How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... Toon meer
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... Toon meer
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
Contactgegevens
Verenigd Koninkrijk
- sales@vanroofrack.co.uk
- vanroofrack.co.uk
4,8
Uitstekend
479 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery was quick,instructions and…
Delivery was quick,instructions and build good.so racks are recommended. Used on 2016 VW Caddy van swb.
14 juli 2023
I had to constantly chase company for…
I had to constantly chase company for my refund, which after about three weeks was done. I was charged over £60.00 for delivery, which I was told going to be £30.00.
7 juni 2023
Antwoord van Vanroofrack.co.uk
Thank you for taking the time to leave this review, this feedback is very important for us.
I have taken a look at the timeline for your refund and I can see that a contact was made to you via email on the 29th June to clarify how you would like the refund payment made to you. We did not receive a response to this email, and we did not chase you. For this we can only apologies, we will look to put chases in place in the future.
On the point regarding the return charges, the deductions were made up of a collection cost and a restocking fee which were laid out in our communication to you. I can only apologise again that this wasn't clear enough, and we will look to improve the quality of our communications.
Great product
No issues whatsoever great price and delivered without fuss on time
Great product
1 juli 2023
Very helpful customer service
Very helpful customer service, high quality roof rack, capable of carrying the weight limits, self assembly is straight forward as long as you follow the instructions and watch the video, I would certainly buy again if I change my van.
19 juni 2023
Great service
Great service, Chris was very helpful with sourcing a new ladder for our Ford Transit van - super speedy delivery also! Will use Van Roof Rack again.
8 juni 2023
Great service
Great service, reasonable price, quick to send out orders. I would definitely use them again.
6 juni 2023
Perfect
Perfect item. No measuring or guessing involved was absolutely perfect and fitted in 15 minutes. Had one on my last van and will have one when this van gets replaced. This was also the cheapest one around with free and fast delivery so 👍 from me
4 juni 2023
Had one before excellent product. Easy to install. Good for builder carrying joists etc.
Had one before. Knew what I was buying. Excellent product.
8 mei 2023
fantastic just what i need plus fastest…
fantastic just what i need plus fastest delivery i have ever recieved
2 mei 2023
Great price and really quick delivery
Great price and really quick delivery, emails all the way through
I would highly recommend
2 mei 2023
How it should be
How it should be. Simple ordering and quick delivery, well packaged and exactly what I ordered. No problems at all.
30 april 2023
Great service.
I rang in regards to a roof rack for my van. I spoke to Chris who directed me to the roof rack I needed. Texted over all the information. Great service! Ordered and arrived the next day. Will definitely be using VANROOFRACK again
19 april 2023
Quick delivery and product as expected
10 april 2023
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