google pay one click went wrong somewhere, put in address i havent lived for 14 years, (didnt even have googlepay back then?) payment went straight throw, got invoice at end - noticed address. immedia... Toon meer
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Lees wat reviewers zeggen
Best vanilla ever. Don't buy your Vanilla pods from a supermarket, you'll pay more for those dried up twigs. For juicy, fragrant pods of Madagascan Vanilla bursting with seeds and flavour buy from V... Toon meer
Easy to use website. Great choices of vanilla pods with excellent information to guide me through my choices. The pods arrived on time and well packaged in an airtight bag. The wonderful, str... Toon meer
Bedrijf heeft geantwoord
Very fast delivery far cheaper than supermarkets ( £4.50) for 2 ouch. Quality of pods are superb best of all they are sealed in foil will keep for a while. Superior to vanilla paste 😋 They are deli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Fine Vanilla Products from Vanilla Mart. Shop for Vanilla Seeds, Vanilla Pods, Vanilla Beans and Vanilla Extract
Contactgegevens
Verenigd Koninkrijk
- info@vanillamart.co.uk
- vanillamart.co.uk
4,4
Uitstekend
2K reviews
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Antwoord van Vanilla Mart
We're sorry you had a bad experience with your vanilla. When an issue occurs we welcome the opportunity to resolve this to customer satisfaction. Unfortunately you did not get in contact prior to leaving a review here so we cannot resolve this matter with a positive outcome.
I sent you an email about my purchase…
I sent you an email about my purchase and have never received a reply. Something isn't right, and it may not be your fault, but I would have liked the courtesy of a reply.
16 mei 2023
Antwoord van Vanilla Mart
We are sorry that you didn't receive a reply to your email. We have recently upgraded some technology and unfortunately your email was flagged as spam due to oversea domain. I have flagged this with my colleagues who will get in contact very shortly to resolve your issue.
Beautiful, Fresh, Vanilla Beans
I have been buying vanilla from Vanilla Mart for years, and always top quality fresh, fragment and tasty beans. Also at a great price!
16 mei 2023
Shipping was a bit slow but the quality…
Shipping was a bit slow but the quality of the product was high
11 mei 2023
Very good quality.
9 mei 2023
great quality, good price, free shipping
It so just the right strength of essence I wanted. Also acceptable price for this great quality. Thank you for the free shipping. I would be your happy customer I'm the future if all of the three things would remain in the future.
20 april 2023
Prompt delivery of a delicious product
4 april 2023
No VAT included for shipment to UK
No VAT included for shipment to UK, which means the customs cost is much higher because of extra charge for paperwork. Please arrange for VAT to be included to keep the cost for european customers to a minimum. Otherwise this will be my last order from your website.
4 april 2023
My order failed to arrive and no…
My order failed to arrive and no shipping information or update was provided.
4 april 2023
Antwoord van Vanilla Mart
Hi Sal, I'm sorry about that. You should've received an automated email with your tracking details. I have checked the tracking, and it shows that the order was delivered on the same day you left this review. In future, please contact us and we can provide more information as required.
Simple and efficient process
Simple and efficient process from ordering to delivery. No issues, delivery time was reasonable considering we are in the post Brexit period. Good product and experience overall.
19 maart 2023
Great product
After 12 days I still hadn’t received my order of vanilla extract. I called the company and said I really needed it and was told it would be sent that day. I was very happy when I did receive it the next day, the quality was much better than the shop brought extract I normally use and I will definitely order again.
8 maart 2023
Whoops
A few years ago this was an excellent company to deal with (see my review dated 2016), but now....
I didn't get my order for 13 days, the contact telephone number and online chat were unattended and unusable most of the time and emails were only answered after long delays. The goods eventually arrived with a date stamp that had already expired which they dismissed this as a clerical error. I was contacted directly by the firm, offered profuse apologies, and it was explained that moving premises was causing some disruption (March 2023). I returned the goods and received a full refund.
I hope normal service will resume ASAP. The products and service had previously been very good.
20 maart 2023
Review zonder uitnodiging
Wonderful vanilla and easy to order
Easy to order and easy navigate the site. Just what I wanted and very pleased. Arrived quickly too. I will be back to order more. Thank you.
27 februari 2023
Quality products great customer service
The company were really helpful when I received the wrong product and sent a replacement with no quibbling. They were polite and helpful and I have bought from this company for many years - their products are great quality.
9 maart 2023
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