you have other options.

Absolutely awful.

Stole my money, didn’t send documents, no one answers the phone, nothing.

Filed a credit card dispute.