VanPimps Reviews 

328
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Pre ordered the new style Ford transit custom led rear lights. Due to delivery issues out of Vanpimps hands, they arrived a few days later than expected. The actual new style led rear ligh... Toon meer

Beoordeeld met 3 van de 5 sterren

Hi went to collect lady was very helpful, purchased side windows for sprinter they look great fitted nice quality. Only negative is went to collect at loading bay young chap just handed me windows wra... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the... Toon meer

Beoordeeld met 3 van de 5 sterren

The delivery was excellent but the drivers side glass poorly contours the van. Only obvious once fitted. This leaves a larger gap than on the passenger side, therefore showing sealant. Think the QC ne... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autowerkplaats

Geschreven door het bedrijf

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Contactgegevens

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, Verenigd Koninkrijk

  • vanpimps.co.uk

3,8

Goed

TrustScore 4 uit 5

328 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,8

Alle reviews

(328)

22 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Steps you cant step on

Ordered Fox running board steps. Once fitted I noticed they were really weak and thought it may be due to missing or incorrect parts.
Called them sent videos and pictures and was told they are not for stepping on just style.
I questioned this as in the description they are described as SUPER TOUGH AND STRONG.
More videos sent and told they would look into it...every time you call the person you spoke to is out the office or off today so try and resolve it with the next person and again "sorry their not in the office today" and round and round you go.
They agreed that there was a fault but told me they have sold allot of these and had no problems before so wont be doing anything to help.
No offer for advice, help or even an apology just ignored. I now have 2 steps on my van that bend an wobble even with kids stepping on them.

3 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer service and great product

Super fast ordering system easy pick up from warehouse friendly staff upon collection.
Great product and simple to fit looks the part and does what it's supposed to do.
Beautiful reception with a selection of stock items I could have spent a fortune.
Will recommend anyone to visit if they can,will be definitely using them again for my next product.

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, delivery was fast and well within the 2 days, communication fantastic, fitted 2 windows to my vehicle and the quality of the product made this easy. would recommend and use again.

29 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I incorrectly order front cab curtains…

I incorrectly order front cab curtains for my 2018 crafter ,I had also expected the curtains to be thermal. They weren't just black out type so that was also incorrect, after contacting and sending pics as requested the labe actually said sprinter ? Anyway I took them back as local ,only to receive a partial refund by quite alot due to my error and the small print Thanks from an Ex customer

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The new sliding door window and…

The new sliding door window and universal window arrived rapidly and well-packed. Surprisingly one friend and I fitted them in one day. No instructions are included, but the staff were happy to help with a quick phone call on Saturday. It is tricky to get the universal windows cut-out size worked out. I ended up with a small leak in the sliding door widow, fixed with the addition of a little more bonding.

22 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Should/could have been 5/5

Quality products that fit well and look great.
Bought 4 windows for my van which arrived promptly and in good condition.
Went to fit said windows and found only 1 fitting kit which fits 2 windows.
Contacted customer service who were pleasant but informed me I needed to purchase another kit at £33 plus postage £40 total.
Maybe an oversight by me but having spent £400 on windows I'd expect the fitting kit included.
I was sent a voucher for free postage so tried use that to buy fitting kit.
Voucher had expired before deadline stated, contacted customer service again who agreed to extend voucher but as yet hasn't happened.
Fitting kit I did receive had a nozzle missing.
Overall, good product slightly let down.

17 juni 2024
Review zonder uitnodiging
Logo VanPimps

Antwoord van VanPimps

Hi Peter,

Thank you for leaving us your honest feedback. I'm sorry to hear that you didn't have the best experience on our website and with our customer service team.

I've taken a look at your initial order and can see that you ordered a front window package (which includes a bonding kit) and two separate rear windows. We do state in the individual window listings that bonding kits will have to be purchased in addition to the window, however, we will now look at ways of presenting this more clearly on our site.

I can see you've now ordered the additional required bonding kit. I'll be speaking to our customer services team to ensure we get this sent out with free delivery.

Again, thank you for your review. We hope to see you back at VanPimps soon!

Kind Regards,
Ben - Digital Marketing Manager

Beoordeeld met 1 van de 5 sterren

Poor aftetsales…

Tried calling you 3 times concerning my order and each time no answer other than telling me to phone back in 5 minutes. Only received half my order but impossible to talk to anyone

13 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company to deal with

Ordered side steps for Citroen Relay L2 was told they won't fit the 2019 model but took a chance, and they fit perfectly. Got great service from VanPimps, good company to deal with, thank you but maybe you need to amend your information for the black aluminium side steps for Relay/Jumper/Boxer and Ducato L2 models.

6 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer carea full set of windows for my…

Bought a full set of windows for my MSRT Transit custom rear nearside window has black ceramic down leading edge same as offside but the doors are different widths consequently blocking vision looking out as well as bottom for wiper blade , I should have been informed of this problem as they claim they sell hundreds , but I am the first to complain ! Story of my life ! There answer was when I hang a curtain it will not be seen , really ! Bet if they had a 45k van would they be happy , still no reply

7 juni 2024
Review zonder uitnodiging
Logo VanPimps

Antwoord van VanPimps

Hello,

We do apologise you feel this way.

I have looked into this issue, the black ceramic banding around the edge has been put in place due to some Transit Custom models having rear wiper blades and to also cater for LHD & RHD vehicles. Unfortunately as your order was placed over 7 months ago and the product is not faulty we can not accept this as a valid return as per our terms and conditions.
"5.3.3.1 Unwanted goods can be returned within 30 days from date of delivery. "

VanPimps.

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