Vape.co.uk Reviews 701

All good as normal

First time using this company, not received vape etc yet but they have emailed me with updates which is refreshing from a company 😀
Looking forward to trying the products

Parcel supposedly handed over to DHL but never delivered, just permanently delayed. This company comes across like a scam.. still waiting for my refund.

Brilliant company, especiallyEmma, great range ofsmoking paraphernalia at great prices, huge choice & the IVG classic orange is amazing

So easy & super quick. Confirmation email on Saturday afternoon to say my order had been completed & all within 10 or so minutes!! I have used this Company before & will continue to do so, 5 star customer service. Thank you Liam keep up the fantastic service.

You had exactly what I needed and delivery was very efficient will be ordering again

Always a great company to deal with, the people are brilliant!

I have now ordered twice with this company and I have always received my order the next day and on my first order I received a freebie to be added to next order and it was such an easy process contacting the company. 100% recommend this company to anyone on vapes or looking to go on to them

I am simply going to past in my copied reply to an email I received this morning. I made my first order with this company last night, having found a product I was looking for at the price I wanted to pay. I'd never heard of them before, and until I discovered there was an unintentional issue with my order, had no idea how different this company was. My response to the email I received this morning says it all. Here it is:

"Wow!

...what an absolute breath of fresh air. Honest, transparent, decent, and timely communication. Thank you, so very much for holding, and expressing, values which sadly, are rarely found, certainly in this day and age.

I very much look forward to receiving my order, am not in the least inconvenienced by your unintended error, and am delighted to have found a new supplier that I can trust, and feel a mutual respect with. I don't buy many vaping products, so will never be a high revenue customer. But I will be a loyal one, having had this experience with you.

Many thanks, and warm regards,

Peter"

Credit where’s credit due. Ordered from this company on a Sunday afternoon and the items were delivered by Monday morning. Yes, they were slightly dearer than what I’ve previously paid with other companies but delivery was free and it’s worth every penny to get service like this. Well done and thank you.

Good price. Next day delivery. Great help if you need.

Used this site for a while now. Very good customer service. Next day delivery. Recommend this for anyone who vapes.

After sending an email regarding a lost/late delivery,I was expecting a reply in a day or two but to my surprise within 15 minutes I received an email from a customer representative called Shelley who apologised and said they will resend out the order straight away.
Awesome customer service from Shelley and a great way to keep customers.
Many thanks for the Uber fast reply Shelley.
Kind regards.

Recently moved areas and had to stop using my beloved vape shop. Took a risk going online as I prefer face to face shopping. The risk was well worth it! Good prices, swift service, and help when you need it! Even a wee chocolate for free! Cheers guys!

Brilliant and speedy solution to an issue, you are the best!
Very happy customer, as always. Thank you.

Thanks so mutch for your help today amazing customer service and quick response forget the rest vape.co.uk are one of the best pat ahern

Good price, a lot of choice and quick delivery.

Everything I needed,easy to use website with great deals & next day delivery included, I don't know how they do it! Customer service are excellent and very helpful especially Emma who was particularly kind, understanding & very helpful, thank you so much Emma 😃

Great company who get back to you really quickly! Very helpful if you have an enquiry. Easy to order from and quick delivery.
Will definitely use this company again.
Very pleased with the service.

Customer service amazing, had a mix up with my order and vape.co.uk promptly sorted it out. I’ve been ordering for a while now from here and wouldn’t shop anywhere else. Next day delivery is brilliant. Would HIGHLY recommend this company