Customer service (Emma) was fantastic! Issue with my initial order, asked for cancellation and refund email sent promptly. Placed a new order, emailed with required info in which Emma replie... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is the second time im ordering and I couldn't be more impressed. The fast free delivery is insane and I claimed a free Lost Mary from my previous order, sent an email to claim it in my next order... Toon meer
Had an issue with some pods I bought leaking. Emailed and got a response straight away. I was given advise to try a different ohm, replacement pack sent out free of charge. Very helpful, polite a... Toon meer
Just bought 4 complete vape sets with 2 pods in each, on sale. Absolute bargain! Delivered on time, great customer service and I could not recommend this company higher. They answer any questions srr... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!
Contactgegevens
Firdale Tews End Lane, NN127NQ, Paulerspury, Verenigd Koninkrijk
- helpers@vape.co.uk
- vape.co.uk
4,9
Uitstekend
706 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My go to online vape store
My go to online vape store, always delivered the next day, love the little scratch card idea with a chance to win a freebie, only ever had one mishap when I was sent the wrong stuff, but they reshipped the correct items the next day and told to keep the bits I was sent by mistake. Excellent customer support,
24 april 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Sam!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Absolutely brilliant customer service
Absolutely brilliant customer service, got sent wrong items, got in touch & sorted it straight away aswell as being very generous. Thank you Rob.
26 april 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi there!
Thank you so much for taking the time to leave this review.
We are so sorry you received the incorrect items but i'm so pleased our team managed to rectify this for you!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I've literally loved all the vapes I've…
I've literally loved all the vapes I've gotten from this place. They always make me feel good.
13 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Luke!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I purchased 4 aspire R1s and not one of…
I purchased 4 aspire R1s and not one of them holds a charge and when I put in vape liquid all I got was a mouthful of liquid,after I contacted vape.co.uk they were very helpful and explained that they do not produce these item's and are sending replacements thanks again Rob
21 april 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Kevco
Thank you so much for taking the time to leave this review.
We are so sorry that the vapes you received were faulty but I am so pleased our team were able to get this sorted for you!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
This is my second order in four weeks…
This is my second order in four weeks and again fast delivery and products are spot on, happy to continue using these for my vapes. 5⭐️
19 april 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Danny!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I ordered a vape and it broke within a…
I ordered a vape and it broke within a week it had completely stopped working they sent out a replacement for it and now that one has done the exact same thing I managed to get about 200 puffs out of it then it had shut off like it had died but it hadn’t as both times it was over 50% charge
13 april 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Aaron,
I'm really sorry to hear about this. Is there a chance that this device is locking itself during use? as this would explain it not working with sufficient charge.
I can see upon receiving your original device we issued you with an immediate free replacement, please feel free to get back in touch and we can sort a solution for you asap.
All the best,
Vape.co.uk Helpers Team
Very quick delivery on my orders
Very quick delivery on my orders, within three days. I gave my daughter in law one of the CBD vapes and she loves it. Really good for helping to make me want to fall asleep faster
25 maart 2025
Antwoord van Vape.co.uk
Hi Morag,
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Perfect service perfect delivery…
Perfect service perfect delivery perfect product am one happy customer 😀 👍
25 maart 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Dale!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your products!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Created order to Norway
Created order to Norway, but unfortunatly it was not delivered and confiscated, website policy do not taking responsibility about it.
28 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Polina,
Unfortunately we do not have a record of any order under your name so we believe this experience may be based on a different company.
Please contact us at helpers@vape.co.uk and we can resolve any issue if you can provide us with an order number.
All the best,
Vape.co.uk Helpers Team
Unbeliever customer representatives
The representative I spoken to was called Luke. Did an absolute amazing job at resolving my issue, fixed the problem and give a solution the main concern that was caused. Couldn’t thank him enough. Absolute gem for this company and provided insane customer service which is all you want really. Couldn’t fault the service at all. Thank you.
10 maart 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Kieran!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and thank you so much for your lovely words about Luke, we have passed this onto him!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I made a mistake on my order and within…
I made a mistake on my order and within minutes of sending the email I had a response and a solution instantly. Rob and Emma were so helpful, wouldn’t use anywhere else now this is definitely the best place to buy from
7 maart 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Holly!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and that Rob and Emma were able to help!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Antwoord van Vape.co.uk
Hi Alice!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with your vapes!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Highly recommended.
Always a great service. Free 24h delivery when spending over £20. Only had an issue once, where an item was missing and it was quickly rectified and received within 24 hours.
20 februari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Craig!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and that our team were able to get this rectified for you!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Delivery with DHL is terrible
I have used this company many times and I've always had excellent service, however I ordered enough for free next day delivery, my order is usually delivered by Royal Mail, perfect! My last order was with DHL two days later I'm still waiting. If you are going to continue with DHL I shall not be using your company. Very disappointed and frustrating as I'm going on holiday and I ordered in plenty of time.
14 februari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Mia,
Thank you for your review and I'm sorry to see a bad experience you've had here. We have immediately looked into this and sent you an email, please check this for clarity. It turns out the delay is entirely our fault and not DHL's, and we can't be more sorry about that! Please do check your emails and we'll be more than happy to assist. I can see your parcel is due to be delivered today :)
All the best,
The Helpers Team
I can’t believe how fast my order was…
I can’t believe how fast my order was processed! Ordered at 6.30pm Tuesday and I’ve had the tracking through and it’s delivered tomorrow! That’s also the free delivery. Quicker than Amazon prime!
4 februari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Kim!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service and to hear that we are faster than Amazon!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
1st order from here
1st order from here, came the next day. Will be ordering again
4 februari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Lisa!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
This company is UNREAL
This company is UNREAL! They have an excellent selection of vapes at extremely reasonable prices. But what really sets them apart is their human customer service. I can't sing their praises enough, they're lovely, helpful, and not at all like the annoying chatbots you usually have to deal with. They know what you want and need quickly, and answer questions without the unnecessary back-and-forth. The company also has a lot of lovely personal touches, such as free chocolate in every package and I even won a vape on a scratchcard. My last package I ordered yesterday evening and it was on my doorstep this morning. If you vape, or think of quitting smoking, these guys are legit, and the best people in the UK to buy from.
31 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Berbor!
Thank you so much for taking the time to leave this review.
We are so pleased you are happy with our service, our top priority is making sure our customers are happy with both our service and products so thank you so much for leaving such a lovely review!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Exceptional service great quality products very quick to answer any emails and makes u feel every order is very important
They are a fantastic company great products exactly as described I had a fault with one of the products which was not their fault and they was fantastic quick replace it and also replied to my email within an hour they are so helpful and friendly and also makes you feel your shopping experience is very important to them and personal I wouldn’t shop anywhere else
26 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Carrie,
Thanks so much for taking the time to leave this extremely positive review!
As you have mentioned we make it our goal to respond as quickly as possible to any queries, we also strive to make sure every customer has a faultless service.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Faultless service
Faultless service, very competitive prices. Ordered 2pm Tuesday, my order was delivered By 10am Wednesday and saved myself the equivalent of 3 free bottles of juice purchasing from my local vape shop. Very happy customer. Will be recommending and returning.
22 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Tracy,
Thanks so much for this fantastic review of our website!
We aim to provide the fastest, cheapest service across the vape industry so that customers can have convenience at their fingertips without having to go to a local shop.
Hope to see you again soon.
All the best,
The Vape.co.uk Helpers Team
Cheapest place for cbd vapes
Amazing and quick delivery , I buy my cbd orange county vapes from here - cheapest place to buy them - most stuff I’ve price comparisoned is cheaper on this website- will keep ordering monthly from here
20 januari 2025
Review zonder uitnodiging
Antwoord van Vape.co.uk
Hi Laura,
Thanks you so much for this wonderful review!
We have a growing variety of great cbd products on our site and aim to keep expanding our range which should give you loads of options.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.